You know, I wasn't going to add a feedback with my poor service from Marzuco until I got a call today saying I owed them money. So, I feel like I need to let someone know how I was treated. In July I was having a problem with my kitchen stove. I like to help out local businesses so I thought I'd call Marzuco. First time using their business I might add. They sent David out and he found the problem with the knob that doesn't regulate the temperature to the burner. He was very nice and helpful but he didn't have the part with him. He looked it up and said they had a part in Illinois and should have it in a couple of days and they will call to schedule a day to put it in. Two weeks later I decided to call them. I asked when they might be able to install it and I got screamed at " they're busy". I told her what David said and she screamed at me again "They're busy." I was taken aback how rude this business lady was to me. I hung up vowing never to use this business again. My husband watched a video on YouTube and I ordered the parts from amazon. Done it ourselves. Today I get a call about an overdue invoice for fixing my stove. Needless to say the conversation did go so well for them. Marzuco ----never again. read more