Just recently switched over to Dr. Paccagnella and she is amazing!! She is the sweetest and really…read moretakes her time with her patients. I feel so comfortable with her and know she will always help me. Dr. Gibson is also wonderful and knowledgeable. The front desk staff are the best and overall I had a wonderful experience. 100% recommend this office :)

I was refereed to this want to be doctor but a NP or Nurse Practitioner. I called before making the…read moreappointment and got very little info from who answers the phone but sort of yeah but up to them when they see you. Found out the hard way, they did not do or prescribe what I wanted period and staff should be aware of this or ask before making an appointment. $111.98 down the drain! and pushy to get me to make another appointment to give me part of what I needed. It seems like they want you to keep coming back to get what should have been down the first time. I should have know better. There does not seem like there are any doctors out there anymore. Most are scared to give certain prescriptions but that is why they are there. Not at all like who I went to who retired and the one before him and before him etc. They were real doctors unlike what you have now. For the record I saw Karine Paccagnella FNPBC, what ever that means.

My family and I have been Dr. Mitchell's patients for years!!!!! She has been nothing short of been…read morean awesome. professional, kind, caring physician! I recommend her highly!

Dr. Mitchell is by far the best PCP I've had in my years of seeing her (8+ years). She is…read moreattentive, listens to her patients concerns and provides the best professional care needed. Furthermore, she does not frown down on alternative measures if its the preference of her patient, but will always give her professional advice from a medical perspective as well. I appreciate honesty and authenticity, which is why I will not go to anyone else. Dr. Mitchell is highly recommended!!

I have been here twice as a walk-in for Green Card medical appointments (the immigration service is…read moretaking a while with my application, so my original medical expired). Both times, I was seen promptly. The receptionist was friendly and helpful, and Dr. Bennett explained what he was doing and why. I'm happy with the service I received.

I was a patient here for about a decade. At first, I was impressed by the quality of care and how…read moreknowledgeable and friendly Dr. Baksh seemed to be. I quickly noticed that there was a regular turnover of PAs and other associates. Over the past decade I have been seen by probably 30 different "adjunct" medical associates, but Dr. Baksh usually checked in and my health wasn't particularly demanding, so I stayed with what was familiar. Unfortunately, several years ago, Dr. Baksh changed to a managed care model (through Privia). Since then, the practice has been nightmarish. Confusing portal messages that go unanswered for weeks, then get multiple answers from multiple parties, leading to confusion and chaos. Long office waits. Billing errors. Overworked care providers with bad attitudes being condescending instead of understanding. The staff turnover was such that continuity of care was hard to come by. I had duplicate labs ordered, and was offered tests I didn't need for problems I don't have. Getting medication refills was a hassle. Worse, I developed a concerning condition and couldn't get to care in a timely fashion. When I did manage to make an appointment, I was treated like I was inconveniencing the practitioner (who was new to the practice) by asking her to review my chart and medication history. Finally, after making a few complaints, I was able to speak with Dr. Baksh directly. I was treated like a problem and, like many other recent reviewers have said, asked to leave the practice. But before that, Dr. Baksh revealed that she has thousands of patients, and is dramatically overbooked, which explains all the problems I was having. When I asked what was planned in terms of addressing those problems, she described being "thrilled" with Privia and happy with the way things were. On that alone, I was happy to leave. Unfortunately, after quietly leaving the practice, I learned that Dr. Baksh had contacted other medical providers I was working with and asked them to also terminate my care. This spiteful, playground bully behavior left a patient with known medical needs without care/coverage. Games like this don't belong in healthcare (or adult exchanges of any kind), and sick people shouldn't be put in the position of needing to seek a disciplinary board to address practice grievances while also trying to heal and recover. I was able to find a new practice, and am happy to report that my needs were addressed and I'm happy and thriving now. I want to issue a warning to anyone considering seeking treatment at this practice: DON'T. If you're lucky, you'll simply be overbilled for underperformance. But there's a real possibility of problems falling through the cracks due to overbooking, lack of oversight, and a general "deal with it" attitude at all levels of staffing. The healthiest steps you can take should lead you to look elsewhere. Be well!

There were many red flags I should have recognized from the start, from erroneous labs, to lack of…read moretransparency with billing, to negligent communication and lack of responsibility taken. I really liked Dr. Baksh at first and was feeling very positive, but things quickly went downhill. Despite my primary concerns being mental health related and GI related, the doctor recommended allergy testing as part of (in her words) "a holistic approach". I did as she recommended, and when the results came back, she told me they show that I have a peanut allergy. I have been consuming all things peanuts my entire life and never had a reaction, ever. Despite explaining this to the doctor, she prescribed me an epi-pen and advised me to start taking allergy medication daily long term. I thought it was unusual when she asked if I ever noticed chronic congestion or sinus issues and I answered "no", and she stared through me and continued with the allergy recommendations. For mental health help, she referred me to Mindoula, a virtual-only psychiatric group that works in partnership with Healthy Steps. This is where things began to break down irreparably. The first virtual visit I had was with a care manager who told me I have to complete the initial mental health questionnaire so they can pair me with the appropriate mental health providers. I waited for more than a month before I heard back from them. The second virtual visit I had was with another care manager, who had me complete the questionnaire again, and told me they were working on finding me a provider and it could take up to 4 weeks. I waited again. The third virtual visit I had was, you guessed it... another care manager... etc etc. Meanwhile, I had been prescribed an anti-depressant by Dr. Baksh. I had my follow up visit to discuss how the meds are going. I was then told that they have to work with a psychiatry group in order to prescribe these meds, so I should continue to follow up with Mindoula. When I did, the care manager at Mindoula asked me what I talked with the doctor about, I told her the above. She said that it does not sound like we covered Mindoula's recommendations, which Mindoula had sent directly to Healthy Steps ahead of my visit. I told the Mindoula care manager that I do not know what Mindoula's recommendations were, but I explained the discussion that was had about my medication and care plan. The Mindoula care manager then made some disparaging comments, along the lines of "providers don't like to follow our recommendations unless the patient asks them", and told me I should have another follow up with Healthy Steps. She then had me do the questionnaire, and verify my insurance, again. I called Healthy Steps to ask for clarification, but nobody returned my call. About 4 days later I tries again. No response to my phone messages. On a third try, a receptionist told me to use the myPrivia app to send text messages because this is the best way to communicate. I did as she suggested, and the PA responded saying 'we did discuss the recommendations', and summarized the discussion in her message. The point that she was not addressing was that according to Mindoula, this was NOT their recommendation. However, this crucial part of my communication was repeatedly ignored. Basically, I was being yanked back and forth between Healthy Steps and Mindoula and no responsibility was taken by either side. I finally sent a message to Healthy Steps telling them I no longer want to use Mindoula because of this situation. As a side note, the PA also started responding to old text messages that we had already addressed, which added to the confusion. Unfortunately I ended up having to cancel a follow up with Healthy Steps around the time I sent the message due to COVID exposure. About 3 weeks later, Healthy Steps mails me a letter stating that they are terminating our relationship because we cannot agree on quality healthcare. They got the last part right - we definitely do not agree on the meaning of quality healthcare or partnership. They also decided to bill me for the visit I canceled, I discovered after receiving the letter. I canceled that visit with ample notice (days), so this is yet another issue I will have to attempt to take up with them. To Dr. Baksh and the practice manager, I sincerely hope you will reevaluate your protocols and your standard of care. This is a serious mishandling of patient care and incredibly irresponsible. I do also agree with another reviewer's comment that Dr. Baksh is not trauma informed, and the practice is doing a disservice to the community by alienating patients with trauma.

Very bad doctor basically left me for dead do. Not recommend I don't even know how she got her…read moredoctorat. She really does not do anything just sit there and let her nurse do all the work

Definitely would recommend if you are looking for a primary care provider who takes her time to…read morelisten to your concern!

Dr. Wong is incredibly patient, friendly, upbeat, savvy, and caring. The issue is the…read moreadministrative staff, who don't ever pick up their phones whenever we call to make an appointment, confirm an appointment, or follow up about questions related to medical records. When you need care, it's important to be able to reach the doctor's office. It's as simple as that. It is incredibly disheartening because the doctor herself is excellent but the downfall is the support staff. We switched providers.

From the owner: At Wong Family Medicine, our providers have multiple years of experience in Family Medicine. We…read morewill focus on the patient to personalize their care. We practice preventative medicine to keep you healthy for longer periods of time.

Dr. Eig is brilliant, thorough and innovative. I have a rare illness with no cure and no proven…read moretreatments. These facts didn't hold back, waiver, bring skepticism, bias or doubt for Dr. Eig, he researched and researched, learned everything known about my illness. He then took in every single detail I gave him about my after effects of it, he listens to you and encourages your thoughts and feed backs. He will figure out something and addresses everything. He will come up with various options to tackle each, thoroughly explaining and always teaches me something every visit. His recommendations are of all methods, from medical, scientific to unconventional (from life style, nutrition, physical, mental, therapies, specialists, homeopathic and even accommodations to look into for aid beyond his reach) He will never give up on you, and you are never just a number to him, you are important to him and he makes you know it. Dr. Eig is a real character, sometimes an odd ball, a serious thinker, determined, witty and a very intriguing individual. He has a passion for his calling like none other! My illness is life debilitating on all levels and Dr. Eig has done for me both immediately and lasting, than what any other has even come close to over my 25 years with my illness, and all in just the 4 years I've been under his care. He is undoubtedly the best there is!!! Also his aid/right hand lady is amazing, so kind and accommodating.

Dr. Eig is currently in Potomac MD (no longer in Silver Spring). My experience with Dr. Eig - he…read moresaved my life after I returned from Israel with an unknown disease. Dr. Eig knew how to treat this and was at the foot my hospital bed each morning. I find him to be most interesting; very medically intelligent; and, extremely humorous in his unique way.

Good luck reaching a human to schedule an appointment. Just lost an entire morning calling,…read morerecalling, recalling again being disconnected to routed to an unresponsive voicemail. Is it cost cutting or the arrogance of little physicians ???

I went in for a lab testing last week and waited for the results. Usually, lab results came back in…read more3-4 days but not this time. I called the office. They are now called Closeknit. The person answered my call was nice. After he put me on hold a couple of times, he found out that my sample was never submitted. The reason was when the lab technician came to pick up samples, the person that worked in the doctor's office never printed the doctor's order for my sample. As a result, they never submitted my sample. I don't understand why 1st, the person that was responsible for printing the order didn't do it; 2nd, why the technician didn't alert the office there? 3rd, why nobody from the doctor's office called me and asked me to go back and give sample again? It's frustrating and makes me wonder what kind of other mistakes they can make? Mixing up patient's samples or orders? As of now, I am waiting for their office manager to call me back.

Long term patient. Treated with respect and have trust in the physician and treatment prescribed…read more They helped diagnose the rare disorder i had all my life, but,, never knew. I based all my movies (since moving to area in '99) on proximity and ease of drive to my doctor's office. I have never trusted any place as much as I have trust in them.

LONGTERM patient , since Dr "J" the elder statesmen of the practice was the newest member of the…read moreteam, 30+ years . They do birth to death . They helped me when I got married & took my husband & his children ( my step-kids) into their practice. Later when I had children , with special needs, they handled them well . I had major issues from their birth, but Dr "J" wouldn't give up on me. He sent me to multiple types of therapy (water, message, dry needling & more) . he helped me when I had to take in my elderly mother with Dementia. When I was hurt at work & eventually DISABLED. He assisted with sending me to specialist for my Bicuspid Aortic Heart Valve & a connective tissue disorder, helped with pre-screening for 20 surgeries . I have trusted them with my & my family's health & life . They cared , they knew us by name and they were very nice/friendly & professional. Unfortunately, I could not afford to remain in Montgomery County once retired - we miss you all .

Multiple concerns to report as I am dissatisfied with the level of service provided at this…read morepediatric office: 1. My husband and I had a health concern that we wanted to address with our son's pediatrician. We called on 10/18/2021 in hopes to speak with our pediatrician. It has been over four days, and we have not been able to connect with her. I specifically provided my contact number, she called me once and left a message informing me that she would call me back two days later. I have yet to receive a call. I am disappointed that I have to leave multiple messages for a return call. It's like pulling teeth dealing with this office. 2. I am disappointed by the lack of professionalism and carelessness from the front desk staff. The front desk staff are rude and lack compassion. Months prior, we had scheduled a one year follow-up appointment for my son. He was scheduled to see his pediatrician on 10/26/2021. When I called the office a week before his appointment to confirm the time, I was told that he did not have an appointment scheduled. How is that possible when we scheduled the appointment in person? This is the second time that this situation has occurred. We are now forced to see another provider in that practice. My husband and I are considering switching to another provider in the community. Too bad the staff is affecting the experience of families and their children.

Been coming here for just over 2 years with my daughter. The staff is always friendly, and Dr…read more Kadow has been awesome. There is never a long wait when you arrive for your appointment. We usually get there 30 minutes early, and depending on what it is we are thee for, sometimes we'll be leaving just after the time the appointment was for. They are very organized, and really seem to know there stuff, and even places we have been referred to by them have been just as good. I cant speak for the other doctors, but Dr. Kadow does a really good job. We continue to go to her even though we have moved out of the area, and have many other options near our new residence. However when something ain't broke, you dont fix it, and I am glad to make the drive to make sure my children have the best care. I highly recommend this office.