Dr. Hammett will remember your name, and genuinely care about you and your family. She is always on…read morepoint as excellent diagnostician. The staff will schedule you, be on Time-and you're not likely to wait. With her as your primary care doctor, you also have Drs nikou and Leiman- top notch docs.

Dr Arun is easy to talk with. Prime Care staff in general…read moreis efficient and polite. The offices are clean and modern. I'm typically seen within 10 minutes of arriving. I also appreciate the follow-up calls and clear instructions.

A solid primary care practice that suffers unfortunately from a lack of timeliness and poor staff…read morecommunication. When I first had an appointment at Primecare, I saw Dr. Arun and I thought she was great (I still do). She went over my medical history and concerns carefully, with detailed explanations behind each one of her recommendations. The Quest lab facility in-house was extremely convenient. These were also the highlight of my time at Primecare. Subsequent visits did not usually involved Dr. Arun. That's ok to some extent - I have no issue with PAs, but I did think it was a little bit of an unannounced switch. But the timely appointments became harder to come by. Then one day I had an 8am appointment, to which I showed up promptly. I was kept waiting without word until past 830a. Then I was called to the back but told the doctor (may have been Dr. Akinlade) had two patients ahead of me (not sure how that's possible when they open at 8am) and that it would be another 20 minutes at least before she saw me. The staff had not, at any point, told me they were running an hour late. I left and changed practice. To their credit, they sent my records to my new provider without issue. Still, this is a potentially excellent practice that really needs to get timeliness and communication right in order to thrive.

I was a patient here for about a decade. At first, I was impressed by the quality of care and how…read moreknowledgeable and friendly Dr. Baksh seemed to be. I quickly noticed that there was a regular turnover of PAs and other associates. Over the past decade I have been seen by probably 30 different "adjunct" medical associates, but Dr. Baksh usually checked in and my health wasn't particularly demanding, so I stayed with what was familiar. Unfortunately, several years ago, Dr. Baksh changed to a managed care model (through Privia). Since then, the practice has been nightmarish. Confusing portal messages that go unanswered for weeks, then get multiple answers from multiple parties, leading to confusion and chaos. Long office waits. Billing errors. Overworked care providers with bad attitudes being condescending instead of understanding. The staff turnover was such that continuity of care was hard to come by. I had duplicate labs ordered, and was offered tests I didn't need for problems I don't have. Getting medication refills was a hassle. Worse, I developed a concerning condition and couldn't get to care in a timely fashion. When I did manage to make an appointment, I was treated like I was inconveniencing the practitioner (who was new to the practice) by asking her to review my chart and medication history. Finally, after making a few complaints, I was able to speak with Dr. Baksh directly. I was treated like a problem and, like many other recent reviewers have said, asked to leave the practice. But before that, Dr. Baksh revealed that she has thousands of patients, and is dramatically overbooked, which explains all the problems I was having. When I asked what was planned in terms of addressing those problems, she described being "thrilled" with Privia and happy with the way things were. On that alone, I was happy to leave. Unfortunately, after quietly leaving the practice, I learned that Dr. Baksh had contacted other medical providers I was working with and asked them to also terminate my care. This spiteful, playground bully behavior left a patient with known medical needs without care/coverage. Games like this don't belong in healthcare (or adult exchanges of any kind), and sick people shouldn't be put in the position of needing to seek a disciplinary board to address practice grievances while also trying to heal and recover. I was able to find a new practice, and am happy to report that my needs were addressed and I'm happy and thriving now. I want to issue a warning to anyone considering seeking treatment at this practice: DON'T. If you're lucky, you'll simply be overbilled for underperformance. But there's a real possibility of problems falling through the cracks due to overbooking, lack of oversight, and a general "deal with it" attitude at all levels of staffing. The healthiest steps you can take should lead you to look elsewhere. Be well!

There were many red flags I should have recognized from the start, from erroneous labs, to lack of…read moretransparency with billing, to negligent communication and lack of responsibility taken. I really liked Dr. Baksh at first and was feeling very positive, but things quickly went downhill. Despite my primary concerns being mental health related and GI related, the doctor recommended allergy testing as part of (in her words) "a holistic approach". I did as she recommended, and when the results came back, she told me they show that I have a peanut allergy. I have been consuming all things peanuts my entire life and never had a reaction, ever. Despite explaining this to the doctor, she prescribed me an epi-pen and advised me to start taking allergy medication daily long term. I thought it was unusual when she asked if I ever noticed chronic congestion or sinus issues and I answered "no", and she stared through me and continued with the allergy recommendations. For mental health help, she referred me to Mindoula, a virtual-only psychiatric group that works in partnership with Healthy Steps. This is where things began to break down irreparably. The first virtual visit I had was with a care manager who told me I have to complete the initial mental health questionnaire so they can pair me with the appropriate mental health providers. I waited for more than a month before I heard back from them. The second virtual visit I had was with another care manager, who had me complete the questionnaire again, and told me they were working on finding me a provider and it could take up to 4 weeks. I waited again. The third virtual visit I had was, you guessed it... another care manager... etc etc. Meanwhile, I had been prescribed an anti-depressant by Dr. Baksh. I had my follow up visit to discuss how the meds are going. I was then told that they have to work with a psychiatry group in order to prescribe these meds, so I should continue to follow up with Mindoula. When I did, the care manager at Mindoula asked me what I talked with the doctor about, I told her the above. She said that it does not sound like we covered Mindoula's recommendations, which Mindoula had sent directly to Healthy Steps ahead of my visit. I told the Mindoula care manager that I do not know what Mindoula's recommendations were, but I explained the discussion that was had about my medication and care plan. The Mindoula care manager then made some disparaging comments, along the lines of "providers don't like to follow our recommendations unless the patient asks them", and told me I should have another follow up with Healthy Steps. She then had me do the questionnaire, and verify my insurance, again. I called Healthy Steps to ask for clarification, but nobody returned my call. About 4 days later I tries again. No response to my phone messages. On a third try, a receptionist told me to use the myPrivia app to send text messages because this is the best way to communicate. I did as she suggested, and the PA responded saying 'we did discuss the recommendations', and summarized the discussion in her message. The point that she was not addressing was that according to Mindoula, this was NOT their recommendation. However, this crucial part of my communication was repeatedly ignored. Basically, I was being yanked back and forth between Healthy Steps and Mindoula and no responsibility was taken by either side. I finally sent a message to Healthy Steps telling them I no longer want to use Mindoula because of this situation. As a side note, the PA also started responding to old text messages that we had already addressed, which added to the confusion. Unfortunately I ended up having to cancel a follow up with Healthy Steps around the time I sent the message due to COVID exposure. About 3 weeks later, Healthy Steps mails me a letter stating that they are terminating our relationship because we cannot agree on quality healthcare. They got the last part right - we definitely do not agree on the meaning of quality healthcare or partnership. They also decided to bill me for the visit I canceled, I discovered after receiving the letter. I canceled that visit with ample notice (days), so this is yet another issue I will have to attempt to take up with them. To Dr. Baksh and the practice manager, I sincerely hope you will reevaluate your protocols and your standard of care. This is a serious mishandling of patient care and incredibly irresponsible. I do also agree with another reviewer's comment that Dr. Baksh is not trauma informed, and the practice is doing a disservice to the community by alienating patients with trauma.

Just recently switched over to Dr. Paccagnella and she is amazing!! She is the sweetest and really…read moretakes her time with her patients. I feel so comfortable with her and know she will always help me. Dr. Gibson is also wonderful and knowledgeable. The front desk staff are the best and overall I had a wonderful experience. 100% recommend this office :)

I was refereed to this want to be doctor but a NP or Nurse Practitioner. I called before making the…read moreappointment and got very little info from who answers the phone but sort of yeah but up to them when they see you. Found out the hard way, they did not do or prescribe what I wanted period and staff should be aware of this or ask before making an appointment. $111.98 down the drain! and pushy to get me to make another appointment to give me part of what I needed. It seems like they want you to keep coming back to get what should have been down the first time. I should have know better. There does not seem like there are any doctors out there anymore. Most are scared to give certain prescriptions but that is why they are there. Not at all like who I went to who retired and the one before him and before him etc. They were real doctors unlike what you have now. For the record I saw Karine Paccagnella FNPBC, what ever that means.

Sad to see that medicine has changed so much. I missed the old days. I miss Nancy, Dr Cohen,…read more Dr. Dumont to name a few. Thank god for the office staff and Dr. Ike.

Very bad. All the doctors quit, got replaced with struggling nurse assistants who have poor…read morecommunication. If they bother to answer the phone, the wait time is excessive. Horrible service, horrible care.

Unacceptable medical care from P.A. Who you are forced to see unless you pay for the concierge…read moreservice and pay out of pocket.

I would NOT RECOMMEND this practice. This USED TO be a great practice before Dr Marshall moved to…read moreconcierge care two years ago. Now I only see NPs without signing up for concierge care. And the last straw for me was when the current non-concierge practice actually WANTED ME TO WAIT IN PAIN AND SEVERE DISCOMFORT FOR SEVERAL DAYS, instead of just prescribing antibiotics for a urinary infection. They wanted me to wait come in for urinalysis and wait for 3 days for the results before they would provide me relief. In the past they have prescribed antibiotics for immediate relief before without a fuss. But the new practice has no qualms about having women patients suffer for a few days.

Dr. Kwon is a top-flight doctor. He listens, takes time to tease out what could be wrong, and…read morefollows up with you. What could be better?!

Dr. Kwon...paging Dr. Kwon…read more.. While I wish this was someone calling for me over the PA system in a hospital (med school dreams still haven't died), it actually would be for Dr. Oki Kwon. I met Dr. Kwon in the foyer of my condo complex and found out that we had the same last names and that he was a general practitioner. Looking for a doctor, I quickly made an appointment and jetted off to Silver Spring. Dr. Kwon's office was clean and quaint - lots of little old Korean ladies who hadn't quite caught on to the English craze here in America - but hey, it's a niche market and you have to cater to the customer if you're going to survive. Very friendly, gets back to you quickly, and doesn't talk down to you when you ask a question. I have kept him on (even though I've been using the VA medical center lately too) as my doc and will continue to go to him in the future.

New to the area and my insurance company referred me to Dr. Gupta because he was the closest doctor…read moreto me that was in my network. The receptionist was so kind and nice and Dr. Gupta was warm and thorough. While I was only there for a prescription refill, he made sure that I had no other issues that I was concerned about. As a nurse, I see doctors all day, and you can tell when one genuinely loves what he does and cares about the well-being of his patients--I would recommend Dr. Gupta to my friends and family!

From the owner: Meet Dr Suresh K. Gupta, MD, is a primary care, internal medicine, and geriatrics specialist. At…read morehis practice in Silver Spring, Maryland, he is proud to provide patients with the best care and treatments throughout each stage of life. He has been serving the community in Silver Spring for over four decades. Dr. Gupta earned his medical degree from Kakatiya Medical College in India in 1978. He then relocated to the United States in 1981 and completed his transitional year internship at MedStar Union Memorial Hospital in Baltimore, Maryland. Afterward, he finished his residency in internal medicine at the University of Maryland Prince George's Hospital Center in Prince George's County, Maryland, before pursuing a career in private practice. At his Office Based Practice, he makes it a priority to make sure patients understand their treatment options and takes into consideration their needs when determining the best solution. In his own words, "I like Net-working because the opposite is Not-working." He stays up to date with the latest advancements in his field. Dr. Gupta is a panel physician for the Embassy of India and the President of the Asian American Inter Community Service. He serves on Board of Holy Cross Health Foundation, a nonprofit that aims to improve the health of the community...

My wife & I both are patients of Dr. Fox's. She is a concierge doc, so you have to pay an annual…read moresubscription fee. It's worth it. She is available, attentive to the details of keeping us healthy, patient, good-natured, and a top-notch doc. Her staff are friendly and happy. We highly recommend her.

Dr. Fox is great! I have gone to her for almost 20 years. I was initially annoyed when she…read morebecame a concierge doctor, but it has worked out. She is patient and thorough. If you need the best l, go to Dr. Fox!