DO NOT HIRE THIS COMPANY! I would give this company negative stars if I could.
Hold on to your seat, because this is going to be a ROUGH review! I purchased a groupon for 4 early-bird man hours through your company, Maryland Maid Services. We purchased this groupon and trusted your company's service to clean our house prior to having a photographer come and take pictures of our house for the online listing, as we are putting our house on the market. After finding out that I needed to pay an additional $120.00 for the kitchen and bathroom cleaning on top of the $100 groupon I already purchased (valued at $320 might I add - what the heck do you clean for $320 if not the kitchen and bathroom?!) I scheduled the appointment to have our house cleaned at 12:30 PM EST on Friday, September 1st. With the photographer scheduled to come at 4pm that day, that timing was PERFECT! Now you can imagine my surprise when I get an email yesterday reminding me of my scheduled cleaning appointment at 1pm for Friday, September 1st. Now, normally, a 30-minute push back in appointment time isn't a huge deal, so I didn't think anything of it. HOWEVER then, today, your team scheduled to come to my house at 12:30, and then 1:00, didn't show up until 2:00PM! THAT'S 90 MINUTES AFTER THE TIME I CONFIRMED OVER A WEEK AGO! Not only that, but NO ONE called to tell me they were running late. I called AND emailed your contact center AND a non-published email address advising them of the timing issue, and no one responded. When the cleaning person finally did call to tell me she'd be at our house at 2:00, she explained that there was a scheduling issue. NO WAY! Knowing that our photographer would be at the house in 2 hours to take pictures of what was SUPPOSED to be a clean house, you can imagine my concern since we had 3 floors, and AT LEAST two hours of PAID cleaning that needed to be done. However when your team arrived at my house, I smiled and greeted them kindly because I know the scheduling issue is not their fault, they're just trying to do their jobs. So I left them to clean, and I stayed in my home office out of their way for the duration of the cleaning time. Well wouldn't you know it that the photographer shows up, the team is still cleaning, and I'm left with absolutely no time at all to transition my house from prep to presentation. Your team finished up around 10 minutes after the photographer arrived, and on the way out the front door asked if I wanted them to mop the first floor. WHAT DID I PAY YOU FOR IF NOT TO MOP MY HOUSE?!?!?! But I digress, because that's not even the best part. As she finishes mopping (only part of the floor by the way. I ended up scrubbing down the entire laundry room because that room wasn't even TOUCHED by your team) your other team member said to me "Oh, while she (pointing to the mopper) was cleaning the microwave, the door broke. She's not sure how, it just did." So I say "oh Ok." and let them leave. What was I supposed to do, expect two people who clean houses to ALSO know how to fix major appliances?! Well at this point I run upstairs to check out the damage to our microwave. Let me remind you that this cleaning service that we PAID for, and this photographer that we HIRED, were all in preparation to sell our house. A broken appliance can de-value a house by literally THOUSANDS of dollars. In order to make the microwave look at all decent for pictures, I had to cut up strips of cardboard to create a wedge to hold up the glass pane that covers the front of the microwave. Not only do I now have a BROKEN microwave door, the microwave itself is unusable because I'm not a fan of being exposed to radiation. Let me also remind you that I was doing all this while running around my house cleaning up things that your team did not, AND trying to coordinate a photographer. ALL of this stress, interruption to my OWN work day, and time wasted would have been avoided if only your company honored my original CONFIRMED appointment time of 12:30PM. Images of the temporary solution and the broken microwave are below. In the 2nd image, you can clearly see the glass pane slid down into the door, creating a 3-inch gap between the top panel and the start of the pane. Now, I normally don't file complaints with the intent of getting anything in return. I manage a team of 44 people myself, and I appreciate the value of knowing when something goes wrong, so I can fix the situation and ensure continued customer satisfaction. However, considering the fact that your team has very literally potentially negatively impacted the value and sale of my house by breaking an otherwise brand new microwave, this company shouldn't be trusted to clean your trash cans! read more