I needed a prescription for a high dose of antibiotic, Augmentin 875 mg to start taking prior to my root canal. Christine placed the order for 500 mg. With the higher dose I would need to take wice a day versus with the smaller dose I would need to take 3x/day, the latter would not work in my schedule and that was discussed with Dr Monfared. When I picked up the prescription,the instruction was for 3x/day. I called the doctor's office next day, spoke to Christine about the difference of frequency, she told me the pharmacy did not have the high dose, and I could stop by to pick up the prescription for the higher dose and go any place that I wanted to. Once I spoke to the pharmacy I was told the doctor's office can order the higher dose and they will have it by next day. This was after hours on Thursday and I could not reach the doctor's office until Monday since Friday they work half day and I missed the office hours. I called on Monday, spoke to Christine, provided the pharmacist name and relayed the message. When I got off work there was a voicemail from Christine stating that she called the pharmacy they didn't have the high dose and I could stop by the office pick up the prescription and go any place that I wanted for the desired dose. I was on the phone again with the same pharmacist who told me that the doctor's office hadn't called and as the matter of fact they had received the high dose today. Given the benefit of doubt, I told her maybe one of her techs talked to the office and told them they didn't have the medication. The pharmacist stated that all clinical questions go through her and she had not received any call regarding this medication. I was caught between the pharmacy and doctor's office. I called the doctor's office next day and I asked for the office manager and that's when I found out that Christine herself is the office manager! I confronted her over the phone that whatever she was telling me was contraindicating with the pharmacy and she was not truthful. Why was she telling me she called the pharmacy and they didn't have it? Whereas she had the pharmacist name and she could have asked for her to help her. Why was she so adamant about me having 500 mg versus 875? Why did she want to drag me to the office to pick up the prescription? The medication by now was already on the pharmacy shelf. She got offended, telling me that she did not appreciate the way I talked to her. And I told her I I'm 62 years old and did not appreciate the way that I was treated. The prescription was called in reluctantly. When I showed up for my appointment, I thought I should talk to Dr Monfared before she proceeded with the procedure. Christine had already presented our conversation to her. I don't know what she had told Dr Monfared. The physician was so protective of her. She's been working in this office for 15 years. Dr Monfared said she wanted me to be comfortable with all of them, therefore turned me down, not treated me and referred me to someone else. " it's hard to find people to work" she stated. Obviously, Christian, lacking honesty and integrity, must be quite embarrassed, tried to justify and cover up her actions and presented our phone conversation to reflect far negatively upon me. What a shame that she lied through her teeth, yet could manipulate her boss to get her way. But couldn't fool me! How unfortunate that the physician could not have a constructive conversation with her, and to be that intimidated in fears of losing an office staff to turn down a complex patient who showed up pre medicated starting the day before and was under her care for a month and a half. Wasn't this totally unethical? read more