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Mary Thomas, DVM

2.0 (1 review)
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Services - Mary Thomas, DVM

Pet physical or wellness exam

Pet vaccinations

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2 years ago

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Prosser Animal Hospital

Prosser Animal Hospital

(11 reviews)

The staff is amazing! they are so compassionate, helpful and caring. I wouldn't let any other…read moreclinic care for my fur babies.

I brought my cat in because he wasn't eating. They won't make an appointment so you can only drop…read moreoff your pet. I meet with Vet Tech Adam and say he vomited up clear liquid. They call back and tell me my cat needs to be hospitalized because his liver enzymes are high. They're putting him on a IV and will take an X-RAY to see if any obstructions or issues. The next morning I call at 1030 to see how my cat is doing. They say he won't eat so I ask if I can see him. They say yes just come before 2:00. Savanna is the receptionist who takes me to a room and says they'll bring me my cat. I sit there for 20 minutes listening to the vet techs laughing and enjoying each other. I open the door to see if someone will help me. A different Tech asks can I help you? yes I'm here to see my cat and brought some wet food from home. They bring me my cat and leave. I hold my cat who is purring like crazy and try to feed him. The Vet comes in and introduces himself. We discuss the X-RAY and that he'll need an ultrasound which they don't have. They leave an estimate for $1500 on the counter. I look at the charges which include $15.00 for wet cat food. It's the 2nd day and he isn't eating so why are you charging us? The Vet tells me he wants the cat to stay another day because liver enzymes are high. It's a catch 22 because when a cat stops eating their liver enzymes climb so if he's stressed at the vet clinic he's not going to eat. The Vet tells me you can pick him up at 4:00 on Friday. He calls me at 1:30 and I miss the call. I call back immediately and the voicemail says the office is closed for lunch from 1 to 2. Now the Vet just called less than a minute before from that number! At 2 Chloe calls and tells me my cat is still sick and needs to stay. I tell her I'm coming to get him since the hospital stay cant find the cause. She tells me that I'm speaking to her in a raised voice and that she doesn't need to listen to it. I tell her how frustrating it is to be a client with a sick animal being charged $500a day for care that isn't helping, I go to pick up my cat and ask for my bill. The receptionist says " I'll print out a copy for you." I sit down and wait 5 minutes go back for the bill. She says" l'm in the middle of something and I don't have it" so why didn't she say that first instead of I'll print one out for you. The whole time you're waiting it's uncomfortable. The staff act like you're bothering them. No Customer Service at all unless you're a VIP customer and spend lots of money there. The biggest problem is the total lack of communication between the client and staff. There is no continuity of care so no specific vet tech is assigned to your pet. My cat was in their hospital for 3 days and I got one phone call from the Vet. When you call there for status no one can give you a straight answer. They're constantly saying "We had an emergency so we were really busy" it's an excuse for unprofessional behavior. I met with the Veterinarian and told him how I felt about his lack of communication. He apologized and later wrote in my pets history that "The O was angry about miscommunication and that he tried to call twice a day". Calling BS on that needless to say I'll never go there again!

Outwest Pet Grooming

Outwest Pet Grooming

(2 reviews)

We always have good service when we bring our dog here. The staff is friendly, do a great job…read moregrooming and they are quick. The price is very reasonable!

If I could give this place a negative 20 I would! Took my 2 dogs there to get groomed. Got a call…read morethat they had washed one dog and as he was wet the girl thought she saw ring worm. She said she put it under a black light and it might or might not have glowed, she wasnt sure but was so scared she might get ringworm because she is pregnant. I'm pregnant too! So when I got this nervous call it made me nervous too! She told me she wouldn't wash the other one and that I needed to take them to a vet to get checked out! I called the vet they saw the dogs 2 days later. They all looked at me like I was crazy and told me that 5 of them including an actual vet looked the dogs over and ran a black light over them and said they couldn't find ringworm or any signs that the dogs had ringworm in the past. They said there would be hair missing which wasn't. The vet visit cost me $50. The vet said this isn't the 1st time this place has sent them dogs that had nothing wrong with them. They said ringworm is just a fungus and isn't life or death! I called Out West to let them know how upset I was with them for all this nonsense. The owner Ginger was rude and told me oh well, and that they can't risk getting anything there. I told them there is no vet there and it's ridiculous that they made an issue and cost me extra time and money over nothing!!! She was very defensive and unapologetic. Tried to tell me ringworm is similar to Parvo and they have to treat it the same! She's a complete idiot! They shouldnt be around animals if they are that scared of contracting anything! The vets theory is that after the dog was washed he still had debris on him and if they do it might glow! They do a terrible job! Their attitudes suck! I have never been treated this way! This place is garbage! Upon speaking to other people that have used them they said the same thing has happened to them as well! It's good to know some ignorant washer that isn't medically certified can make up diagnoses and waste peoples time and money! Never again! Also I didn't appreciate Ginger lying to me saying they were all there and saw ringworm on the dog that day. When we took the dogs the girl that was pregnant told us she was the only one working that day because Ginger was sick and Amber was off til January! Very unprofessional Ginger!!! You as a business owner is garbage!

4 Paws DogWorks

4 Paws DogWorks

(6 reviews)

We had our 8-month-old puppy in DeAnn's Canine Good Citizen class. It was a fantastic experience,…read moremuch better than previous class at a big box store. DeAnn kept us all on track and emphasized the important skills, plus answered questions about other behaviors that we wanted to address. Definitely recommend this facility and this instructor!

I spent a week in a dog training seminar at 4 Paws. There were pros and cons to the facility…read more Pros: -This is a big space and depending on what type of needs you have, you could have 4 big rings or 6 small rings. -The people who manage the space, when I saw them, were friendly. -The bathrooms were clean. - There was bottled drinking water available. - There was a classroom area, we didn't use it, but it's great that it is available. - there is a huge outdoor area, nicely grassed for walking and playing with your dog on breaks. - well appointed with tons of dog equipment. Cons: - I'm probably going to say this one several times. The floors have a black mat overlay, which is better to walk on than concrete. BUT, I had to wash my white dogs EVERY DAY. Their paws, legs, skirting, and faces were dark grey. - The black flooring turned my pants black wherever it touched. - The dogs are breathing that black material as well as ingesting it when there is a treat that touches the ground. - One dog in my course left with Bronchitis. - we were wearing masks and still had black residue in our noses. Onward from how much I hated the flooring material. - I spent a shit ton of money for a 7 day training. During most of it there was banging and drilling and all sorts of noise because the facility didn't plan around the training, but rater opted to have maintenance or whatever done, during operating hours and during a time they had rented out the space. At times it was almost impossible to hear above the racket. - I felt this decision was incredibly disrespectful to our trainer and to those of us there for the training. I drove in for the training, as mentioned, paid a fair amount, and what I discovered is that I will never come back to this facility for another training, as the pros do not exceed the cons.

Mary Thomas, DVM - vet - Updated May 2026

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