Have always heard good things about this place so we went there looking for 3 swings. They only had one but they said that they should have 2 coming in on a truck that should be there the following week or week after. We asked if we could go ahead and pay for them and was told we certainly could and they would be saved for us. They told us the trucks usually get there on Thursdays so the following Thursday I call up there to see if the truck happened to get there and if there was 2 swings on it. Just a simple question.....I don't know who the woman was that answered the phone or what her problem was but she was so rude and nasty with me from the moment I started talking. She started telling me that it takes 4-6 weeks for orders so I tried to explain to her what we were told and again why I was calling. She put me on hold to call someone else that worked there, then I was told she would call me back. When she calls me back, again she is extremely rude and hateful. She started saying that I said things that I didn't and telling me that she talked to this person and that person and they didn't tell me that. Yeah! I know! because that's not what I said!. I told her if it was going to be 4-6 weeks to get them that I didn't want them because the only reason we paid for them was because they were supposed to be on the next truck. Once again she got nasty with me and said "If you want your money back you can come and get it" she kept running her mouth so rudely to me that I told her I wanted my money back and I hung up. I spent almost $1300 at this place and to be talked to like that is not the way to keep a customer. I went up there about 30 minutes later to get my money back. When I walked in there was a woman sitting next to the door who was very nice to me. I was explaining why I was there, telling her what happened and said "I refuse to be talked to the way that woman talked to me"..... The horrible nasty woman walks up, grabs my receipt off of the counter and takes it to another woman (the woman we spoke to the day we purchased the swings) But when this nasty woman shows her the receipt she mockingly shakes her head and sarcastically repeats what I had said to the woman at the counter "I refuse to be talked to that way" .... Yes, I turned around and started to say something to her. The lady that she was talking to stepped in between us as that woman took off inside. She was nice to me and tried explaining the truck to me. Which I know what they told us and all I was simply trying to find out was if they had a truck come and if there was 2 swings on it. They did give me my money back for the 2 swings but you know...... I would have gladly waited another week for the truck IF that rude, nasty old woman had handled the inquiry like the other 2 woman handled it. From the very beginning A simple "No ma'am, we didn't get a truck today, we can check on it and give you an update tomorrow when the company opens" would have been the correct way to treat a customer. They have a lot of cool pool pieces there that I would love to have but I will never give this place another dime. IF you choose to shop there I suggest you steer clear of the old white haired woman with the ball cap on, she's a horrid person. read more