I had a color/cut in June for my naturally curly hair. The stylist asked me about my process for…read morestyling and then loudly shamed me for the crime of brushing it, while dry. (I have the Unbrush, it's incredible, I can de-tangle in less than 15 minutes). Seriously, people turned and looked. In my experience, curly hair experts cut it while dry and never stretch while trimming. She did not do it that way and the degree of lopsidedness that was obvious within 2 weeks was so disappointing. I emailed to see if they would fix it and they didn't respond. The color was good though. I'm finally working up the nerve to find someone to cut my hair again.

You can make an appointment online. If they have any questions, they'll call you back. It's a…read morepleasant salon. I've only worked with one stylist. She's been great.

Melody did an amazing color and cut for me. She knew exactly what I didn't want which was brassy…read morehighlights. She got the color blend perfect! Melody is my hairdresser from here on out. Thanks oodles Melody!

Got my hair cut with Patti a couple months ago and it was great! Did exactly what I wanted,…read morefriendly service, fast, and my hair looks amazing. Due to COVID, they are limiting the amount of people who can be in the salon at the same time, everyone wears masks, stations are spread out, and they have clear shower curtains hanging between stations for extra precaution. I felt safe going there and had a great experience.

A very clean and professional Salon. Sarah Nichter is a wonderful stylist who has been cutting and…read morestyling my hair for many years. Even though East Vancouver is quite a drive for me I will follow her wherever she goes. She is extremely knowledgeable on products and she creates time in her busy schedule to teach classes for other salons on techniques and new products on the market. She is very educated and I'm always impressed with her knowledge! Sarah is attentive and understanding whenever I'm interested in a new style yet she is willing to tell me if it will not be right for me. I appreciate her knowledge and opinion. I am always inspired by her excitement for her customers well being and that she is certainly on the cutting-edge in this ever growing industry. No pun intended.

This was kind of a frustrating experience for me. I have (or, I used to have) really long thick…read morehair, which was pretty overgrown by the time I made it here. I think the stylist and I might have had a miscommunication because I asked for her to put more layers in my hair and clean up my bangs. She asked if she could cut off a little bit of length because of my split ends, and I said that was fine. But when I walked out she'd cut off a good four inches, and the layers were barely there. The ends of my hair are really boxy, blunt, and heavy now, but I'm afraid to go anywhere to fix it because I don't want to lose even more length. I hate to leave a negative review because this was a really nice place and the stylist was really kind but I'm so sad about my hair. I look like Lord Farquaad.

I love this place! The team, the service and the environment is consistently fun and comfortableread more

Only since negative numbers are not an option. My wife has been going there for about a year and…read morehad a terrible experience a week ago and was too distraught to post the review so I asked her to calmly explain what happened. She arrived and was instructed to sign in. She filled out her name and started to answer other questions such as email and birthdate. It was not an IPad and the keyboard was different than she was used to. She got frustrated trying to backspace and correct spelling. Knowing that she had used the salon just three weeks prior she didn't feel they needed all that info to be repeated so she gave up and sat down. A man she had never seen before approached her with the tablet and pointed out nicely that the info was not completed. She stated that the salon had the info from her appointment three weeks ago and she didn't need to repeat all the information again. He stated that she did indeed need to fill it all out. She stated that it wasn't necessary as it was in their system. He said she HAD to fill it out. She was frustrated with his attitude and stated that she could just use another salon. He became angry and told her to "please leave". She was taken aback and stated that she had an appointment. He restated that she was to "please leave. Just leave please! Go! Leave please." Her hair stylist started to approach her so she told her she was being kicked out. She asked why and my wife told her she didn't fill out the information. At this point the the man is continuing to point and repeat in a raised voice. "Please leave! Please leave." The number of times he stated "leave please" was shocking. She turned to go and stated that he was rude and she left the salon. This all happened in front of the hair stylists and all the clients. She was stunned and couldn't believe she had just been kicked out of the hair salon by a man she'd never seen before. She was also shocked that her hair stylist did not contact her to reschedule (though she would not have done that anyway) or to check on her after being yelled at and disrespected. Apparently there was no concern for well being following such a publicly escalated incident

Fatemeh is outstanding. She changed my long messy hair into a beautiful short style. She took time…read moreto determine what color would be best for my hair. A gorgeous light auburn. She knows what she is doing. Very talented. I recommend going to her if you need a new look or to improve what you have. She has a lovely salon that is welcoming.

I'm 69 years old. In all my years, Fatemeh is the only stylist I have ever had that knows exactly…read morehow my hair cut would look best. She always gives me a great cut and is consistent. Thank you!

Tammy has been my hairstylist for many years, and she is truly exceptional. Even after moving an…read morehour away three years ago, I still happily make the drive just to see her. I haven't been able to visit in a while, and I'm genuinely excited to sit in her chair again soon. My hair always turns out perfect with Tammy -- she has a real gift, and she puts so much care into her work. The salon itself is always spotless, welcoming, and comfortable. The staff is friendly, upbeat, and works so well together, which makes every visit feel relaxed and enjoyable. I highly recommend this salon, and if you're lucky enough to book with Tammy, you're in for a wonderful experience -- including the best shampoo of your life.

Claudia is absolutely amazing! She is a true color artist and is fantastic with all other services!…read moreAlso, the salon itself is gorgeous and is so inviting! Love, love, love!!!

A BAD SERVICE CAN BE FIXED. BAD OWNERSHIP IS A DIFFERENT STORY…read more I rarely post negative experiences with local businesses, but after what happened with my 14-year-old daughter at Studio 192 Salon, and especially how the owner handled it, I feel others should know before choosing to support this business. My daughter had a cut and color on August 18 after having a consultation beforehand. The appointment went terribly. Her hair became so severely knotted during the service that I and two other stylists spent about an hour trying to untangle it, at one point fearing some might have to be cut out. She lost a significant amount of hair, the haircut was badly done, and the color did not take properly. Initially, the salon handled the situation very well. Deena at the front desk was incredibly kind, reversed the $130 service charge and charged me only $35 for products. She scheduled us to return on August 22 for a no-charge corrective haircut with Jasmine. Jasmine was AMAZING. She did a beautiful job fixing my daughter's haircut. We were then scheduled to return today, August 31, to have the color corrected and were initially told that would also be complimentary. Later, Deena called to tell me that the owner, Amy, had decided I would need to pay for today's color after all. I didn't agree, but I thanked her for letting me know and decided I would pay. At that point, I just wanted my daughter's hair fixed. We showed up today prepared to pay for the color. Instead, Amy confronted me and insisted I also needed to retroactively pay for the August 22 corrective haircut because Jasmine hadn't been paid for it, even though her own staff had specifically told me there would be no charge. When I explained that I simply followed what her staff told me, Amy responded, "Then how was Jasmine supposed to get paid?" I told her that how she compensates her employee for a corrective service her salon authorized as complimentary is between her and her staff. It isn't reasonable to come back 1 1/2 weeks later and demand that the customer pay for it. I told Amy I would still pay for today's color correction as agreed, but after today we would not return. Her response? "You can get your daughter now and go, and that will be that." She kicked us out. This confrontation also happened in front of another customer who was having her hair washed. What makes this so disappointing is that Deena and Jasmine were absolutely wonderful, and we've also had great experiences with Ember. They treated my daughter with kindness and professionalism and genuinely tried to make a terrible situation right. This wasn't about me refusing to pay. I walked in today prepared to pay. It was about being asked to retroactively pay for a corrective service I had explicitly been told was complimentary--and then being treated this way by the owner when I questioned it. Mistakes happen. A bad haircut or color can be corrected. How a business owner treats customers when something goes wrong says far more about a business. Unfortunately, after our experience with Amy today, we will never return or support this business again. **** UPDATE: Adding a photo of what my daughter's hair looked like when we left the salon on August 18. She went into the salon with healthy hair and subtle honey highlights. We asked to have the honey highlights brought up toward the roots and for a curly/Deva-style cut. The photo speaks for itself as to the condition of her hair when we left. Unfortunately, the owner has now responded to a review on another fourm by essentially accusing me of being dishonest and presenting a version of events that does not reflect what occurred. I stand by what I wrote. My original post was a factual account of our experience, including giving full credit to the employees who were kind, professional, and did everything they could to make the situation right. I had hoped the owner would respond with the same level of professionalism and accountability that her employees demonstrated. Unfortunately, her response has only reinforced my concerns about how this situation, and ultimately her customers, were handled.

Tami was great . My hair is straight as straw - every imperfection would be noticed . It was my…read morefirst time and she was very good. I'll be back

Used to go for years but then one time my hair was messed up. Uneven cut and refused to fix.read more

I have been to this salon twice about a year ago, the first time was great! However the first Lady…read morethat cut my hair went back to school for a different trade so they booked my daughter and I with a new hairdresser. Upon arriving she was about 30 minutes behind, I had my daughter who's 5 go first and she spent about 5 minutes just cleaning up the ends when I wanted a haircut for her. But since we were already behind time I didn't say anything. I also didn't have time for her to style my hair after the cut so paid and left. When I did get home and start doing my hair I realized that there was a huge chunk of the bottom layer of my hair was chopped to about 3 inches (my hair is passed the middle of back! I been growing it out for the last year now the pics are taken now a year later. You can still see how short it is, can only wear by hair down or with tones of clips to hide it.