Super clean facility & wonderful staff. Highly recommend. Love how she also helps the communityread more

Very clean & pleasant, helpful staff but no A.C. only fans, so u sweat while doing laundry. I'm…read moreupset staff didn't inform me they were having a special, which would have saved me $ because I spent close to $100.00. I found out after I was done washing by a sign they posted in the Chinese restaurant. A heavy set man was also a bit rude to my husband when he came in later to help me, yet I was treated kindly. Very soothing atmosphere. Debating whether I will return

Cleanliness Service…read more Customer Service And Management Also Great Location For Travel

this place is sick. I requested my Laundry at 10:41 on five on Friday and they don't do weekends…read more TOM went out of his way to pick up my laundry Sunday morning at 6 AM and drop it off on Sunday at 6 AM. This is the type of service that you can expect from them like if you have an emergency request if they are even remotely possible to do it they are there and it comes back perfect

Clean. Big. So easy to utilize. Grab a card, load it. All the detergents and laundry fixings are in…read morea vending machine. Washers even have a rinse / clean before use option. My favorite laundromat in Wilmington.

always clean!!! Attendants are always cleaning the place! I love that! And the playlist is always…read moreon point!

We are from out of town and had a great experience! Jay was outstanding, explaining how to use the…read moremachines. What a nice man with great customer service! He is a treasure! High tech machines with a smart-dry feature on the dryers to avoid over heating your clothes!

New Electrolux washers and dryers with electronic card systems. Small washes $3.35, medium $5.55…read moreand large $9.35. Dryers are 45 cents per 8 minutes and big dryers 45 cents per 5 minutes. They have a soap center where they sell the essentials. They have a handful of chairs and also folding tables. Security Cameras are a plus. They have a snack machine, tv and wifi. Everything is automated so the power comes on at 5:45am and shuts off at 11pm. He said make sure you're out by eleven or you'll get locked in and the cops will come. One of the owners was there and seemed like a really nice and helpful guy.

I was in Wilmington on business and my hotel's laundry service was quite expensive. I was prepared…read moreto use them but they never picked up my clothes. Laundry Love Services picked up my laundry the same day and had it back to me within a few hours. They were a lifesaver!

I brought Groupon and when I went to use them she told me they don' t take them. She doesn't make…read moreany money from them so she doesn't take them. She offered to wash the comforters for $20 instead. My washing machine is broke so I had plenty of laundry that also needed to be done so I made an agreement with her for one of her specials, 4 large loads for $ 60 and gave her half as deposit. We made a date and time for pick up. She never showed but responded to my text later that evening ,after missing our morning pick up schedule, to say she had a funeral that morning. We arranged for pick up the next day. Again she didn't' t show and when I texted she admitted she was not coming to pick up laundry. She offered to do it the next day with 10 dollars off. I declined and requested a refund. Very unprofessional and unreliable. Both times she didn't' t show and didn't contact me. She only responded to my text hours later.

I checked out this new laundromat on Sunday, June 29th, and I was honestly really impressed…read more The staff was friendly, professional, and helpful. The place was clean, well-organized, and the machines were modern. They even have a little area with a game table to keep you entertained while you wait. They also have an app that lets you see how many machines are available before you go, pay right from your phone (they take other payment options too), and it even notifies you when your laundry is done. Bonus points for the free Wi-Fi, TVs, Sunday refreshments, and it's BLACK OWNED! I'll definitely be back.

Support local, support Black-owned, and treat yourself to a laundry experience that's actually…read moreenjoyable. Highly recommend.

5 stars. they now offer pick up and delivery thru their website www.thewashfactories.com…read moreas easy as ordering uber eats amazing!!

I have been coming to the Wash Factory for years always clean and professional, today was a…read moredifferent story I had to wipe out the washer and the floor needed to be swept lint and hair clusters all over the floor The bathroom had no toilet paper , very disappointed. I have been recommending the wash factory to all my clients , I hope this is a one off experience

Great service and convenient hours for all of us that live downtown and need a good dry cleaner…read moreclose to us.

I am disappointed and disgusted by the treatment I received It is like 26 degrees outside, walking,…read moreand looking for a cleaners To my surprise, all of the cleaners that use to exist, no longer So, a googled and came across Downtown Cleaners Enter the shop, there was no one in sight So, I figured since the lul doorbells went off, someone would come and serve me Unfortunately I stood there alone for about 7 minutes Until a man came in (doorbell went off) And behold, a tiny women came out almost immediately In my head, I am "wowed" Seriously this is the only cleaners and this the treatment I kept quiet then It became my turn smh I ask her could they install a zipper She said they were unable to do that OkayBut even tho she said they dont, I could not get pass the fact she heard his bell and ignored mine‼ NEVER AGAIN