This shop is second to none. Their honesty, knowledge, experience, mechanical expertise, customer…read moreservice, price and especially always looking to save the customer from unnecessary expenses are a few of the things that make this shop second to none. Called Ken first thing this morning and needed to bring my car in. I had arranged a rental car. When I arrived, they got me right in, did not have to get the rental car and Jack/Joseph had my vehicle fixed within 30 minutes. I did not have to get the rental car and they saved me a great deal of money. Highly recommend this business for any car repair. I wish there were more stars to rate this business. They are a 10 in my book.

STUCK ON I65 We were driving home to Tampa from Huntsville,…read morewhen our car decided to dump a good portion of its coolant and overheat! We starting calling around for help and we finally got in touch with Ken Powell at Decatur Highway Transmission & Motor. Having your car break down is never a fun experience, but I actually didn't mind the trouble simply because of the fact that we got to meet Ken, Rayburn and the boys at Decatur Highway. They are great mechanics who quickly found the problem and formulated a plan to get us back on the road as quick as possible. However, their hospitality and genuine kindness are what stood out the most! It truly felt like we were family.

My parents took their 2002 Chevy Silverado in to get the parking brake fixed and have the brakes…read morechecked. They quoted front and rear pads on top of the brake shoes for the parking brake. My parents told them to go ahead and fix it, once the truck was back it sat for about a month until i drove it. I knew the front rotors were warped before they took it in for service and I was a surprised to find out that the rotors were still warped, even after they supposedly did a brake job. I checked the invoice and realized that the tech quoted a pad slap (front and rear) and didn't recommend replacing or even resurfacing the rotors. I also checked the old brake pads and found that they still had 4 to 5 mm of material left and were not in immediate need of replacement. I was expecting to look at the invoice and see a proper brake job that at least included turning the rotors. As a technician myself I'm extremely disappointed in the service we received, i expected better service and communication.

I took my Hyundai Accent to Tameron Hyundai, left it there for two days and paid them over $200 to…read morediagnose a bad transmission they wanted $4,500 to replace. I then took the car to Jack's Garage and let Sandy drive it down the road and back. He got out shaking his head and chuckling at the dealership's assessment. I didn't need a new transmission, just a new clutch. Jack's Garage did the repair for $1,200 in the same amount of time that the dealership took to run their "diagnostics" I paid $200 for. Now my car runs better than it has in a long time. I just wish I could have used the $200 I gave to Tameron and given it to Sandy's team to have them do the actual repair of the actual problem. Excellent service by trustworthy people - that's supposed to be the dealership, right? No, that's Jack's Garage.

I brought my 2005 Mercedes here for an oil change based upon a friend's recommendation. They did a…read morefine job, so a few months later when the coolant light was on and the car was in limp mode, I didn't hesitate to call Mike and Mikes to do the job. I got the car towed 30 min from homewood just to use them. I also had purchased brake pads and rotors for the car and placed them in the trunk for them to put on. They originally quoted me an outrageous price to put the brakes on. When I explained that I was providing the parts, and I would just take it elsewhere, they went down (a little). I was mainly focused on diagnosing the reason why the vehicle was in limp mode and finding the coolant leak (I had been topping off the coolant for months). They called me and said the diagnostic was a thermostat housing, and also said I purchased the wrong size front brake pads, and I will have to pay them for the parts for the correct pads. Fine. I did. They said they would return my pads that were the wrong size and place them in the trunk (they didn't give them back and they aren't in the trunk). They then told me the car was in limp mode because there is an alternator problem. We called the shop that had just repaired the alternator a year ago (it was still in the warranty timeframe) together, and decided on a plan that the other shop would come and pick up the alternator and repair it and deliver it back. I received a call after the brakes and thermostat housing was replaced saying they had no room for my car, and that I would have to drive it myself or pay for a tow to the alternator shop. This is wild after I had just paid them $1000 for a thermostat housing and brake and rotor replacement. The alternator shop was in disbelief that Mike and Mike's asked me to do this, and told me specifically not to drive it over 40mph, do not use any electronics (no radio or headlights, no a/c) and keep it slow and steady. This was a long drive at 6am from Pelham to downtown Birmingham on Highway 31 in the RAIN. Once at the alternator shop, they checked the car, and laughed, "that's an old code from when the alternator was originally repaired, your car is fine". It's been month since I've gotten my vehicle back. The coolant reservoir is completely empty and the leak wasn't repaired like I was told. I am SUPER Disappointed with the quality of work (or lack there of). They seem to try to nickel and dime me a lot, and I am not down for that. For a woman, I have a pretty good basic knowledge of vehicles. I have only driven the car 4 times since I got it back. I will be taking my dollars elsewhere.

Starter bolt stripped during DIY removal. Towed it to Mike and Mike's. Two hours later Mike called…read moreadvising my truck was ready. Stripped bolt removed. New starter installed. Exceptional service and value! Mike and Mike's will be my first call for my next vehicle issue.

I can't say enough how pleased I am to do business with Haley Transmission. They are Very fair and…read morehonest and great to do business with. They replaced my transmission with a 1 year warranty. 3 years later a plug came off, and they ordered a replacement part, installed it and didn't charge me anything! George and his brother are the owners and would highly recommend them!

Just bought a 2017 vw tiguan and needed an inspection to see what i needed done for the car. The…read moreonly thing pressing was a serpentine belt. Several days later my car wouldn't start and my engine light came on. It turned out to be a key fob battery. When i fi ll up on gas in an area that was potentislly unsafe i had gased up leaving my car running apparently this is whst caused my engine light to come on not to mention a fire hazard. Apparently, static electricity can cause and explosion. In my defense, i am an 80 year old widow living on a pension. In the 40's and 50's not only were there no cell phones, there were no computers. You can see how vulnerable i am. Nic and Brody have listened patiently and provided all the info i needed. Infact i was given a list of all repairs that were needed and the corresponding price. These were divided into those i needed right now, those that coul wait a momth,, and those that could wait longer. They both approached me with respect and kindness which has prompted this review. This is background so you will understand my impression of this busiiness. First of all they were.johnny on the spot. I arrived and they promptly got my Tiguan(my baby) back after Nic and i discussed that she Was a used car and i love her and wanted to take care of her. I had just driven her from the car lot. I wanted to check her out from bumper to bumper. Not only did their mechanics check her out, they provided me wuth a listed in order of priority and cost of each. I was prepared to leave when Nic said to me that the serpentine belt was about to break. I thought Nic was going not going to let me leave wi th it in the condition it was in Nic sent one of his workers t7o go get the belt and put it on. Took an hour including picking up the belt. I got the feeling he was trying to inform me without scaring me. What did i know about serpentine belts.Not a thing! Everyone i encountered behaved that way. I have not felt that way since my husband passed. It was quite touching. Now i learned a new woŕd KeyFob. It has a CR 2032 battery. If the battery is dead so is your car. Lesson # 2. Now being 80 at night when i needed gas if i felt frightened, i would lea e the car running while i gassed up. Did you know that would cause the engine light to come on. Lesson #3. Or that you should never have the car running while gasing up because like static Lesson #4 electricity could cause the car to catch on fire or worse.

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

Outstanding service and genuine care! While driving two…read morehours from home, a warning light suddenly came on in my car. I found Auto Repair 74 online and gave them a call, worried I wouldn't find help on a Friday afternoon. To my surprise, they welcomed me to bring the car in right away. As soon as I arrived, they quickly checked the electrical system. Bobby even offered me a ride to a nearby restaurant so I could grab lunch while they diagnosed the issue--such a thoughtful gesture! Before I'd even finished eating, I received a message letting me know the car was running smoothly again. They also explained what to watch for and what to do if the light reappeared. The perfect ending? No charge! I can't say enough good things about their professionalism, kindness, and efficiency. If I ever have car trouble in Birmingham again, I know exactly where I'm going. Highly recommended!

Highly recommend Irondale Collision Center if you're anywhere near the Birmingham vicinity. After…read morereceiving a quote for $3000+, I immediately stopped by Irondale Collision Center for a 2nd estimate. Drew was able to pop multiple parts of my bumper back in place and installed a new screw on the spot. Great people who do an even better job! It's so hard to find a true mom and pop shop who are honest and helpful, but here they are! Hopefully I won't have to visit them any time soon, but if I do this is where I'm going and you should too!

Absolutely my highest recommendation!!!! The owner, Robert Dempsey, and his crew do absolutely…read moreamazing work. He consistently receives rave online reviews. He will work with you, give you a more than fair price, and treat you right. We have used him for paint jobs on our vehicles on 3 separate occasions over the last 3 years, or so. You will be pleased with his craftsmanship.

I am so disappointed. In all my years of living in Birmingham this is the worst car repair…read moreexperience I have had. These guys are the full price specialists. Watch out the service manager really run up a repair. The owner was unsympathetic and acted like he had better things to do than listen to my concerns. I needed my truck fixed. Their initial quote was higher than another by $140. They have a great looking building on the outside and I assumed I was paying for top notch work. They assured the truck's return later that afternoon, knowing I needed the vehicle for work. They called back and suggested a radiator on top of the requested water pump. They said it would be cheaper to do both. My radiator was working fine, but it was older and I should replace it now. Next, they acted like it was a real challenge for them to fix my vehicle. They had a hard time locating a GM radiator and then kept it through the weekend and again all day Monday. They literally charged me 3 times what it would be from a wholesaler. For a common Chevy radiator, they acted like they did me a favor finding one for $500. I went to them looking for my new repair shop. I feel like they took advantage of me being in a hurry to get it fixed and they lost a potential solid customer. Oddly, they told me my temperature gauge was broken when I went to pick it up. I had already told them to allow the motor to warm up properly. Apparently they didn't bother, the gauge works just fine, but they wouldn't put the time in to really check. Next they accused me of trying to get the gauge fixed for free by lying that it worked when I brought it in. I was flabbergasted, I had to pay a premium price for their late repair, then I got called a liar because they wouldn't even bother warm up the motor on a new radiator installation. I bet they are good mechanics, when they want to be, but they mishandled my repair, wasted my time, and then demanded top dollar after admitting they had no idea how to get my gauge working. They repeatedly told me the diagnostic machine didn't give them an answer so they couldn't fix it. The owner basically called me a liar when actually they were not very thorough with their assessment. Who tells a client you broke his gauge, can't fix it, call him dishonest and then still be wrong about the gauge even being broke? They have lousy people skills and I can only assume they are lazy mechanics. They still have no idea that my temperature gauge works and they just let me leave upset. They offered me no compromise of any kind.

We all have our anecdotes, episodes, and rope-a-dopes concerning the many mechanic shops one might…read morevisit over the years. Through all those trials and tribulations sometimes you stumble upon a diamond in the rough ~this place is a pretty sparkly one. Are they perfect? No. Have I ever had to return to have something re-fixed? Yes. Then, why would I speak so highly of 'em and continue to return with all six of our personal and commercial vehicles? At Auto & Truck Services, aside from a very qualified crew, you'll find the definition of character wrapped up with dependability, honesty and impeccable integrity. The heart and soul of the crew is husband and wife team, Norman & Grace, who have served the town of Birmingham for decades. So, when you see that those rates might be a little higher, understand you get what you pay for. When mistakes are made causing you to have to return, know that they stand behind their work. Lastly, there are endless variations of vehicles, makes, and models. Computer systems and software change with the seasons on the heels of the endless government regulations for emissions, amongst other things. ~Have some grace! For as long as their doors are open I will be a customer.