Do your car and yourself a favor and NEVER take your car here. I had a mechanic look over my car…read morebefore I took it in for inspection.He said everything looked good, but will take front brakes for sure.I dropped my car off and let them know there was a problem with my power steering, and to take a look at it.Igot a call from the owner of Heffners.Not word about the brakes, but he said I needed valve cover gaskets because oil was leaking on the catalytic converter, and quoted a price of $400 so I told him to install plugs as well.I was hit with a final bill of $640.00I left and several lights were on check engine and VSC.aweek later my brakes started to grind horribly.i got out and seen huge gouges in my rotors from the brakes.so now my rotors are shots have to replace a caliper.and looking underneath the car I seen that the cat.is nowhere near the oil leak.its right underneath the power steering pump.it was this fluid on the cat.not oil.and in Pa valve cover gaskets have NOTHING to do with inspection!so it took me nearly $500 more to fix my car, and these idiots even put two different brad wiper blades on my carDONT USE HEFFNERS.

My truck wouldn't start. I'm from out of town & have Triple A. I had them tow the truck to a Triple…read moreA rated repair shop which was Heffner. The ECM went out. They ordered one & installed but it wasn't programmed right so they had to get another. The installed the 2nd one & again it wasn't programmed properly. A 3rd ECM was shipped out but before it arrived Heffner had the 2nd unit programmed & installed it. After 8 days I was concerned with all that Heffner had to deal with that along with a new taillight being replaced was going to be OUCH! Heffner Automotive came through & the entire bill was less than the car rental. Being on the road & working in the pipeline industry we've come to expect the worst case scenario from auto repair to fast food. Unfortunately it comes with the territory. Two weeks prior a coworker took his truck to the dealership & in 8 hours (One day in the shop) his bill was $2207 for some front end work. Heffner Automotive in Lebanon, Pa. is damn good & a very trustworthy shop to take your vehicles.

Absolutely the best automotive repair shop I've ever dealt with . Honest and quick on service . A…read morerepair they made 6 months ago needed looked at again . Fixed and zero additional charge !! They could have really taken advantage of me but didn't ! Erin the shop manager is friendly and helpful. I highly recommend this business . I'd give them a 10 star review if possible . Paul M. 1990 Buick owner Lancaster Pa.

I had a been to a lot of places but this was a bad dream.First of all I didn't get all of my…read morepaperwork with the work that was done on my car, then was told to drive the car 100 miles to see if the lights would come back on,got in the car to drive it,the check engine light were already on! Don't know if this would be the best place to go,integrity goes a long way!Anway was told it was my problem,wow!!

Eds was fantastic with my son's car. He is up at school and brought the car in for an issue. They…read morediagnosed and fixed the problem. Great staff and honest people. We are happy to know our car will be taken care of while he is away from home.

Ed's Automotive has gained my trust. Excellent work don on time and within budget. No work done…read morethat doesn't need to be done unless you ask for it to be done. Very competent mechanics and friendly service. VERY CONVENIENT hours, they are open on Saturday and Sunday, their "weekend day off" is Wednesday. We've been using other local mechanics for the past 40 years and have had pretty good service, but Ed's impressed us with their superior service, on time completion and very fair price.

Took my Jeep in for a very small coolant leak…read more After putting in on the lift the Service Manager told me it needed a new thermostat and housing - $389.00, installed. I took it to another mechanic (recommended by a friend). After putting it on the lift, the Service Manager told me the lower hose clamp was tightened. Problem solved; no charge. The Service Manager asked me who told me I needed a new thermostat and housing. He rolled his eyes and chuckled when I said Meineke in East Petersburg.

Great neighborhood spot. Always good service with fair pricing. Consistent owners. Would definitely…read morerecommend...I've been going here for 3 years now.

Great people and good service. They fixed my exhaust issue for low cost when another garage said it…read morewould have to go to an exhaust specialty shop

I got my breaks and rotors don't here and there was no problem. I picked up my car and the…read moresteering wheel was still shaking assuming the wheels are unbalanced or out of alignment. So I bring it back a second time to get fixed. Pick it up again expecting it to be fixed and it's even worse. I called them again to bring it in to fix and was told they did not have any openings for several weeks and that I would have to go without my car for possibly a few days. Needless to say they do not take care of their customers if a problem they say was fixed is not fixed. I will not be going back here

I have been going to Paul for all my automotive needs for over 18 years. He has always been…read morestraight forward, honest about all work needed. He informs you of everything he finds and gives honest estimates. He is honest about what work he can do and when it may be time to let the old car/truck go. Hands down the best mechanic I have used in Lancaster.

Best auto mechanic in Lancaster County. Always fair and honest with inspections and other repairs…read more I have been going to Paul for over 15 years with all our vehicles.​

My family and I have been using this garage for nearly my entire life. The owner, Mervin is one of…read morethe most knowledgeable and HONEST mechanics you'll ever encounter. This garage is certainly a hidden gem. It is fairly priced, and he always fixes whatever issue I may be dealing with at the time. He works on American and foreign cars. I 100% recommend!

I've been a customer at West Penn for all of my vehicle maintenance, but after a recent visit, I…read morewon't be returning. During an oil change and tire rotation, they called and told me a stud was over-tightened. I pointed out that I've only ever had work done at their shop; logically, it would have been one of their own mechanics. They immediately denied any responsibility, claiming it couldn't have been them. Rather than argue, I accepted their explanation at face value, and paid my bill in full and respectfully let them know that I'd no longer be bringing my business there. They left a typed letter and $20 in cash under the invoice on my front seat; not as a sincere gesture, but as a passive-aggressive parting shot. The letter reiterated that they didn't think it was their fault and criticized me for bringing my own oil and filter (something they had never brought up as an issue before). It was unprofessional, unnecessary, and left a bad impression. Ironically, their education of bringing my own oil made me realize it's better to support local shops by letting them supply parts too; something I would've been happy to do for them had they addressed it professionally. This shop had all the opportunity to maintain a long-term customer relationship, but instead chose defensiveness and condescension. I can't recommend West Penn to anyone looking for professional, honest service.

I have been bringing my Hyundai SantaFe to West Penn Auto consistently for 5-6 years for routine…read moremaintenance as well as unexpected issues with my vehicle. After getting my wheels rotated during one specific visit, I was experiencing a thumping/rattling noise when turning my wheels. Come to find out, one of the front wheels was extremely loose, turns out lug nuts were not tightened. After this mishap, I decided to bring my vehicle to a different mechanic when experiencing issues with the engine. Upon further inspection, the vehicle actually had two other major underlying structural issues including a completely rotted frame. I was told that if I were to drive over train tracks too fast, the vehicle would completely slide off the frame. I wish I could say West Penn was vigilant enough to discover this issue months earlier considering their friendly staff and low prices. I will not be returning.