Two stars because I have had decent service in the past, but my most recent interaction with this company leaves a lot to be desired. I took 5 blankets my mom had in to be cleaned in early August; they were supposed to be delivered within a few weeks (these had to be sent elsewhere to be dry cleaned -- which is fine). I found out this week that my mom still hasn't received them, so I called the Layton location. They were nice enough - offering to look through their racks and system to see if they could find them. 30 minutes later, they called back saying they found 3 of the 5 blankets, and that they'd keep looking for the other two. The updated delivery date (basically 1 block away to a senior living facility) is now 4 business days away. No apology; no offer to reduce or erase the cost; no offer to expedite delivery. They are an ok dry cleaner, but do not expect much more than the bare minimum, and keep receipts. read more

TERRIBLE SERVICE. Do not go here. The service suck because there is no service. We took a wedding dress to be cleaned and it did not happen. They over charged with no attempt at a discount for us to pick it up in the same exact condition as we dropped it off. read more

I have been a customer for 10+ years. My experience over the last 3-4 mos has been terrible. The quality of the work is great but ownership or can I say lack of ownership by the owner has been the final straw. The owner aggressively approached my daughter at my doorstep demanding payment because the card on file didn't go through. This was due to us changing our acct number due to being hacked. Then after looking at the last (2) reciepts at thier discretion without contacting me decided they weren't charging enough for the same shirts they had been cleaning for years by just shy of 300%. When I called the owner he said it had to have been mislabeled and he would call me back. I'm tired of waiting for a call back. This is challenging as this business can do great service the new owner chooses otherwise. read more

We use this cleaners to care for my husbands professional uniforms. They are always perfectly done and ready when promised. Very fast, efficient, and professional. If cleaning something large I may go to another, cheaper location but if I wanted it done well and was picky about the results, as in a wedding dress or nice suit, I would bring it here. read more

Great customer service. Followed the directions I set for my account. Will definitely be back for years to come.

I have been using this dry cleaner since I moved to Utah 11 years ago. I have never complained until my last visit. They shrunk my sweater to the point where I could not wear it. Also they hung my sweaters on wire hangers, stretching out the shoulders, so I have bumps on the shoulder of sweaters when I wear them. I called about my shrunken sweater. I was told to bring it in. I brought it in, picked up 5 more sweaters that were hung on wire hangers instead of folded and draped. The man looked at the my sweater, verified it was supposed to be dry cleaned I assume , and handed it back to me. No compensation for my $60 sweater from Athleta. No discount on the sweaters I picked up. Not even a sorry. Nothing. I was livid. I stood right in the parking lot and folded my sweaters to get them off of the wire hangers. I use dry cleaning a lot and they just lost an 11 year customer. read more

We took in a comforter that needed to be dry cleaned and instead washed it which clumped up the matting. We spent some time un-lumping the matting. This was during COVID and things happen. Otherwise hopefully we will look at the care instructions and put in writing method of cleaning. read more

No star Keep your receipt. Customer service to go that extra step to find lost jackets is lacking. Disappointed in final product. The kids they have working there are sweet. But do not understand value of dollar spent and continued customer patronage. But they represent the owner ability for solving costumer service and product quality out come. Dropped off on base cleaners. I won't use the Layton One-hour martinizing. Thought base cleaners was different owner. Have had past quality work problems with the Layton store. Just stopped using them. Recently They had my jackets for five days. Ticket said pickup on Thursday I gave them till Friday. Jackets were not ready. And I was told they were at the Layton store because they did not know what store one of the two jackets were suppose to go. I asked how many stores do you have ? Thinking it was a lot! The clerk told me two. could someone call the other store and figure it out. Jackets were at the Layton store . I could go there and pick them up. I did go there. They were not done at all. Nor was the owner there . I was told to come back on Monday. I came back on Monday I was told the owner was on vacation. "The manager" young girl called the owner he said he was in the shower and would get back with me . I'm driving back and forth from Syracuse . 5 times now ,I'm done. Poor quality work if you care about quality. Owners needs to take refresher course on how to run a quality business. read more

Awesome service! Michael and his team were very helpful! We flew in to attend a wedding and they took the time to accommodate us. Thank you so much!!! read more

Brought a king comforter and they said it would cost $27 and would take at least a week to wash. That's insane because everywhere else takes 1 to 2 day to wash and charges $12. So my business went to country cleaners in Layton. read more

I've been here before with several bedspreads/comforters. Really, they're too pricey... CalKing comforter = $28. I don't have to get it dry cleaned either... I could go to a Laundromat & do it for about $8 + my time sitting around. I think I will next time because they took it on Thurs, 11/7/18, and told me next Thurs, 11/15. #1 - a week wait time?! LAME. Then the due date came & went with no word/text from them, so I stopped in at 11:30am on Fri, 11/16, and it still "needs to be folded if you want to wait a few mins-?" Charging me $28 = of course I'll wait a few mins! Also, I mentioned that it was supposed to be ready the day before and no apology or acknowledgement of any sort - she just said "it's been washed, just not folded"... and this makes it any less late &/or any less deserving of, at least, "sorry about that". read more

I have used this dry cleaner for over 4 years. I love their staff, they are always very friendly and even call me by name. I am a very regular dry cleaner and have used other dry cleaners before finding Martinizing in Layton. What impresses me the most is how they run their business. Every business has a problem happen, that's just business. But here, they work with you. They care about their customers. The first time I tried Martinizing, I was shocked how clean it was! This is a dry cleaner, right? But wow! It is kept so clean. Kinda gives you that reassurance that your clothes are getting clean too. What sold me is my white shirts. With every other dry cleaner I have tried, my clothes have a "smell" and my whites are always dingy. Not here. My white shirts come back so white and like new, every time. I am so impressed with this dry cleaner. I rarely review (the only people that gives reviews are usually the angry ones, am I right?), but this was worth my 2 thumbs up! read more

No stars Prices may vary and there is, apparently, no set charge for a type of shirt, and certainly not the 'customers first' mentality! Even after using them for 8 months exclusively, they charged me much higher prices (almost triple the previous price) without notification and said it was because of the fabric, even though all of the tags read machine wash and or 100% cotton. The manager of the Layton store is not professional or kind. She couldn't wait to prove me wrong as to why the charges were applied, and took over a half hour to not get anything taken care of. They supposedly refunded some of my money, but I have yet to see it, and 6 dress shirts for $48, which would normally be $15? NO excuse for that. I will not be back. read more