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Martinez Roadside Assistance

5.0 (1 review)
Open • Open 24 hours

Services - Martinez Roadside Assistance

Fuel delivery

Junk vehicle removal

Tire installation

5 More Services

Tire repair

Flat tire repair

Jump-start service

Winch-out service

Vehicle towing

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3 years ago

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Towed out of my paid parking spot. Rude individuals inconsiderate and price was BEYOND ridiculous…read more For a few hours of my car being there. They towed it at 12 AM. I called at 9 AM. Employee said they updated their prices at 2 AM so it counts as two days. Scammers and playing games to get money. Not to mention they damaged our car and our brakes. So not only do we have to pay for some ridiculous tow from my parking spot. we have to waste time getting a diagnosis on my car which isn't free btw. For them to fix our car. What a waste of time and money. Messing with people's lives for something so beyond insignificant A bunch of people in my apartment complex park on red, on the street, in front of fire hydrants but they come and tow someone's car out of their parking spot? Let's get real.

"If your vehicle is ever missing and you suspect a theft or tow call the police that have…read morejurisdiction over your area. If it was towed they will have a record as the law requires us to call them. Calling and mistreating a person at a towing company while they have a flood of phone calls from other people who parked illegally as well as all of the drivers trying to get to their calls is not a formula for success. please resolve whatever the issue was on your end so that you will not need to be towed again." Responding to your feedback, Richard: Your response is a masterclass in dodging accountability. Instead of addressing why your staff was rude from the jump, you're trying to lecture me on how to be a 'better' customer. Let's be clear: Being busy isn't an excuse for poor service, it's a management failure. If your team is too 'overwhelmed' to even ask for a license plate number before catching an attitude, that's on you, not us. We're the ones paying for this 'service,' so maybe spend less time writing condescending notes about 'formulas for success' and more time training your staff to act like professionals. Your lack of tact is exactly why your business is failing the basic standards of customer care.

Martinez Roadside Assistance - tires - Updated May 2026

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