1. Martinez Roadside Assistance

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Martinez Roadside Assistance

5.0 (1 review)
Open • Open 24 hours

Services - Martinez Roadside Assistance

Tire installation

Tire repair

Flat tire repair

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3 years ago

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I want to give a big THANK YOU to JOHN in dispatch and Marco the tow truck driver…read more Tonight, I was doing Uber eats when my car broke down. I called DTS and spoke with JOHN who was professional and had great customer service! He took care of me and was able to help me out and get a driver out to me promptly. Marco, arrived and was very friendly. He treated my car with care when getting it ready to be towed , which I noticed and appreciated. Thank you, John. For making what was a rough night end on a great note.

Absolutely terrible experience. The customer service was awful, and the staff was incredibly rude…read moreand unprofessional. We arrived at the exact SAME time as the tow truck like literally behind the truck , just BEFORE they pulled the car into the gate, but they refused to let us retrieve it. Even though we arrived before 5:00 p.m, they still charged us an after-hours fee. We ended up paying over $540--almost $600 to get our car back, even though it had been there for less than an hour. The charges felt completely unreasonable. To make things even worse, the employee who processed our payment , said this to my friends while she's pulling out her car , "she's not too smart huh " as if he was calling her stupid. That was extremely disrespectful and completely unprofessional. My friend was visibly upset and crying, and instead of showing any compassion, the employee told her that there was "no need to be angry." They showed absolutely no empathy or understanding for the situation. This was one of the worst customer service experiences I've ever had. People don't know what someone else is going through or what their financial situation is. They don't know if those $600 were money you desperately needed for something else or if losing that amount completely throws off your monthly budget. Instead of treating people with kindness and respect during an already stressful situation, they make the experience even worse and treat it like it's something to laugh about.

Martinez Roadside Assistance - tires - Updated November 2026

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