I have had so many issues here iver the past years. I personally have moved my care elsewhere, but…read moremy children still have their mds here and i havent changed their stuff. Today i went in with my child for their appointment. I got asked to show my ID. This 'policy' seems to change between facilities and is frustrating for me. I admit to having made a omment about "this is why i hate our healthcare system", but was not disrespectful to anyone. I showed my id and moved on. After my childs appointment the doctor informed me she couldnt be my childs doctor because I was disrespectful to the staff. I asked for an example as i know i didnt say anything today and i havent been there at all in over a year. I was told there were notes from other interactions as well. As this is the first time i had heard about it, i tried to ask questions. Can you provide me an example of what i have said or done that was disrespectful? What if my husband brings our child from now on? Is it just you or can my child see others here? I was told they couldnt see any of the pediatrics there and even having my husband bring them wouldnt change things. I was not provided any specific examples of what i had done wrong that was so disrespectful they refused to see my child anymore. I asked to speak with a supervisor to understand the concerns. Again i havent been there in over a year and this is rhe first time anyone has mentioned an issue. The supervisor refused to talk to me, but when the doctor came back she said she could see my child but that she was documenting the issue and i would receive a write up. Still confused as to why a general comment on healthcare and asking why they dont look at my picture in their system is concidered disrespectful. After reading some of theses other comment.. i believe there is more issues being these ratings that just the concerns posted here.

I would give Optum Silverlake clinic a negative rating if I could. I went to my appointment last…read moreTuesday, appearing 15 minutes early as requested. I explained to the medical assistant that I was angry at Optum, but not at the staff because they had always been kind to me. I also explained that I have brain damage to my hippocampus, so it was difficult to control my emotions if I became upset. That assistant (who would not give me her name, a guilty conscience, perhaps?) proceeded to treat me coldly and without any empathy. Of course that was upsetting to me. I began crying and she began threatening me with "security" or "police". I asked multiple times just to see the medical professional for my appointment and she refused. Apparently, while she was gone to get "security", she must have told the rest of the staff that I was the problem because she came back with a huge guy named Derek D. and told me that my appointment would not be honored. I wish I had a photograph of the smirk on her face when she said that. Honestly, I still believe that the ARNP (Uman Gahlot) and the MD (Dr. Nelson) are actually kind people and if they had spent 5 minutes with me the situation would have ended. The assistant, Ms. No One Identifiable, had made sure that option was blocked to me. I was escorted out of the building by another big, burly guy. While in the parking lot, I called the police myself and informed them that The Optum Clinic, Silver Lake, had refused to let me keep my appointment. Then I left. Honestly, I've never been treated to badly by a medical clinic in my entire life. Then they had the gall to send me a message today that I could sign up for another provider! Believe me, they could not PAY me enough to ever go there again. I've decided, since my great doctor, Dr. Murphy, left Optum Mukilteo in 2022, that I have several better options. After I recover from the trauma caused by this assistant, I will be writing to Optum's CEO in Minnesota and letting him know how displeased I am with Optum in general. Everett Clinic used to be a great clinic, but not anymore.

DR. Vincent Koike, is a great DR. but the office he works for stinks. The front office person" Dee…read moreDee " talks about other people's health problems in front of other people, which is a HEPA violation. Dr. Roy the owner of the office told me to find a new Dr. / because she didn't know how to bill the Dual Complete of United Health Care. I have been seeing Dr.Vincent Koike for over 12 years and I miss him, and now I am stuck trying to find a new Dr.. He was the best Dr., I ever had.

I've been coming here since high school which was probably two decades ago haha. So, I've seen both…read moreDr. Roy and Dr. Koike. They're both knowledgeable, friendly and easy to work with. Deedee is a superwoman both the nurse and front desk lady but she does more than that. So, even though the wait time can get long sometimes it's still a good experience and you will be able to get all your needs met or they will refer you to a specialist. I live nearby so I can highly recommend this clinic for local primary care.

The ER doctor Alex Rackoff seemed more concerned with getting me out of her ER than trying to help…read more She was content to let me suffer more for longer. I will absolutely risk my life going to a different ER than come back here ever.

As of November 2024, no primary care docs here are accepting new patients. Previously a family…read moremember had an appointment here with a new pcp, which took several months to get, and when the appointment finally came, the provider was sick and canceled it- they did not have a replacement appointment available for several more months. My other experience here is with their walk in clinic, they couldn't help the family member I brought here, but the bill was $1000.

Excellent care! I LOVE that they have SOO much talent and experience at this clinic! Chelsea Gordon…read moreis top notch. I also love Dr Jung and Dr Hsiung. Our kids love coming. They are easy to reach, don't charge extra $ for portal messages (like Fern Valley sadly). I couldn't be more pleased with this clinic! They are naturally minded but have resources and knowledge for western medicine perspectives as well. They helped handle an insurance issue with ease and kindness. Love their admin team too- SOO much. This can make or break a clinic let me tell you. Sofia is amazing.

I really like taking my family to flourish for our care. I really appreciate the attentiveness of…read morethe providers. My only bit of feedback is around the hounding that the office staff does to get patients to fill out the questionnaires. For my baby's first appt I was having some trouble adjusting at home to all of my new responsibilities that came with taking care of a newborn, my toddler and myself having just finished a high risk pregnancy for gestational hypertension. As I was finally sitting down to complete the paperwork prior to the deadline while in between feeds I received yet another reminder call. I explained my situation to the lady that called me and she had very little empathy.

I use their medical and dental and pharmacy services and the staff are great. Docking a star since…read morethe phone tree to talk to the right department is a mess, and also the hand sanitizer dispenser by the front door is either full but broken or empty but functional 90% of the time. Other than that, great one stop health spot. Staff is always super friendly at reception, nurses are too, and if you find the right PCP to match your needs, you'll have a great provider that provides excellent care, listens, and works with you to address your problems.

Only go here if you want to get tortured... this one short Indian lady straight up tortured me,…read morewhen she was brushing my teeth she started brushing my gums for some reason which made them really sore and after she started to floss and as she was doing that she was also hurting my gums alot cuz of the pressure and after the floss she was using the dental scraper which she also doesnt know how to use apparently because she kept cutting my gums to the point they were bleeding and really really sore.... Thank god the doctor came in and saved me from getting tortured further and she knew what she was doing unlike the other lady

Dr Victoria Stocker should not be practicing I left the clinic feeling disappointed and unheard. No…read moretreatment options were offered, and I felt judged rather than supported. The visit felt rushed and lack of empathy for my chronic pain. I'm unsure why I was referred as the experience felt like a waste of time and money. I hope this feedback encourages a reflection on patient care and communication. This was my visit in July 2025 at the Optum Clinic Everett.

My children and I have been going to this clinic for years, we started back when they were still…read moreowned Beth McQuinn. For the most part, all the doctors that we've seen have been amazing, the exceptions being a few times that my children's visits were not recorded correctly and still have yet to be fixed even though I still have the documentation from those visits. Before they became Stay Well Family Medicine and moved to Colby, they were on Broadway and their support staff were always warm and friendly, responsive to patient questions and concerns, and proactive at problem-solving any issues brought to their attention. Now, however, since they've become Stay Well Family Medicine, their support staff leaves an immense amount of quality customer service to be desired. Case in point: I logged into our patient portal through Charm yesterday to double check my children's appointment times for their well-child checks, and noticed that my daughter's name was spelled incorrectly, and it was not reflecting that she's been seen since 2019. So I called, which happened to be after hours, and left a voicemail with my concerns, asking about the issue that I noticed. I received a call back today from their front desk lady, I don't recall her name. But by the sound of her voice, she's the regular receptionist for them. She let me know that on her side she can see that my daughter has an appointment and wasn't sure why I can't see it on my side and proceeded to tell me that I need to call Charm to ask them why. I respectfully voiced my concern about asking the patient to call on an issue that has to do with their tech since I've worked at a health clinic before it is never the patient's responsibility to call tech-support to ask about a tech issue, that it is the clinic's responsibility to do (please bare in mind, I was truly kind, not just a perspective thing: calm voice, kind words, didn't raise my tone. Since I've been on the other side, I get communication with a disgruntled patient/parent can be challenging, so I was as gentle as I could be with my concerns). I acknowledged to her that I understand it's not her fault but I would request that they look into it please and let me know what's going on - if there was some kind of an issue with the records not being uploaded into my daughters chart. I voiced concern about not seeing her records and that s been an issue in the past too. I didn't even get the chance to ask her about the spelling of the name before the receptionist cut me off saying it wasn't their job to do it and passed me off to a doctor because she got so frustrated with the conversation with me. I then spoke to Dr. blow who looked into it - turns out it was the spelling of my daughter's name. Dr Blow sent me a new link to get the problem fixed, which was thankfully an easy resolution. I thanked her and said I appreciate that she helped me problem solve through it. and also attempted to acknowledge again that I understood it wasn't her receptionist's fault this happened, however I don't feel that it was my responsibility to have to call Charm to fix it. Dr Blow then proceeded to snap at me that "not everybody has the same tech talents as other people and so it doesn't fall to them to problem solve tech-support, that's the patient's responsibility" and then she wouldn't even let me talk after that and said "well, we'll see you next Tuesday. Thanks so much for calling. Have a great day, bye." I was dumbfounded. Unfortunately even though we love the doctor that we normally see, Dr. Sambrano, and have been seeing her for several years now, based on this experience, which has been horrible, it seems like we're going to end up having to find a different naturopathic clinic to go to. If they can fix their customer service Issues this would be a great clinic to be seen at. Sadly, with the current way they're treating patients, I can't recommend it any longer to family and friends.

A doctor without any knowledge of the benefits of plants for healing is like a carpenter who only…read morehas a hammer. Every once in a while there is a nail and the hammer will work perfectly but for everything else a hammer will not work so well no matter how hard they swing it. This was the first time I have been to a doctor in which I felt like they actually knew what they were talking about. Having a full tool belt makes quit a difference.

To busy to see there patients. 2 months to see a doctor even on follow up. They like using vertural…read moreappointments then one on one. And only have 2 PhD to help you. All the others have left.

Normal dr office but full of old docs who will retire after one year but they won't tell you that…read more They'll take your money and run. Dr bacon was the worst. Scammer, he tried to me me on different more expensive meds and almost ruined my life. Then just retired. This showcases the poor quality office that is Mill Creek Family Practice. I presented with my primary concern being losing my doctor again. They're liars.

Seriously the kindest doctors I've ever met! This is family business at its finest. They are a…read morewonderful husband and wife team who have taken excellent care of my fiance and his family for many years, and in recent years, myself as well. The office environment is warm and welcoming. I love coming here and seeing the two very sweet allergy-free dogs that romp around the office. I have always been the stubborn young adult who has firmly held the belief that I don't need insurance. I don't have any chronic medical issues, but as you might expect, things happen! Luckily for me, Guardian Family Care doesn't actually take insurance, but instead has a very, very, affordable monthly plan which includes visits anytime I need them. There is no messy insurance paperwork/deductible/co-pay/etc, and if they have the medication or shot you need in house, they'll take care of you on the spot! * Vaccinations for my trip to India? Check! * Immediate treatment and medication for a terrible allergic reaction to a spider bite in my cheek? Check! * Getting me in for blood tests when I was passing out almost daily and teaching me about my blood sugar issues? Done! (and now my blood sugar seems to have leveled out pretty well) * Free tetanus shot at the same time my fiance had an appointment just because I was overdue for one? Absolutely! Simply put, the doctors Morgan (Dr. Robert and Dr. Nancy) have definitely saved my bacon on numerous occasions, for which I am very grateful. They give you their time, attention, and honest to goodness care. I would definitely recommend them to anyone who doesn't have insurance but needs the occasional check in. Even if you do have insurance, give them a try!

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