Twice they have helped me out when I was alone and had no idea what to do! Staff is very helpful…read moreeven 10 minutes from closing' They work long hours and are very helpful!! Come to your car to help diagnose! The extended hours are a blessing! I have gone to the store in South Haven and get the same good service!! Staff is well trained!

this is a WONDERFUL place to go,you can expect AWESOME SERVICE!! I am a 76 year old widow who…read morealways needs help with car problems.i have been to different places in kalamazoo,but I have to say,this was my first time going to O'reilly's.the service i got there was absolutely AWESOME!!!!! I was taken well care of by the Kindest gentleman.he was SO THOROUGH!!!! I WILL NEVER GO ANY PLACE ELSE!!!! O'Reilly is the BEST!!!!!!!!!!!!

Very rude to customers seemed combative, do not press 2 when you call here. I just wanted to see…read moreif they had an ECM for my Dodge 1500, and had no help to offer me.

I have always received great service from the salesmen at Weller. Almost every time I need a part…read morefor my car I can get it here for over 50% less than a new part would be. If they don't have it, they will look for it. They have helped me many times and I appreciate their service!

We came to Grab a quart of 5W 30 oil…read more The check engine oil came on during our drive towards Kzoo. Was able to track down the quart, it's all along the back wall here. $12.71 for a quart of Mobil 5W30 oil.

We've been here many times, so much so that we call this "our" auto parts store. I appreciate the…read morehelp given, suggestions, and ways to solve problems. It seems that everyone that works here has an enormous knowledge base, and a willingness to share it. Today, my low brake fluid light came on, and I headed there immediately, because who wants their brakes to have a problem? (Short answer: NO ONE.) Scott was extremely helpful, discovering what I needed exactly, and then coming out to help me fix the problem. Turns out, he was a mechanic, and now helps people MORE often, with this job. Kudos, Scott - thank you for the help!

I went in there not knowing my serpentine belt had deteriorated right off, and the employee sold me…read morea belt and popped it right on for me. All together I was there less than a 1/2 hr. They will always have my business with customer appreciation like that! Thank you again!! ~Elisa

My car would not start right outside of the shop. Don't know much about cars so I figured I would…read morestop in and ask some questions. The gentleman was extremely rude and was not trying to help at all. Horrible experience, will never go in there again.

Needed my brakes repaired quickly, and they were able to get it done same-day, and for a fair…read moreprice. Very good communication, easy to get a hold of, and quality service.

I needed brakes. When I called, they said I could bring my car in and they would look at it, give…read moreme a quote before completing the work, and have it done within 2 days. Every interaction I had was so genuine and caring, the work was quick, communication was easy, and everything was completed as promised. We will definitely be back!

Bought muffler unit maybe 217 months ago, they have no system to track the warantee unless you save…read morethe receipt forever, lol. Never returning, what a waste of time and money, the muffler cracked on the largest weld. I guess Auto Value expects us to buy a muffler from them every year. Oreily, Lifetime warantee on welds.... Guess where i shopped. Thanks for being so helpful that you lost about 3k a year over 1 part. I will shop for our 3 cars at oreily now. Im sure products are fine there, but their mufflers are crappy.

Had my 2017 Buick detailed, looks like a brand new car. I take it in each year to have the outside…read morerefinished in the fall and the car always looks good on the outside. But it was getting really dirty on the inside. I have a dog that likes to have treats on the leather passenger seat and smudge up the windows. My friend road in the car on Monday and couldn't believe it's 7 years old. She said it looks like a brand new car.

I called Great Lakes Chemical to have my new HondaCRV undercoating, paint sealed and the interior…read moreprotection done. I worked with Chris H. Chris was extremely helpful and saved us money. I would highly recommend Great Lakes and Chris, thanks again.

Family owned business. They are the best. They won't tell you to do more work than actually needs…read moreto be done and if they're not the best for the job, they will tell you to go elsewhere-for instance, if it's a dealer issue.

In the nearly 3 years that have elapsed since I wrote my original review I neither seen nor…read moreexperienced a single thing that would lead me now to question my '16 thoughts about this auto service. I regret I can't give them six or seven stars. I regret we didn't stumble on Furr's earlier (because in our youth we did run into a couple of other car repair businesses in town that took advantage of our inexperience and naivete). But I don't regret the entirely selfish hope that the owner - who is getting on in years - lives and works 'til he is 150 so we don't ever have to look for a new repair shop.

Everything is great about this store on Stadium Dr in Kalamazoo, a huge selection of every type and…read moresize of batteries, along with products that use their batteries! (Except a car that is, LOL!) Now add helpful and very nice employees, that will show what you are looking for, or a similar one that you can state it is the one or isn't the one you weee looking for! Then they will confirm they have it or do not? What more could you ask for in a store that sells batteries of every type for whatever you will be using them for! A huge shout out to Interstate Batteries at this location!!! Thank you so much Interstate, and now that we live 12 miles away from here, we still do not hesitate to drive here, unless we need a AA or AAA battery we can purchase anywhere from almost any store that sells these, the special ones we do not know even where to look for let alone find one, this is our store to come to although it is 25 minutes from our home in Vicksburg Mi?

Hybrid battery is in the trunk, clips, carpeting, lots of goofing around just to get to it. JW and…read morecrew did not hesitate to tackle this replacement. In and out in 15 minutes! I'll be back.

My family has been getting all 5 of our cars serviced here for probably a decade at this point &…read morehave never had an issue. At some points it seems like we always have a car there getting something fixed, but they have always been loyal & give us the best deal possible. Extremely friendly and knowledgeable staff too. I had gotten into an accident and messed up my car pretty good, so I had taken it to a place to get a quote and the guy recommended I scrap the car or I would have to pay a boat load of money to fix it. Luckily, we took it to Pep Boys and they fixed it up for a fraction of the price and I continued to drive that car for years after. I will add some pictures below. Highly recommend this place. I have no idea where all the bad reviews are coming from.

Google review summary Reviews…read moreAll oil39 discount17 manager14 desk13 +6 Sort by Most relevant Newest Highest Lowest Lera Lowrie Local Guide·18 reviews Absolutely do not buy tires from Pep Boys. We have used and recommend Pep Boys for years. Have always purchased our tires for all of our 5 vehicles from them. Went so far as to recommend all our friends do the Black Friday tire deals they ... More Geoff DeLaune 1 review 2 months ago Great service. Had my brakes and tie rod replaced. They have online scheduling which was great. Ryan asked if I could bring it in earlier to start diagnosing it! Great, honest work. They texted me as soon as I ... More 1 Pep Boys (Owner) 2 months ago We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon! yuhboi d 7 reviews·2 photos 5 months ago Would leave a 0 star. Dropped it off because it wouldn't start. A few days pass and I call to check up on my truck. They told me it sat in the parking lot and that I need to take it to a transmission specialist because it wouldn't move. I ... More Photo 1 in review by yuhboi d Pep Boys (Owner) 5 months ago Thank you for taking the time to post a review. We're sorry to hear about your experience and if you're willing, we'd like to work with you to make it right. Email us directly at pepsocial@pepboys.com Kara B Local Guide·8 reviews 3 weeks ago New Had a 10:30 a.m. appt. They called me at 11:00 and told me what was wrong. Asked at noon how much longer it was going to be. Was told he was "working on it now". It's now 1:20 and no one has touched the car and no one anywhere to be ... More Pep Boys (Owner) 4 weeks ago We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing google, so we can investigate further. Thank you. Book online Lera Lowrie Local Guide·18 reviews 4 minutes ago New Absolutely do not buy tires from Pep Boys. We have used and recommend Pep Boys for years. Have always purchased our tires for all of our 5 vehicles from them. Went so far as to recommend all our friends do the Black Friday tire deals they have. They totally ripped us off. We ordered 4 tires and installment. Paid for everything and sent my 16 year old son over to have them put on. He sat around 3 hours, was told they were done and he left. They never put the new tires on. When we went back to let them know the new tires weren't installed and they had done nothing, they denied it and accused us of trying to steal new tires. One of their mechanics even acknowledged to us that they had not put on the tires and that it was in the system as not received upon. We will never return, we have shared this with everyone we know and will post wherever we can. Ryan, the manager, absolutely knows we did not receive upon our order. He was condescending and rude. Belle Tire was able to fill the order that they wouldn't and at a better price. Will always go to Belle for our 5 vehicles