In follow up to my review, Fabio came through to address the drainage issue, installing a channel drain to replace the existing one. While I was only asking for the driveway drainage issue to be addressed, his crew fixed several other items over a two day period (damaged stucco, drainage pit for mini split unit to name a few). While the new drainage looks promising, I won't really be able to adequately review until the rains start. However, at this point I am very happy with the outcome. Taynara Melo, project manager on my project, and her crew, no longer work for Martin Pavers. Taynara and her husband Fernando Moreira have started their own company based in Concord. Anyone reading this review and looking at/deciding on a potential paver company for a project should be very careful of Elite Pavers. Had my initial interactions with Martin Pavers been only with Taynara, I would not have moved forward with this project. Her lack of knowledge, experience and general poor work ethic would have had me looking elsewhere. However, I have no further issues with Fabio and Martin Pavers. read more

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Go for other contractors! Hope you won't experience my pain I'd got a nice quote with them 4 years ago. There are lots lots of problems with the works they did. The drainage was not working, I had to call them back to redo for 3 times (while it's really hard to get them back). The retaining wall was built totally wrong ! Even I as someone knows nothing about paver noticed they just put the bricks together and did not do anything at the back, I questioned while they were doing it that there should be drainage and on the back there should be some treatment, but Luis said that was the way they build. After 1st raining season, the water, mud came all from the retaining wall and they look really terrible, the mud and water stayed on my backyard pavers since the spot drainage can not catch them! I'm working with other contracts this year to fix the retain wall Martin Pavers did, and surprised to see it (Martin Paver) is still in the market !! I feel the urge to share my experience for this vendor. Feel free to contact me for more details and photos. read more

Martin Pavers - Masonry/Concrete Near Me - San Rafael, California

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Bad experience with Fabio at Martin Pavers. He did not get the permits for the drywell and our project failed inspection. He promised us he would do the alterations that the city requested. He never returned our calls nor responded to our letters. Do not use him. He cost us an additional 8K by the time we had to hire someone to dig a giant hole in our front yard, fill it with rocks and special fabric. The materials and labor was 8K. Do not use this guy. He is a scammer. I have filed a complaint. Save yourself the headache. Go with System Pavers! read more

I would absolutely never recommend Martin Pavers to anyone. We hired them for paver installation for a large driveway. That also involved installing 3 dry wells for water drainage. When finished, I pointed out a small area that they did not install the pavers since they ran out of the pavers. They promised they will get the remaining 12-15 pavers and finish that area. Trusting them I made the whole payment. Since then I kept calling them to complete the job but they have never answered my calls. In addition we have huge drainage issues. All the dry wells did not work as planned and the drive way is flooded with water. More than a year has gone by with repeated calls to Fabio and no response. This is the service we got for close to $65K job. Very poor workmanship and service. Very frustrating. Job not finished with lots of drainage issues. read more

Martin Pavers - Masonry/Concrete Near Me - San Rafael, California

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I would absolutely not recommend Martin Pavers for artificial turf installation or paver installation. I have filed two separate complaints with the CSLB regarding the poor workmanship and failure to honor the contractor's 20 Year warranty. My turf has multiple sections from different lots and way laid in different directions. As a result, my turf looks like a patchwork of several pieces and colors. After multiple failed attempts to contact the owners, they were unwilling to resolve the issue. The company has no experience with proper drainage or how to slope a walkway or driveway correctly to discharge water toward the street. You cannot just direct all the water "into the plants" because the soil.can only absorb so much moisture. You need experience with drainage and Fabio and the Martin Pavers team do not have it nor do they stand by their "warranty". read more

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Luis and his staff did a really good job installing pavers in our backyard. Very professional and efficient! They were able complete our smaller sized backyard within 3 days! We are so happy with the finished project and would definitely recommend them to anyone who wants to get pavers. We chose Belgard, Catalina Grana in Riviera. read more

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Fabio and team did a wonderful job in my backyard. Best of all - I noticed something that I wanted them to change after I already paid in full, and they came back and did it. Great quality and great integrity, and very reasonable pricing! read more

Martin Pavers - Masonry/Concrete Near Me - San Rafael, California

Utterly poor customer service. They don't finish what was started. Been calling and the person answering always has a reason "person was on vacation" "person was sick" "person will be back in 3 weeks". Learn from my experience. I hope the owner looks at this feedback as constructive feedback to help improve his business. Customers should not keep chasing you around on multiple occasions. Update: please note, I have much better things to do than just writing a fake review. Each time I called I was promised promptness and that "some other" employee responded to me. You can deny all you want or learn from customer feedback and improve your business. The way you are responding shows how open you are to constructive criticism. I hope this helps your business and how promptly you respond to customers. Please don't berate your customers by automatically labeling their constructive feedback as "fake reviews". You guys are better than that (I hope). Good luck! Update (4/8/19): instead of trying to falsely justify yourself or accuse me of posting feedback to the wrong company (don't do that to your customers). You asked for contract number. I don't have one because you and your team never showed up/ followed up (that's the whole point of this review) so I'm surprised you didn't pick up on that. Do I want to share personal address details at this point with you? Take a guess. You have their similar feedback from customers about no shows. Do yourself a favor and strive for excellent customer satisfaction so you wouldn't have to worry about. This feedback thread. Anyway...folks out there, if you want someone reliable, I did NOT have that experience. When people do good work I give them good reviews. When they do bad work, I give them honest constructive feedback. You can tell by how they are not even acknowledging feedback. Simple signs to watch out for. Is it worth taking the risk and dealing with all the headaches? NO! read more

We recently had our driveway redone with pavers. From start to finish, the process was well planned and executed in timely manner. Fabio is very knowledgable and personable to work with. He and his team was hard working, courteous and efficient in getting job done. All work was done according to our specifications and we are very happy with the work. The driveway looks beautiful and is a good value. read more

Martin Pavers - Masonry/Concrete Near Me - San Rafael, California

Martin Pavers did an excellent job to my 950 square feet driveway and side porch that was in very poor condition. The pavers changed the entire look of my home!! I highly reccommend Martin Pavers. I referred them to friends that are just as Pleased! read more

We searched around for some good paver contractors to put a patio in our backyard. When Luis came to give us an estimate, I really liked his demeanor, personality, and insight into the patio process. He had some great ideas that we hadn't thought of! His estimate was spot on, and they actually finished two days ahead of schedule! We love our new back yard and can't wait to entertain our friends and family over the summer! read more

Martin Pavers - The patio in the back yard! Beautiful. - Masonry/Concrete Near Me - San Rafael, California

I cannot recommend a company that cannot even schedule an estimate properly. After setting up an appointment in advance, I took time from work to meet them only to find out that, allegedly, they have a problem with Google Calendar. read more

I rarely write a review but felt compelled to share. What an outstanding business this is. They had the lowest price from 3 bids we got without any negotiation. Luis is an honest guy and will go above and beyond to make customer happy. The crew was highly experienced and did an amazing job. Nice, polite people. We are very happy with the product and especially with the service. The job was done fast and without any issues. Our front yard looks absolutely beautiful. I highly recommend Martin Pavers!! You won't be disappointed!! read more

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Hired a local company that was recommended by Site 1 Landscaping supply in San Rafael for a medium backyard paver job at our house in Marinwood. They started out ok, but it became apparent they were getting lost with drain angles, paver alignment, edging, etc. turns out there is a LOT to consider when laying pavers. Had to pay them for partial work and look for another contractor. No one wanted to come in and fix someone else's work, but Fabio from Martin Pavers came by to take a look. They ended up redoing the crappy work of the other contractor and we had them do a walkway as well. It came out absolutely fantastic, to say their work was great is an understatement! Yes, I would wholeheartedly recommend Martin Pavers (and I never write reviews) Paul C. read more

We hired Luis from Martin Pavers to do our driveway... everything about the job was timely and professional. We are located in the South Bay Los Gatos area .. we were shown previous work as well which really helps when visualizing a job..highly recommend.. thanks for a great job.. read more

Martin Pavers did a beautiful job installing our pavers. Price was competitive. Luis & his Demo team was swift, efficient and well organized. His Install Team was as well, lead by Jose who did the layout. We had them also install a three hole Putting Green. using my sketch, again Jose did a fantastic job installing it. Luis is a well involved Project Manager making sure we were happy with the entire process. read more

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My final action to protect myself by writing my last review of their indefensible behavior and very unpleasant interaction, I was refunded. But the fact remains that they tried to take advantage of an innocent and unsuspecting FEMALE customer. Not a very good practice for a business owner if he cares about his own reputation. read more

Matin Pavers did a great job on my driveway. It was widen and we now can park two cars side by side. I am happy with their pricing and definitely their work. Would and have recommend to family and friends. read more

We called martin pavers to do our project ,they did nice a nice job for us And the quality of the work is amazing , I recommend ,Martin pavers read more

My sister referred these guys after I saw the work they did for her. They did a great job on my backyard patio and side yard. The price was fantastic, about the same as concrete, but way nicer looking. The finished product was better than I expected, which was awesome. I would recommend them to anyone interested in pavers. In fact, I plan on having them do my driveway very soon. I was so impressed with the work that I gave them a nice tip at the end. read more

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Great company. I strongly recommend, especially Luis. He get back to me right after contacted the company, then came for quotation next day. We had many detailed requests. He listened us, agree, or gave us better idea and explained why. Price was very competitive too. It was 3rd company we met for the quote and we felt very comfortable and trust Luis, so made the decision on the day he gave us quote. A couple of days later he came with detailed contract included all requests we asked! He and his team showed up on time always, quick and very neat installation they did. We found two small problems (not their fault). When we contacted, Luis or installer came right away and fix the problem and explained to us the reason. We are very very happy with Martin Pavers, Luis and the team. read more

Luis and his team redid my driveway and replaced cracked concrete with pavers. It turned out very well, the project took total of 2 weeks. Their prices was reasonable and I would recommend their services. read more

Luis lead our job for a paved driveway and walkway. he was extremely helpful with ideas and was very patient with my questions. The crew was awesome. Coming home one day I noticed there was something a little off on the design of the steps the foreman saw the error and redid all the steps so that they would match to my liking, amazing customer service! read more

I just read Renato's response. Didn't realize he sent a response. He made the patio bigger than I wanted and was $5,000 off his estimate! Not even close!!! Drainage was written on the contract so he didn't give me anything. The patio flooded on the FIRST rainstorm because they didn't put ANY drains in the patio. They ripped up most of the patio and put drainage in and it still floods! I had to spend thousands to get it fixed. I could go on but I won't. His biz partner is rough and threatening. Renato is a nice guy but I had way too many issues. As for my reviews, I give good ones and bad ones...do your job right and you get a good one. read more

The Martin Pavers team completely transformed our dysfunctional backyard into a welcoming, comfortable space for our family. Despite their name, they don't only do pavers! They successfully executed our plans for new fences, a beautiful ipe deck, pavers, artificial turf, and spa installation. As expected with any construction project, we ran into a few hiccups that required some small alterations to our original design, but Fabio and his team accommodated these changes without complaint and offered helpful suggestions based on their numerous years of experience. We look forward to working with Martin Pavers again when we are ready to update our front yard! read more

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Luis and team receives a 5 Star! Martin pavers team are awesome to work with. Luis and Cledi are professional, pleasant and take time to help us select our project on the pavers and landscaping. We are very happy with our extended driveway and front lawn. I strongly recommend Martin Pavers for your projects. Job well done! read more

Absolutely love the extension you did to our driveway. Adding the 2nd location for drainage where our driveway meets our front lawn is a huge improvement. Our front walkway no longer floods. Thank you!! Very happy!! read more

We hired Martin Pavers on the recommendation of a friend and are very happy with the results. They removed dirt from our driveway and back yard, leveled it and installed the pavers in a timely, professional manner. My husband is in a wheelchair presently and their workers made special accommodations so we could enter and exit the work project area. They were so kind and patient with our needs! Luis, the project manager, was onsite constantly and worked with all our requirements. He listened and always found a way! We have gotten so many compliments on our pavers! I recommend them highly. read more

Martin Pavers - Masonry/Concrete Near Me - San Rafael, California

Martin Pavers did a complete update to our 40+ year-old aggregate​ patio​, following the same footprint​ as the original. The original was too low for the house, so Martin Pavers raised it about 6", adding beautiful curved steps around the outer edge. Luis and his crew did an amazing job. They arrived every day, on-time, and worked full days to complete the project in 3 weeks. I obtained 4 estimates for this project​ and Martin Pavers' estimate was very reasonable for the amount of work and attention to detail. Luis was very responsive to my calls, emails, and text, and very patient with my questions. I asked for a few minor tweaks and Luis went out of his way to make sure I was happy with the end result. I would definitely use them again. read more

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I couldn't be happier. Luis the project manager was professional and thorough from start to finish. He and his crew listened to my concerns and did a fabulous job on my driveway using different sized pavers and adding a beautiful set of stairs creating an inviting entry to my home. I'm not easy when it comes to workmanship but the workmanship was spot on, job completed in a timely manner and the price was very reasonable. Hope to get my front yard paved soon! Gina Silvestri read more

We hired Martin Pavers for one of our rental properties. Leo was on time and explained the process in detail, he was not the cheapest but not the most expensive, his bid was fair and reasonable. We are happy customers. read more

Martin Pavers just completed my back yard pavings and it looks very nice :). Luis is very helpful and professional guy and managed the project very well. He pointed out different practical and nice options. They started on time as per contract and finished on time. They cleaned the job site afterward and I am so impressed with their punctuality and quality of job. After a heavy rain I noticed couple of small areas of water piling up and reported to Luis. Right after rain they came and completely fixed the issues. This is reliable company and based on my experience I highly recommend them. Thank you Luis and crew! read more

Martin Pavers replaced our old concrete driveway with beautiful pavers. Their price was very competitive but their workmanship and professionalism outstanding. We could not be happier and will gratefully recommend them to all of our friends. read more

Fabio and his team did an excellent job extending and re-paving my 850 square foot patio. Fabio worked with me extensively in choosing the pavers, the design and the fine details. He was very responsive and patient during the planning phase, as I wasn't quite sure what exactly I wanted. In the end, I'm very satisfied with the product we chose, the work done by Fabio's team and the professionalism throughout the entire process. I would highly recommend Martin Pavers for any job and plan use them again in the future. read more

I hired Martin Pavers to install a sump pump with the channel drain in our driveway, and to reset pavers in our backyard. Luis Ferreira came to give me an estimate, and all work was done within two weeks. Everything came out beautifully, and Luis with his crew were very professional and listened to all our wishes and comments. I highly recommend Martin Pavers for your patio and backyard paving jobs. read more