I am an airline pilot and have been going to Martin Diagnostic Clinic for years. The first visit was very thorough as expected as I was new. Subsequent visits were always efficient and professional. The office at the Conroe airport is even better. I can go right to flying my airplane afterwards. No complaints here. read more

Great doctor and awesome staff! Very helpful and caring. I recommend this office to everyone I know.

Got my FAA medical here, the physician was fine and quick, but the receptionist is absolutely HORRIBLE. Rude, nasty, and shockingly unprofessional. As a nurse, I've dealt with a lot of medical staff, and I have never experienced someone so dismissive and disrespectful. She scoffed at me, constantly interrupted me, and flat out told me everything was my fault when I calmly tried to explain the situation. It was like talking to a brick wall with an attitude. This person has no business working with patients. If you value being treated with even the slightest amount of respect, go literally anywhere else. After this experience I went to read some other reviews and lots of people saying the same thing. Unbelievable she hasn't been fired. Do better. read more

This office staff is terrible. Good luck getting a refill or prescription from them or getting the correct one. Gave me the wrong meds that could have killed me. Dr Butch didn't know how to help me so he gave me a glucose monitor cuz my glucose levels were high cuz I didn't fast. Of course the levels would be high and he knew it. I just ate! This office is losing patients because of their staff. These doctors need to wake up and see what is happening in this office. I would never recommend this office that causes stress and anxiety when they should be helping us, not hurting us read more

To all beginning pilots, commercial pilot and pilots going back into flying; Pilots of Organizations and Groups... If you are try to get your medical certificate this is NOT the doctor you want to visit. You may want to think twice, go to another city, but not here. I talked to Earl Martin D.O. in detail about my medical certificate before I paid to see him - just to make sure I was on the right track. Dr. Martin, agreed he said, "I understand your circumstance, call my office to set up an appointment." So, I did. Filled out all needed paperwork, scheduled an appointment, and paid all the fees his office required before I went back into the office... about two weeks went by, I called the office to get a follow up, and receptionist kept telling me to leave a message - I did. Dr. Martin never returned my call after several calls, nor did he follow up with me... about a week or so later he had his receptionist speak for him. I quote "YOUR PROCESS IS GOING TO TAKE TOO MUCH OF MY TIME". He has not offer an apology to this day. Now, I have to start the entire process all over. I feel my time is not important, but a lot of money was spent... read more

I have been seeing the elder Dr. Martin for years for FAA physicals. Today I saw the younger (Dr. Earl E. Martin) for my FAA physical, and was blown away by the experience. He was so very friendly, he listened intently to my concerns and spoke with me for far longer than any other physician I have ever seen. He is an active pilot and so knows about the concerns of both pilots and the FAA. I very highly recommend the Martin Diagnostic Clinic. read more

I've been going to Martin Diagnostics since the mid 90's. The father ran a tight ship. I've heard nothing but bad things from fellow pilots over the years since Marin Sr. retired. I went for my FAA medical a while back. I completed the forms on MedEx and took them to my appointment as instructed. 1. No one in the office wanted to look at the papers. 2. They took my BP at 170's and switched arms for 150's. My personal logs show 120's to 130's. 3. They cannot read a balance scale. They were off by 40 lbs. 4. They gave me the wrong class certificate. 5. They told me it was my fault for not reviewing their work. 6. They filed the wrong weight and class with the FAA. 7. Now I'm struggling with the FAA to get my medical corrected. My medical was pulled. No flying for me. Yeah...I won't be going back. read more

We used this to get my moms inhaler completely unprofessional we we showed up 20 minutes late trying to find the place walk in nobody was in there at all and the lady gave my mom whos 65 an attitude for trying to get her an inhaler to breathe and just dismissed her so i walked in there and explained we couldnt find the place and she said okay ill go talk to the doctor comes back and said the doctor said he could work her in i said okay thats fine do you know about the time limit she said no this was at 2 i said a few hours a few minutes 5 or 6 o clock she said it could be up to that long so i talked to my mom and she was explaining that she cant breathe i came back in and told the lady is there anyway my mom could just be in and out real quick the lady got an attitude and said no sir we have other patients slammed her hands down and said youre more than welcome to go to an urgent care and i said im gonna be waiting right here guess she didnt hear me because she said excuse me at the top of her lungs but anyways we waited for another 45 minutes and not a single car pulled in we waited for nothing and i dont think she even talked to the doctor and the other employees were in the back just laughing and sitting around ridiculous service read more

I have filed a complaint with my insurance company regarding this doctor. The staff is rude, will curse you out and hang up on you. This is after the doctor orders a ton of blood work, forgets to check for what he is supposed to be checking for and they refer you to a specialist so that they dont have to deal with you further because they have gotten their money. Claudia at the front desk refused to pass on messages to have nurses return phone calls, when informed that I was going to file a complaint and that I am giving their office one last chance to give me my test results she laughed and hung up. This office is CROOKED. I completely believe they are involved in defrauding the insurance company and their patients. read more

I have been going to Martin Diagnostics for several years, and I no longer can deal with the admin. I have never been treated so bad by the front desk staff. They're super unprofessional and always have attitude when trying to schedule. When trying to get refills you better check it twice because it's always late or wrong prescription sent in to pharmacy and they will not take accountability. You may be without a prescription for a couple days, it's a shame because if Dr. Martin and his son Junior knew the kind of people he had working for them, they would be very disappointed. The Office Manager is extremely disrespectful as well and you will get no where with them. I would definitely be careful considering Martin Diagnostics as your primary. Great doctors but the staff make it unbearable. read more

We started using this office after moving here in June. We both saw the younger Martin and he was thorough and nice. On December 18 I walked into their office because the I couldn't get them to answer their phone. I told the receptionist that I was having back pain and my blood pressure was elevated. She said they couldn't fit me in and gave me no recommendations on what I should do. I thought about going to the emergency room but decided I could possibly wait one more day. I called back and scheduled an appointment. (I don't go to the Dr for just anything). I was set up with the older Dr Martin. He spent les than a minute with me and told me I had pulled a muscle and prescribed muscle relaxers. The pain got so bad on Friday night I was up crying. I tried to call on Saturday and left a message for the Dr on call but I didn't get a call back. I went to an urgent care and was immediately diagnosed with Shingles. I called Martin Diagnostics this past week to complain about the lack of attention and was told the office manager would call me back. I still waiting. read more

A patient of record and being sick for a week or more, called to get an appointment with Dr. Martin. He wasn't available so the visit was with the Nurse Practitioner. Diagnosis was a bad cold and blood was drawn to send to a lab. Nearly 2 weeks later, Dr. Martin's office called about the lab results but didn't leave a message when the call was missed. Seeing a missed call, called back and was told to come back to the office to be seen again. During the follow up visit, Dr. Martin prescribed medication - one that wasn't on the formulary. However, the prescription was written "substitution allowed" so the pharmacy notified Dr. Martin's office to follow up about which medication to substitute. The office dropped the ball by not following through. It took 2 days of waiting and numerous phone calls to Dr. Martin's office to get another prescription sent to the pharmacy. There have been 2 other appointments with Dr. Martin and/or his medical staff. All 4 visits have included lab work resulting in thousands of dollars billed to the insurance company and patient portions totaling nearly $1,100.00. Taking specimens that result in expensive lab work seems to be their specialty. Add to that a less-than-friendly front desk staff that can't answer questions without putting a patient on hold multiple times while they ask someone else and the result is an overall experience that destroys confidence rather than build it. Moving on to find a new doctor. read more

I have gone to Dr. Martin (both dad and son) for ten years. Yes, sometimes the wait is long because they take their time with their patients. I have never seen them in a hurry to get rid of me. Above all, they likely saved my life with their care. The staff has always treated me well. read more

I'm from the DFW area and while in Tomball I needed a place to take my daughter for a screening. This Clinic is VERY Clean and the staff is VERY nice and fast which is a plus!!!! I was most impressed by how Dr. Martin (the young one :-) was able to connect with us, provide explanations and address all of our issues. No rushing on to the next patient... he made sure we received excellent care. I wish they had a location in Dallas. # AwesomeService read more

I've come to Martin Diagnostic Clinic for about 10 years first going to the Dad and then the son and Patty the PA. Very clean facility and nice staff, Dr. Butch and Patty explain all issues extensively and are a joy to be around. Unfortunately, the wait is bad. Even if I am going in just for a refill or checkup I'm there for over an hour guaranteed. The front office staff gets you in the room very quickly but once you're in the room you wait for the doctor to come in for at least 40 minutes. I try to make my appointments at opening time 8am so they don't have time to fill up all of the rooms with people waiting but even still you should prepare for an hour appointment minimum. Great place but really wish they wouldn't make appointments only 15 minutes apart because they don't give doctors chance stay on schedule. read more

Never follows up when there is a call or fax from the pharmacy. Once couldn't even answer the phone in the middle of the day because they were having a company meeting, according to an answering service. Moved over to Dr. Whiteley. Totally different atmosphere. Like you would expect from a "family" doctor. He even came in to "meet his newest patient". Including Dr. Whiteley's website to save you time. http://www.tomballfamilicare.com read more

I have been going to Dr. Martin's for over 15 years. All of my children also go there. I have been very disappointed with the staffs ability to help lately. You are told to make a appointment on almost every issue which cost money, and when asking to speak to the Dr or Nurse they never get back to you. It is very unfortunate that I will be changing Doctors after so many years. The Doctors and Nurse are very friendly, but the staff make you feel like you are bothering them and do not go the extra mile to help. Don't waist you time if you are looking for a doctor, you will not be pleased. read more

This practice referred us to a specialist. After receiving the paperwork we made the appointment and scheduled a wheelchair van to take us. The driver dropped us off and upon entering the facility found that the address provided by Dr Martins office was not current and the correct address was about 1/2 mile away, across FM 1960....too far to push the wheelchair patient. So here we are stranded, in a wheelchair with current temperature 87 and "feel like" at 111 and the van that dropped us off has departed. If Texas Plus accepted some other physician in Tomball we would be there. read more

Note to Women: Do not go to this practice if you are breastfeeding and looking for help with Postpartum Depression or Postpartum Anxiety. After I was given a prescription that was questionable with breastfeeding (they knew I was breastfeeding when I was given the prescription), I asked for them to change it within 5 minutes of leaving the clinic from my appointment, just enough time to Google the medication on my phone in the parking lot. They refused to change the prescription and then told me that I could not take the new prescription while breastfeeding. So the choices they gave me were to stick it out while trying to get more exercise, sleep, and etc (since this apparently "cures" PPD/PPA...um I think not) or to quit breastfeeding and get on medication. Ladies, there are medications out there that are compatible with breastfeeding and will help you with PPD/PPA. Dr Hale at Texas Tech University researches medications and breastmilk and has a great deal of information available to the doctors and to the public. http://www.infantrisk.com/content/about-us After finding their Infant Risk hotline, I was able to find a new doctor and provide them with the information from Dr. Hale's research and find a suitable medication that will help me with PPA and allow me to continue to breastfeed my child. NEVER let a doctor try to convince you to "stick it out" without meds or to stop breastfeeding to take meds for PPD/PPA. read more

I have been going to the Martin Clinic for over 15 years. Today I fired them. A shame really as the Doctors are extraordinary however they have the rudest staff of any businness I have ever dealt with. Dr. Butch....i love you man......your great...but you must invest in Customer service 101 classes for your staff. read more

I agree completely with how rude the staff is here. Dr Martin should deal with it before they lose their business. I like both Dr Martin and his son. read more

Wish I could give zero stars. This is a joke of an office, they don't know how to manage people's time, plan on waiting over an hour AFTER your appointment time to meet with the doctor. Never ever coming back to this useless place again. I'd rather make the drive into Houston! read more