I had a great experience, not sure why the low reviews, Joanne was super nice and professional and…read morethe girls up front were extremely nice and informative.

Very bad customer service. Impossible to get a human on the phone, calls go to voicemail and doctor…read morerefuses to share eye exam reports from previous year with patient's provider citing the patient hasn't returned for another exam. Ridiculous. We are referring patients to another eye doctor.

I've gone here twice, once for a replacement lens, and then back to buy a new pair of glasses…read more The owner went out of his way to get my replacement lens to me the next day so I'd have it before the long weekend. He couldn't guarantee it because it had to be sent out, but he came through. I was so pleased with the service that I returned this year when I decided it was time for new glasses. He was very patient with me and helped me select the right frames. I love them! They were ready quickly and the price was very reasonable as well. I like that there were no gimmicks and expensive add-ons like the chain stores, just a straightforward price. Small-business shopping at its best.

From the owner: lab on premises to fabricate same or next day.large selection of childrens eyewearread more

My ophthalmologist insisted I use Joel to fill my Rx for glasses. That was 3 generations of glasses…read moreago. So glad I met this master of lenses. Joel is caring and capable. He will keep working with you until your new glasses are perfect,

Excellent service. Very nice owner of business. This man is also a great photographer. I went there…read moretoday & he was closed. I'm being told by his neighbors that he has brain cancer.

Very friendly and informative staff that explain the procedures every step of the way. Even if that…read moresection of the Styertowne Shopping Plaza where Insight is located is a little dated, inside the office space is really nice and modern.

Not only have I been a patient at this office, but I just learned that my daughter was also a…read morepatient. While purchasing $800 glasses from an optometrist once and getting partial coverage from insurance is a necessary thing, it is not always a budget friendly option. Fortunately there are online options available to order with a prescription. I know that these offices are reluctant to share prescriptions due to the increasing use of these online options. But they are in fact OUR prescriptions. When my daughter called for the PD #, NOT an expired RX, they would only offer it for $25. That seems absurd since it is her medical history. And quite frankly none of their business what she will do with her OWN records. But to assert that it would be a liability for them to give that number to her is asinine. Their conversation escalated to unreasonable proportions because of the staff's incredibly condescending responses. We will not be doing business there again. Unfortunately they couldn't see the value of doing this courtesy.

I had an extremely negative experience with this optometrist office. When setting up my…read moreappointment, I was informed that my insurance did not cover a mandatory retinal photography exam and that it would cost $39.00. After speaking with my insurance and providing the billing code for the procedure, I was told it was indeed covered and given the exact billing instructions. When I called back to discuss this with a male employee, he became hostile and insulting, insisting that the procedure was not covered and stating, "I don't care what you think about the insurance," before hanging up on me. It seems they prefer to avoid submitting the test to the insurer and get paid directly. This is a total rip-off. Stay away from this office. They are only interested in ripping you off and taking your money, basically stealing. My insurance even warned me never to pay them out-of-pocket.

I have been coming to Dr.Craft for many years, I will never go anywhere else, you get superb…read moreservice and the best eye care you can ever wish for. Today 3/16/2021 I had my eye exam ,Dr.Craft invested in a high end machine that most optometrist don't have and he is able to take a picture of the back of your eye and he takes the time to explain to you how your eye works and what you are looking at. Will never go anywhere else! This is a hidden gem!!

they are the worst!!! i tried to call there and they hung up on me then when i tried to call back…read moreno one picks up the phone and i was trying to schedule an appointment while at work. poor customer service!!!!!

I've been here twice: 2017 & 2019 to get a new pair of glasses. Both times (drop-off and pick-up),…read morestaff were friendly, helpful, and professional. In the vision center there is never a wait. They have a good selection of frames ranging from around $10-$125+, including sunglasses. I highly recommend them! Watch out for the crowded parking lot, though!

As much as I liked the service here my biggest complaint is that I feel like they scammed me out of…read more$39. They told me I could either get my eyes dilated OR pay $39 to just do a scan instead. I opted to get my eyes dilated since I didn't want to pay extra and then afterwards they tell me due to my high prescription (I'm -7.00 in both eyes) I need to get the $39 retinal scan anyways. She told me due to my high prescription, it's best to have retinal pictures that you can take with you to your next doctor for continuity of care, and I never even got the pictures.

I made a VERY last minute appointment because I had a bump in my eye. The front desk staff squeezed…read moreme in even though they were full booked. Dr Aversa was kind and patient - turns out the bump was a deep stubborn stye. I had to come in for two follow up appointments and it was quick and efficient - both the waiting and the actual appointment. After this experience, I will definitely be coming for my regular eye checkups going forward, due to the great experience I had.

I got two pairs of glasses for $100. Nothing special. Reading and distance. Brought my prescription…read morein and bought the frames. No special coatings or anything. But they fit. They work. And it was a bargain. Staff was kind and friendly. Exam people fast and nice. Great place.

America's Best Contacts & Eyeglasses America's Best Contacts & Eyeglasses Don't worry about an…read moreappointment!! They'll tell you to buy glasses with the wrong prescription and then tell you, your Manager of the place asked me if I could take my new prescription glasses off when I needed to see near!! Great job!! When I emailed corporate, I got no response. THIS COMPANY SUCKS!!!

Back again today for my shots in the eye. Always pleasant and nice here. Even at 7 am.read more

Not understanding why they have a bench outside the offices on the other floors but this one they…read moredon't. It's so weird. Particularly when the office building opens earlier and you can come up and wait to get in the office itself.