I had an extremely negative experience with this optometrist office. When setting up my…read moreappointment, I was informed that my insurance did not cover a mandatory retinal photography exam and that it would cost $39.00. After speaking with my insurance and providing the billing code for the procedure, I was told it was indeed covered and given the exact billing instructions. When I called back to discuss this with a male employee, he became hostile and insulting, insisting that the procedure was not covered and stating, "I don't care what you think about the insurance," before hanging up on me. It seems they prefer to avoid submitting the test to the insurer and get paid directly. This is a total rip-off. Stay away from this office. They are only interested in ripping you off and taking your money, basically stealing. My insurance even warned me never to pay them out-of-pocket.

I have been coming to Dr.Craft for many years, I will never go anywhere else, you get superb…read moreservice and the best eye care you can ever wish for. Today 3/16/2021 I had my eye exam ,Dr.Craft invested in a high end machine that most optometrist don't have and he is able to take a picture of the back of your eye and he takes the time to explain to you how your eye works and what you are looking at. Will never go anywhere else! This is a hidden gem!!

I can't say enough about Dr. Craft . A true professional in the industry . I have been a patient…read morefor nearly 25 years. He remains current-updated test equipment and continually learning new technology in eye care. I trust my vision and my family in his hands

From the owner: At Elmwood Eyecare, we care about your vision. Whether you need a contact prescription, new glasses…read moreor medical eye treatment we can help you. We are able to prescribe both oral and topical medications. We never cut corners and always do our best for you and your vision. Dr. Arnold D. Craft is here to make sure our patients have a comfortable and rewarding experience in our office. Dr.Craft and his staff are committed to answering any questions you may have about our facility, insurances and services. Elmwood Eyecare has been serving the community for over 20 years. Dr.Craft and his staff have built a trusted reputation based on experience, expertise, and quality care.

I had a great experience, not sure why the low reviews, Joanne was super nice and professional and…read morethe girls up front were extremely nice and informative.

Very bad customer service. Impossible to get a human on the phone, calls go to voicemail and doctor…read morerefuses to share eye exam reports from previous year with patient's provider citing the patient hasn't returned for another exam. Ridiculous. We are referring patients to another eye doctor.

What can I say....I've gotten lenses here before and not a problem. I came here and asked for…read morepolarized lenses. They charged me $175. When I got them, they looked weird. When I got to my car..they were not polarized. I went back and told them. I had to wait for the rep that helped me. I told her the issue and she said the new ones will be in a week. I stopped in to get the new ones and they still were not right. She gave me a refund and also she wanted to make it right. So I went back in to see if they were in and were not. 2 more weeks went by and nothing. They finally said it's in. I went in only to find out they were sooo horrendous I was shocked. To top this off...a person that has been there for years could not see what I was talking about. I mean come on...at this point I wanted my glasses and leave and goto my original place. (OPTICAL ILLUSION) oh and on top of that they charged me $120!! In The picture below, top(optical illusion) bottom(eye to eye) look at the difference and it took 3 days!!!!! From ordering to installing!! Never again

Buyer Beware! Refuses to provide me with a ITEMIZED receipt that states I have a one year warranty…read moreand that I purchased Crizal Sapphire for my lenses. Claims it's on file but won't provide me a detailed receipt. Why not? This has always been my experience at competing optical stores. ASK FOR ITEMIZED RECEIPT AT TIME OF PURCHASE. Once you pay it's too late. Service - picked up glasses and they were handed to me with a card - I guess to read, but she moved onto to next customer (my husband) without asking me to read card, adjust frames, nothing. I guess once you pay for your glasses...customer service ends. Too many better places to go at this mall/location. Buyer Beware. Filing a complaint with the Better Business Bureau as well.

From beginning to end, my experience was great! Pleasant staff and Dr Aversa was funny and put me…read moreat ease. Clean office and efficient. Tons of glasses to choose from. They take my eye insurance, which is such a relief. Thorough eye exam and I feel confident in the care I received. There's no rushing you, either. If you have questions, need help, or need time to make a decision, there's no rush. Nothing but pleasant attitudes!

As much as I liked the service here my biggest complaint is that I feel like they scammed me out of…read more$39. They told me I could either get my eyes dilated OR pay $39 to just do a scan instead. I opted to get my eyes dilated since I didn't want to pay extra and then afterwards they tell me due to my high prescription (I'm -7.00 in both eyes) I need to get the $39 retinal scan anyways. She told me due to my high prescription, it's best to have retinal pictures that you can take with you to your next doctor for continuity of care, and I never even got the pictures.

Dr. DeGeorge is a very friendly, professional and knowledgeable optometrist. He's extremely easy to…read moretalk to and his office staff is also very knowledgeable, helpful and friendly. I have been going to him for many, many years and always have a great experience.

If you are looking for a smart eye dr with good fed side manor you have found your guy!!! I damaged…read moremy eye horribly and was very scared but after going in I felt a lot better about not losing my vision. He is a nice man and he truly cares!!!

I really don't like the fact that I have a first morning recurring appointment and since I need to…read morewait for my eyes to dilate understandably they take other patients who don't need to wait. But they routinely forget the ones who have been waiting. More than a few times I had to say hello. Remember me waiting here. Then amazingly I get right in. I waited an hour the last visit. This is unacceptable. They need to keep better track of slotting the first in line back in.

Not understanding why they have a bench outside the offices on the other floors but this one they…read moredon't. It's so weird. Particularly when the office building opens earlier and you can come up and wait to get in the office itself.

I have reviewed this practice before and I still have a rave review for them. The waiting room is…read morealways packed and yet they move through the appointments efficiently and pretty much on time. They have a large staff and are VERY well organized. Each person takes time to speak with you and listen. Dr. Wisotsky is very good. He explains things clearly. Answers all your questions and takes all the time you need. He is very skilled. Highly recommend him.

his office is reliable, honest, friendly and very professional. When I entered the office, all I…read moresaw were staff smiles. Meeting intern Dr. Saker was such a pleasure . She was professional yet friendly and personable. She explained everything that she did with detail. When she turned me over to Dr. Veliky, the examination was,again, professional and amicable. He's also very funny. I went because a previous doctor from another office told me I needed a certain procedure. Dr. Veliky explained that although the diagnosis was correct, it really was nothing that needed immediate surgery. His honesty was welcomed and refreshing. I will return to this office if needed.

Dr. Milov is great! She took the time to give me a through eye exam. The whole office is very…read moreprofessional and they have a great selection of frames if you need. Highly recommend

I have never in all the years I have gone to this office have I ever been so disappointed. I can…read moreunderstand that yes I am a diabetic and that my Blood glucose is not well controlled, but that does not give them the doctor the right to talk to a 48 year woman like a child. I'm truly sorry but can't recommend Dr.Lyudmila Milov.