I wish there were more than just 5 stars because I would definitely rate them with more! Todd & Enrique were meticulous with everything! They were extremely polite and took their time leveling, installing the handles. connecting the water line and getting protector sheets & tape off the fridge. Todd even showed me where all the filters were. They cleaned up all the little pieces of plastic and tape and even wiped down the fridge before they left. I would HIGHLY RECOMMEND THEM!!! read more

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I paid for a new refridgerator a few years ago. It needed repair shortly and I had to pay for it? I found the dent and scratches that they touched up So they sold me a scratch and dent item for the price of a new one. Never will I buy from those fraudulent people again. read more

I had previously rated them a 3my replacement unit arrived today we spent several days finding out when unit would arrive got a 5yrwarrenty from frederich i thank louis for his help he was great read more

They sold me a bad oven in 2017 and it failed in 2022. They attempted to repair it and were totally incapable of diagnosing the problem. They only deal in Whirlpool owned companies and the products are not reliable. Do not recommend them for any appliances for your kitchen. Nice people but their products are crap. In addition, I bought a whirlpool microwave that lost it's under light. They told me the only way to fix us was more expensive than a new microwave. So that's two for two in faulty appliances they sold me. Go to another store and another brand outside the Whirlpool conglomerate. read more

Wish we could give 10 stars, the two young gentleman delivered our washer on time were extremely professional and courteous. Words can not explain how smoothly the installation and removal of our old washer went. Our previous local non- box store could learn from this company. In addition the salesman who sold us the Speed Queen washer demonstrated the same professional attitude. Thank you Martin. read more

Unbelievably happy with our new KitchenAid dishwasher from Martins Appliance from Jim P's professional sales conversation (zero pressure!) through the quick and thorough installation by Kenyan and David. So quiet we do not know it is running. So much better than our builder grade unit. read more

Terrible customer service. After spending many thousands of dollars on 7 major appliances at the Brownstown and Reading stores, we still don't have our ice maker fixed. Called the Reading store and was told it would take them a week to come out. When we called we informed them of the part that was needed for repair yet they still arrived empty handed and said they would be out next week to see if they could fix it after ordering the part. After a bit the problem was quickly resolved. Thank you Martins. read more

I would never use Martins again. There customer service was pathetic! I called about my refrigerator freezing everything. They came out 1 week later to let me know it would be a week until the part I needed would come in. I was told to get a cooler in the mean time. Ten days later te part came in and was told to give it a day or two to adjust. Called 2 days later called to say it wasn't fixed. Again another week until they could come out. I had to go purchase a small refrigerator to get me through the month. The following week the new part came in and again it didn't work. I have lost 100 dollars worth of food, 300 on a small refrigerator and 500 dollars on repair costs that never happened!! Everything seemed to be an inconvenience when questioned about why it was taking so long. When I asked the young if his wife would put up with this for a month he informed me she wouldn't have to she had him!!! Well the refrigerator is still not working it's worse then ever and jumps around on the temperature. I have been told by so many people to get in touch with the manager, Why? I have already experienced the lack of customer service I sure it will fall on deaf ears. I have 5 couples who are moving into the neighborhood in the next 2 months they all need appliances, I won't be recommending Martins. read more

Our washing machine needed a repair so I contacted Martin's appliance. When scheduling the date for the repair I misunderstood the date and was expecting the tech on the wrong day. I called and they explained the mix up and did a great job of reworking the schedule to accomodate us and complete the repair a week earlier. The tech was very professional following could guidelines and got the repair done quickly. Thanks. read more

My refrigerator in an apartment was collecting water inside it. They sent a person out to repair it. I got an email several days later saying that it was working as designed and they couldn't explain why the water was in the refrigerator. There was no bill since the refrigerator was less than one year old. Several months later the tennant said it had water in it again. They came out again and the tennant told me that they repaired the seal on the door. Several weeks later I got a bill for $57.00 for the repair. I thought it was under warranty because it was less than one year old. Whatever. Then several weeks later I got another bill that said the door was left open and that's what caused the water accumulation. Another $180.00. I called to complain. They could give me no explanation on the two bills other than that I need to pay both of them. read more

I would give this company ZERO stars if I could. I had a Whirlpool refrigerator warranty repair scheduled with them for tomorrow at 7 AM. Tonight at 8 PM, I received a call from saying the guy who would do my repair left earlier today with the flu, and they couldn't come out tomorrow. So they wanted until the very last minute to tell me. That is not good!! I told them I'm really busy at work these days and had to rearrange my schedule to accommodate them. Guy said too bad and they can't do it. I can't take any more days off this year. I said can someone come out on Saturday? The guy's response was "we don't put men on the road on weekdays!" I said a wanted a call from the owner, who, of course, never did. If I owned a business, I'd bust my rear to keep a customer happy. Obviously, they couldn't care less about their customers. So based on their poor, despicable treatment of me plus horrendous customer service, I would avoid this company. I'm also going to write a physical letter to Whirlpool's customer service, suggesting that they lose that affiliation and hook up with another business deserving of the Whirlpool name. If this is how little they care about their customers, I can only hazard a guess how poor their workmanship is. I would avoid them at all costs and give your hard-earned money to businesses that respect their customers' time. read more

Martin Appliance has been my "go to" appliance store for years now. In the past couple years, I have purchased an Electrolux washer/dryer & vacuum, Weber Grill, Traeger smoker, GE microwave, Jenn Air vent hood, Bosch coffee maker, and now a GE dishwasher from Martin Appliance. I always have a good experience working with the sales and installation people there. The fact that they service what the sell is a big deal to me. I guarantee you that the big box stores will not give you the same level of customer service and expertise that you get from Martin Appliance. read more

Martin Appliance has restored my broken appliances, twice! The first time, about 5 years ago, I called Martin Appliance at Jenn-Air's recommendation, for help with an older Jenn-Air downdraft range (there aren't many Jenn-Air authorized reps), and Martin gave me a fair appraisal of repair vs. replacement. I opted for repair, and though it was expensive ($500), Martin charged exactly what they said they would, and the range worked well for several more years. The second time, I called Martin Appliance, in January 2019, for problems with a GE microwave and a two-year-old Jenn-Air range, having bought both at Gerhard's Appliances in Malvern PA. I had tried in vain for 3 months to get help from Gerhard's customer service department. So I tried Martin again. From the first phone call to Jim, to the repair one week later provided by Dylan, Martin Appliance provided outstanding customer service. They impressed me with their respectful communication, promptness, knowledge and expertise. For example, when I first called, Jim offered to do a search to see whether my Jenn-Air range had any recalls or service alerts (it didn't). Then, Dylan brought a spare Jenn-Air part that might have been needed, to save a trip. I felt comfortable making an informed decision, and there was no pressure to perform service that I didn't want. The icing on the cake - the surprise factor! - was that Dylan arranged to have GE pay for the microwave repair, even though the warranty had recently expired. Posting reviews is new to me, and this is actually my first positive one, but I'm aware of how helpful they can be, in either direction. I was quite happy with the service Martin Appliance provided. Next time, I will actually BUY the appliances there, too! read more

I've used Martin Appliance for both appliance purchases, installation and repair. It's always been a very good experience. I've found them to be courteous, professional and fair in their dealings with me. I would recommend them and plan to keep using them myself. read more

The appliance service department is very frustrating to deal with. The bottom wash arm of my dishwasher was not spinning and I was told a part that was needed was unavailable from ge for 6 weeks. But I was able to buy it myself in downingtown the very next day. I assumed it must not be the right part because these guys are professionals and they know what they are doing, but no it was the exact part that was needed. At the end of the 6 weeks I was told the part was unavailable from ge indefinitely, but it was available from a rare parts dealer in Chicago right away. Well, why did they not contact the rare parts dealer 6 weeks ago? They order the parts from Chicago. the night before the service call to install the parts the tech calls to cancel because they didn't receive everything they needed. I read the part number of the one I found and they say yep that's the part we need. The tech comes to install the parts and fix the dishwasher. It worked for 1 week and the wash arm is not spinning again. I'm going on 3 months with no dishwasher. I owe $150 for 1 week of the dishwasher working. read more