Best doctor I have ever been to hands down! I wanted a doctor that would listen to me and actually…read morehelp, Dr. Bumgarner was it. She is so friendly and never rushes our appointments. I needed a doctor who took time to know and understand me. I will continue seeing Dr. Bumgarner!

The front office staff is really friendly. The nurse made me feel comfortable and the doctor didn't…read moreseemed rushed. Overall was very happy with the care I received! Would recommend this office!

Dr. Lewis and his nurse, Jeannie, have taken excellent care of my health. They are responsive,…read moreboth in listening to me and in letting me know what procedures and treatment I've needed. I would highly recommend them.

Dr. Song is very unprofessional and have no clue what he's doing!!! He told me I have a sist on my…read moreovary and I asked him how to treat it .. he said that's ok just take an Advil.. I can't get pregnant for nothing and he had no advise what to do.. I told him so why did I drive 40 min here so U tell me nothing.. and he told me just to change a doctor.. I'm in shock...

In 2012, our family started receiving care here when we moved to Raytown from Kansas. Dr. Song was…read moreour doctor and we felt like we had lucked out despite a small language barrier. He seemed kind and competent. Making appointments was easy as well. The reception area was comfortable and the receptionists were nice as well as efficient. Over the years, the quality of service has steadily declined, however. At this moment, I'm actually on Yelp looking for a new doctor. I tried to make an appointment for my husband who was the first member of our family to see them back in 2012. He saw them two or three times a year for the first few years, but had no need to see them for the last three years. Any minor things were handled by the urgent care facility. Regular check-ups are always recommended but he was young enough and had his vitals checked at urgent care that he skipped them. So it's been more than three years. Is this length of time significant to anyone? It should be because for the first time in my 46 years I was told that he is considered a new patient! The situation is not serious enough for urgent care or for the ER, but it is very urgent. The person who answered was professional and kind at first. However her tone changed and continued to change. I did not become upset or in any way pushy or rude. I conveyed that it was a time sensitive and very urgent matter as she changed my appointment from 10:45 am today, the 9th to the 23rd. She repeated the three year rule more than three times, even though I expressed understanding. I was forced to reiterate that I understood and was only asking for suggestions on what we should do in the meantime. Her reply finally was only to leave a message for the doctor. I thanked her and she briskly, though professionally, stated that I was welcome and ended the call. It's really too bad that this place has gone from feeling like a hometown practice to a corporate coldness. We will not be back. Because my husband may have skipped appointments, but my kids don't and we have five. So, because this practice seems to have adopted the very corporate idea that rules are more important then people, I have adopted the idea that our $$ can be put to better use somewhere else. Thanks for reading, the hunt continues.

Tl;dr- If you are ever ill with anything, don't go to this office. You will be seen as a complete…read moreinconvenience. If you've chosen not to receive a rather new sh0t, I would absolutely not recommend this clinic. I am not one for negative reviews and it appears mine will be one of few, as I've read a lot of the positive reviews, but I feel it's very important as it was the positive review that lead me to this doctor's office. I was new to the area and there were so many good reviews and I could actually get a timely appointment, so I decided this office was my new primary. The first visit was fine and I liked them enough. I was just there for a physical. Fast forward 8 months and I've found myself with some symptoms of a cold. I don't feel bad, but I though it was best to be seen before going back into my office or anything got worse. They were able to get me in and the sweet front desk gal was SO very nice to me. She was the highlight of my appointment. After that, the nurse came in and treated me as though I'd completely inconvenienced her for getting sick. As if I didn't feel bad enough for not being able to come into my office for work and crowding an already busy healthcare system (despite the fact that I didn't see another soul there, I know in general our healthcare workers are very tired) and then finally, being sick... she even took it as far as rolling her eyes at me for clarifying my symptoms when she misspoke. I am not a rude person and am very mild mannered to strangers, so I chalked it up to she was just having a bad day. Enter Jessie Krueger with my results that I was sick. Again, I am now feeling very puny, not due to my sickness, but with how I've been treated to this point, she rips into me, grilling me as to why I've made the choice not to be v@ccinated. Reminder: this woman has a very very brief view of my health and immediately coined my political views based on my v@ccination status. She did realize she came at me a little too much after I was clearly stumbling for words and she apologized. She then readdressed her question in a more appropriate and professional manner and clarified that she wanted to genuinely know why I chose not to received a very new sh0t. I could then feel comfortable sharing with her my medical reasons why I made the right choice for me and she walked me out. I had to ask her what OTC medicine I would be taking to help and even ask why vitamins I should take to help boost my immune system. I had a good idea what I should take, but wanted was surprised I was offered no information except to stay at home until I was feeling better. It makes me very sad that it was more important to her to grill me on why I wasn't v@ccinated instead of helping me feel better. I had to dig to get information to help alleviate my symptoms I was so bewildered to have been grilled in that manner by a medical professional and will certainly not be returning. I sure hope this review will save others from such a disheartening experience with the medical care system that is set in place to help the sick.

Dr. Bergman is my favorite doctor. He listens and will take his time going over what ever my…read moreissue/symptoms are for that visit. He is not one of those doctors who will prescribe a pill for everything. I, personally like that. His nurse, Shelley, is amazing too. They have a great working relationship.

I am so very greatful for the Honor Annex and especially my counselor…read more Dr. Brooke Carson who through concern, non-judgement, positive support and understanding that I was able to overcome most of my PTSD. I say most because there are times when I do have issues but due to Dr. Carsons teaching, listening, training and proram instructions I am able to cope so much btter when something does arise. It also helped my wife to understand what I was going through and why I seemed to being to try and help myself with alcohol to blot out the trama. Of course that doesn't work. If it were not for Dr. Carson and the hard work she had me complete I have found a new way of dealing with what ever crops up in the way of occasional issues. I know that the PTSD will never completely go away but thanks to Dr. Carson I now have plenty or tools to help me cope.

AI phone - and out of country appointment center - no way to actually call the officeread more

I left there a few years ago and went back and instantly regret the decision. Constantly referred…read moreout of office and every visit results in 3-4 visits. they billed my old insurance and now spending hours to correct it because im bounced around. Im still waiting for care on cpap supplies since my new insurance cigna doesnt use the same company and nobody can answer who to use. They told me to call my insurance and figure it out. My insurance tells me to ask the office. This is a circle jerk at this and I have severe sleep apnea. I recommend to find a different doctor

I was able to be seen quickly. The staff, nurse and doctor were respectful, pleasant, and thorough…read morein their work. The facility was very clean and organized. Overall excellent experience and provided a quick solution.

absolutely disgusted with the amount of disrespect this office staff had. telling other staff…read moremembers "she is gonna be really mad when she finds out all her results are negative" sorry I wasn't mad that my results are negative id say that's good I don't wanna be sick . Only came here because the last time I was sick like this they were very helpful. Now at an ER where they are telling me they can't refuse to check an infection just because it's tooth related & asking for $180 to look at the tooth is a scam for money . I don't even do reviews but coming to a ER where they are shocked by how I was treated made me feel even worse about this situation..