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    Chinnaswamychitra

    5.0 (1 review)

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    10 years ago

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    Encompass Medical Group

    Encompass Medical Group

    1.9(17 reviews)
    2.3 mi

    It is impossible to make an appointment with a doctor because his assistant Monica has a disgusting…read moreattitude towards potential patients who do not speak English well. I came in person twice, but she does not want to make an appointment with a doctor for me because my English is bad and I do not understand her questions. At the same time, she speaks very quickly without stopping, so that even Google Translate cannot keep up with her. She calls me on the phone, I ask her to send me a message because I do not understand on the phone, she agreed, but she did not send anything. And when I came in person, Monica told me that I must come with a translator. Because of such assistants, it is impossible to get to the doctor. Because of her, my whole day was ruined and time wasted. The most important thing is that I cannot get to a doctor who can speak my language.

    It's really a shame that the first point of contact is the office staff because the customer…read moreservice is absolutely terrible . I have been a patient for many years and have tried to overlook the front office, but had my last straw this week. The receptionist at the Hickman Mills office actually shouted at me when I told her I had been on hold for 40 minutes. She refused to take a message down regarding my prescription as well and could not have been any ruder. Like I said, it's sad because the doctors and np's are all wonderful, but I am not going to accept being treated like that. There are way too many other choices.

    Midwest Medical Specialists - Dr Colleen Reisz

    Midwest Medical Specialists

    3.4(16 reviews)
    2.2 mi

    A lot has changed since I wrote a definitely not favorable report, based on the experience of…read moretrying to get a doctor to respond to us one night. I am now a patient of Dr. Stacy Shutz in dermatology and this review reflects how I feel about her and about the office visits to this location. I have been treated with utmost respect on both occasions. The first time it did seem like I spent a great deal of time filling out paper work - though everything is actually done on an ipad. This time, I was able to do all the sign in work online before arriving at the office and that seemed to speed things up to a remarkable degree. I no sooner sat down after announcing my presence than there I was being called back to the exam room. Impressive in a room filled with folks waiting to be seen. The office site is large and very clean. There are tons of advertising materials everywhere but no one tried to sell me anything. This is my first go around with pre-cancerous spots and with all things dermatology. Dr. Shutz took time to explain what the different terminologies meant and what treatment would be best. When I expressed a concern about disfigurement that might result from treatment of the place on my face, she took me through exactly what would happen and what my face would look like during the healing process. I really appreciated her taking time to be thorough in this and not making me feel like an dummy or an annoyance. I am extremely pleased with the care I am receiving and now can highly recommend Midwest Medical.

    There office called at 8:00.this morning. I just missed there call but called right back. Just…read morevoice mail telling me to leave a message and they will call back in the order it was received. Waited all day for their call. No call?? These people do not care about their patients. You cannot get through to scheduling.

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    Midwest Medical Specialists
    Midwest Medical Specialists
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    Chinnaswamychitra - physicians - Updated August 2026

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