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Martha's Dog and Cat Services

5.0 (4 reviews)

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Pet Resort in The Gardens

Pet Resort in The Gardens

(35 reviews)

We recently boarded our two dogs at Pet Resort in the Gardens, including one who is diabetic…read more Before booking, we specifically confirmed by phone that they were able to properly care for a diabetic dog and felt comfortable trusting them. We provided verbal instructions twice and written instructions stating that our dog needed to be fed at 7 AM and 7 PM so that his insulin could be administered on a consistent schedule. Unfortunately, we learned at pick up that he had been fed at approximately 8:30 AM and 4:30 PM each day instead. Consistency is extremely important for diabetic dogs, and this type of deviation can be dangerous. When we questioned the feeding times, we were told that special schedules are only followed when instructions are provided. After we pointed out that instructions had been given multiple times, they were eventually located in his chart. What's most disappointing is the apparent lack of concern regarding the seriousness of the error. Mistakes can happen, but attention to detail and an appropriate response are critical, especially when caring for animals with medical conditions. Based on our experience, we were left concerned about the level of communication and oversight provided. We'd never bring our dogs back.

My two year old dog always loves her stays at Pet Resort in the Gardens, as well as spending the…read moreday at doggy day care. I enjoy receiving text messages, along with photos of her playing, while I'm away and feel assured she's having a fun time and well cared for. The lodging area offers large spaces to give plenty of room for her bed, water and food and employees take special care to review requests with me when I drop her off for her stay. Also, her vet is next door which is convenient in the event she needs any services.

Martha's Dog and Cat Services - pet_sitting - Updated October 2026

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