**Deceptive Billing Practices & Unprofessional Staff**
My husband's experience with Martha H. Sanger, DDS, Inc. has been incredibly disappointing due to their dishonesty, unethical billing practices, and lack of professionalism.
From his very first visit, he felt uncomfortable due to their relentless focus on payment and insurance rather than his actual dental care. The staff repeatedly asked about payment to the point of harassment, making it clear that their priority was getting paid--not patient well-being.
Things only got worse when my husband waited over an hour without being seen. When he finally decided to leave, two staff members told him he would be charged $75. However, when I followed up, Susie*completely changed the story, now claiming he would be charged $400--$200 per hour for his scheduled procedure. She even lied, stating the dentist personally informed my husband of this charge, which never happened.
After choosing to switch to another dentist, we were met with hostility and disrespect from the staff--something no patient should have to endure. A dental office should treat patients professionally regardless of their choices, yet that was clearly not the case here.
To make matters worse, they pre-charged $8,000 to our credit lending company two days before the scheduled procedure, a practice we believe to be fraudulent and completely unethical. Patients should never be financially trapped or pressured before receiving treatment.
When I called to inform them my husband had chosen another dentist and requested a refund, I mentioned my concern about them charging the full amount upfront. I was simply told that it was their policy and that I would receive a refund--no mention of any cancellation fees. Yet, when they eventually processed the refund, they withheld $400 without any prior notice or explanation.
This level of dishonesty and manipulation is completely unacceptable, especially in healthcare. Patients deserve transparency, respect, and ethical treatment, yet this office has shown they prioritize money over integrity.
I strongly urge others to stay far away from this practice. I regret ever trusting them with my dental care and finances. read more
