Never have I ever received such rude staff. I went to go try something on I brought some out after not liking and she said no no everything at once but I was getting confused and didn't want to make a mess just trying to stay organized so I brought everything unorganized she told me to stay!!! got her manager saying there cameras like girl I don't even have a bag I'm wearing shorts and a tank top lmao then they were all talking looking weird at me in line then didn't sell a item supposedly to me because it was suppose to have 2 items together then stating "There cameras and we need to find out what happened" like IF THERE WERE CAMERAS YOULL SEE I DIDNT DO ANYTHING. This was actually insane!!! Never ever been treated that way even offered to put the clothes back after she was so so so rude!!! Weirdest feeling ever read more

Marshalls - Department Stores Near Me - Sunny Isles Beach, Florida

this is my favorite store the one in Sunny Isles there's no comparison to Aventura, which is run by a manager that is incompetent. The store is very well managed. They always have patient to the always nice. The line is shorter nice to go there Aventura one is terrible and I bought today and she was very very nice and helped me a lot. read more

I am writing to complain about unprofessional behavior and negative attitude to me as a customer in Marshall's store at 16800 Collins Avenue, North Miami Beach. The cashier who served me on August 18th around 12:40 PM, counter #2, named Marie St.Louis (as I can remember her name, because she refused to let me photograph her badge, as a sign of unprofessionalism and at-fault behavior), refused to refund me on a returned order # 31895357847. The returned items were in a pristine condition, returned within return time, and return was started online. I presented the bar code and order number at the counter, all in accordance with your online return policy. Yet, the cashier refused to pay me the refund claiming that I need to show her the email from my personal phone--a requirement that does not exist in your published terms.. She continuously reminded me that she does not have time for 'all this'. The responding manager failed to intervene or rectify the situation, displaying a complete lack of professional standard. Ultimately, the store confiscated my merchandise but refused to issue my lawful refund. Instead, they forced an unauthorized gift card return on me, the balance of which I cannot verify. Because my return was fully accepted, the store's refusal to credit my original payment method constitutes an unauthorized conversion of funds. As I no longer intend to shop with Marshalls due to this abusive customer experience, I require immediate corporate intervention to reverse this action. To resolve this matter, I require the following actions within 5 business days: 1. Full Refund Reversal: Void the issued gift card and credit the full amount of approximately $100 back to my original form of payment. 2. Order Modification: For my subsequent online order (#31936969802), ensure a physical paper receipt is included in the shipment to bypass any further digital obstruction by your store staff. 3. Disciplinary Review: Forward this incident to the District Manager to address the hostile behavior, policy ignorance, and lack of professionalism exhibited by Marie St. Louis and the management on duty. If this matter is not resolved promptly at the corporate level, I will escalate this financial dispute through my credit card issuer as an unauthorized transaction withholding, and file formal complaints with the Florida Department of Agriculture and Consumer Services (FDACS). I expect a prompt response confirming the initiation of my refund. read more

Terrible and unfair experience at Marshall's - 16800 Collins Ave, Sunny Isles Beach, FL 33160 Our car was towed while we were still on the premises of the Marshall's located at 16800 Collins Ave. The vehicle was parked properly, and we were inside the store shopping. We even have the receipt to prove our purchase. Just 10-15 minutes after we walked away from the register, we saw our car being towed -- right in front of us. All of our belongings were left inside the vehicle -- IDs, money, documents, everything. When we tried to contact the towing company, none of the phone numbers worked. Every line was busy or went unanswered, no matter how many times we called. When we came to the towing company (Dolphin Towing & Recovery) we spoke to a person at the office on-site, who said he would not deal with the situation. He refused to show us any camera footage and made it clear that unless we were ready to pay, we had to leave. No proof was ever provided that we had left the property -- because we hadn't. This situation was not only frustrating, it was completely unjust. We were treated with zero respect or consideration. Be very careful if you park here -- even if you are a paying customer, your car might still get towed without warning. read more

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this place is a p of shit, it says there is parking allowed but as soon as you park boom, there is some m fucker that will call the towing company on you. Some people that love making you waste time and money. I hope this place close and go bankrupt, it'd be well deserved, fr fr. read more

I just went shopping there with my daughter. I live across the street on the beach., within 10 minutes of me being inside of the store I get a notification from my car. It is a Tesla that the alarm is going off. I look at the cameras and it is being towed., I'm standing in line at Marshall's waiting to check out , I call 911 to report this incident of them illegally taking my car, they said there is a security guard that sits in the parking lot and reports vehicles and they get a commission on how many cars they can tow . The police could not do anything about it and they said to file report with RK. Center , I have learned this is a huge scam going on. You're not even safe to park at Marshalls parking lot to shop. Their security guards are making money off, towing their customers cars., even though I had proof of receipt their security footage of me in the store. There's nothing I can do about it!! beware!!!!!!! read more

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BEWARE OF THIS MAN IN THE PARKING LOT CALLING ON RANDOM CARS TO GET THEM TOWED! HE MAKES A COMMISSION OFF EACH CAR HE HAS TOWED! WARNING YOU WILL GET YOUR CAR TOWED WHILE SHOPPING. BEWARE OF AN OLDER HISPANIC MALE WANDERING THE PLAZA WAITING UNTIL YOU LEAVE YOUR CAR TO CALL ON YOU. I come to this RK plaza all the time, according to employees in the building and the police, the plaza owners have a private agreement with someone who they have squat in the parking lot watching you leave your car, just to call the towing company and get it. I walked into marshalls, shopped for a while, came out snf my car was gone. This man was laughing and when I asked what his name was he yelled in my face saying "WHAT IS IT TO YOU" When i called the cops they couldnt do anything. Unfortunately I now have to go pay $300 to get my car reposessed, unfair situation and won't be shopping there again. read more

Be aware that your car can be tow away in their parking lot with no explanation. The employees, the manager, the police around, everyone knows but they don't care!! They say that you cross the street to go to the beach even when you didn't do it. They refuse to show you a video, but if you want your car, you have to go 15 min away in a taxi and pay $210 to take your car back. Thieves!!!!!!! read more

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This place is piece of poop had car towed within 20 minutes - hopefully this is one of the stores that goes out of business this year- F this place and the Jewler next door $210 for towing read more

Best Marshall's ever! They do a high volume of sales and restock often, I can find anything and everything here

Customers beware! If you shop at this location, you may find your car being towed by Dolphin towing and RK Centers management. RK Centers owners of this plaza and company who responsible for illegal towing. However, I think Marshalls management share responsibility for this action as well! Marshall as the biggest retail on this plaza should demand RK centers to stop this illegal activity or suffer consumer backlash. Until then do not shop at this store! read more

The marshals in Sunny isle has the worse customer service ever Specially an employee call Marina She definitely doesn't care about the customer or your company. read more

Is a Marshalls , they do their best to keep merchandise coming in weekly, I've been buying here for over 5 years now . And I usually find everything I need for the house Kitchen etc . The store is clean enough they are always organizing, you can find staff on the floors , the manager is always willing to help, is a turisty spot due to the beach crossing the street , but ! Do not park here to go to the beach ! Pay for parking at the proper Public parking and avoid towing ! read more

SAVE YOURSELF!!! I usually love Marshall's but this one is particularly awful. It's across the road from the beach so in our shopping we walked across the street for twenty minutes (no exaggeration) and came back to a missing car. We had to search for a sign to find the towing information (there's only one in the whole lot) and our car hadn't even made it to the yard yet when we called. We needed an Uber to get there and watched another car get towed while we waited. The Marshalls has someone stand in the lot and follow people to tow them as soon as they step foot off property. $210 and an Uber ride later, we will never be back. read more

This is the only Marshall's I have ever been to where I felt like a criminal for doing a return. And yes I had a receipt for my purchase and they still refused to give me back my money. I had purchased Saxx underwear which comes in a box. When I got home I noticed that the underwear in the box was not the Saxx brand. Someone had switched the product and I did not notice. They refused my return because I was not exchanging the original product!!!!! Um... yeah I understand that!!! I bought it that way!!! Basically the ignorant manager stated the I could have done something to the product from when I bought it to the time I wanted to return it. In other words I am being accused of switching out the product. Also I bought 7 other Saxx underwear that day ... i was only returning 1 not 7! This is the worst customer service I have ever experienced. Pure ignorance! read more

When I walked in, the first thing I did was go to the restroom to drain the lizard. I couldn't believe my eyes! I turned around and noticed a sign on the door that read: "we attempt to keep our restrooms maintained at all times. if you find them unsatisfactory, please contact the store manager at the service desk." I just had to do it, so I located the store manager, a strung-out older gentleman, and told him the restroom was messed up. He looked at me with this face... LOL. He said, "OK." He was at his wits end. Poor guy. That was pretty funny, so I went back to the restroom and took pictures. The photos have been uploaded to Yelp for your enjoyment. The rest of the store was pretty jacked up, too. But they did have a nice selection of shoes (as another yelper noted) and a bunch of nice ties and belts for men. That is what I was there for. read more

Marshalls - One of Two - Department Stores Near Me - Sunny Isles Beach, Florida

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Line 20 people. Only ONE cashier!!! Personal rude. Because I was demanding cashier gave me 93 cents change in pennies. She was very happy about it. I let her have it. Not recommend this store. read more

Never again. Car got towed. It's a very sad business what this shopping center and dolphin towing company has. The customers suffer and as consequence the stores do as well as I am not coming back. What a disgrace! Shame on RK and Dolphin scam model. Marshall's should look into a better location. read more

Specifically this Marshalls in RK Sunny Isles Plaza tows cars for funsies then charges you $200 to get it back, even if its your birthday.

parked at this marshall's on a sunday afternoon. shopped in the plaza, went and walked around the area, saw the pier. came back and our car was gone. a short, balding, seemingly nice older gentleman came up to us. he asked if our car was gone to which we replied yes, and he told us it was probably towed. he said the manager of mashalls tows cars, and he says you know because he marks them by putting the windshield wipers up. well, after talking with others, and searching the area, we came to 3 conclusions: 1) there are no visible cameras or windows so someone has to be watching people come in and out of their cars 2) there is ONE sign posted in this GIANT parking lot for towing. it might be 6 in x 3 in large 3) this short, balding seemingly nice man IS the manger who is marking cars for towing STAY AWAY from this marshall's, and this shady manager that is clearly running a scheme between himself and Dolphin Towing and Recovery (14710 W Dixie Hwy) to make $$ from all the clothes they clearly aren't selling. they towed 4 cars in our group, and made $210 of each person. save yourself the time, money, and bullshit of this marshall's. read more

Clean store across Sunny Isles Beach the downside is that the lines to pay are super long. Warning- they'll tow your vehicle if you decide to park in their lot and then walk to the beach, I honestly think they pay a look out who then calls the towing company read more

This store is located in a commercial real estate strip mall run by RK Properties. RK Properties contracts with Dolphin towing, who are a very aggressive towing company. They employ spotters who will watch your every move and tow your car at the slightest infraction. I've never been towed from a strip mall before, and in talking to locals they're stunned by this as well. But basically, by visiting any business in this development, you bear an unacceptably high risk of being towed. I met a guy who was shopping at this Marshalls, ran into a store to buy a drink for his son, and when he emerged he found that his car had been towed. read more

Absolutely horrible experience. Needed a pair of black shorts. Searched the short section and found the one I wanted only to get to the register and find out it was a set (that was missing the other item). The manager said "our policy is to hold mismatched items for7 days and then mark down. WHAT???? I am standing in front of you with my card in hand. It's so unfortunate that managers work out fear instead of loving what they do and taking care of customers. read more

Great store. They had amazing inventory for guys. The staff was friendly and had a good sense of humor. The checkout line moved quick. Clean store too. read more

This is a pretty good Marshalls. It's clean and they have a pretty big selection. 1) The shoe selection is pretty large here, they also have 3 rows of men's shoes..plus the shoe department doesn't look like a hurricane went off in the middle of it... which is always nice! 2) they have a large selection of bathing suits...but be careful I found 2 identical ones with different prices...I took the cheaper on of course. 3) smaller handbag selection, I think it was taken over by the shoes So, I ended my trip with a bathing suit and some shoes...didn't make it to the home section of this store, since I was on a mission for bathing suits and clothes. The check out was pretty quick and painless here. They had 4 registers running. read more

I used to come to this shop all the time when I had a job in the area. I would walk here during my lunch hour just to get out of the office. This shop is cleaner than must discount stores. But I find Marshalls harder to find discounts than other discount shops. But don't get me wrong, sometimes you get lucky. But $30 for a sweater than the original store couldn't sell seems pricey to me. But people like Marshalls for a reason. The quality of clothing is better than others. But still pricey for me. The face creams are a good discount! And cooking supplies are a good discount as well. Good place to browse and kill time. read more

Do not shop here or at any store in the same plaza it's a trap!!! We traveled down here from Tennessee and went shopping for souvenirs in the plaza and got some food there as well and as we came out of Marshalls our truck which was parked completely legally was gone. I called the police and they informed me that it had been towed and I told them my party that got out of the truck was shopping in the plaza and they more or less acted as if I were lying. I then asked for an officer to be dispatched to my location for a report. When they got there they refused to do a report and said there was nothing they could do for me. It's an illegal money racket and it seems as if the local police department has received some hush money to steer clear of it. When we came out for the truck there was numerous families sitting in the parking lot stranded just like us. Save yourself the trouble, embarrassment, and $250 and shop elsewhere let's put the plaza out of business and maybe they'll learn a lesson on scamming people. read more

we went into the store, at this time their security called toving. Facking, it's only been an hour.

We parked in the area of this Marshals. The lot on the Southeast side was empty. The fence line, (property line) again in the Southeast area, did not have signage indicating a car would be towed should you leave the property (whether having shopped in the area or not). Our car was towed. We watched another person park their car and immediately after they walked away, their car was towed. The Dolphin Towing Company refused to provide the name of the person authorizing the tow. If you shop in this area you should beware of the above information. We will never shop in this complex again. read more

Yikes! This location was beyond busy at an off hour like 11am! It was disorganized chaos I had to leave unfortunately without buying my sunglasses because the line to checkout was intense, went to CVS instead! read more

Worst place ever!!!! DO NOT GO THERE! Walked in to buy socks, and came out and my vehicle was gone. My daughter has asthma and needed her inhaler while she was suffering from lacking oxygen, ended up calling 911 and the ambulance had to give her OX read more

i would like to make a positive comment about this store, specifically in the dressing room area, where I went couple of times last week and the ladies working there they been very nice and patients, specially an amazing lady call Leyla.. and she's not only was helping me, besides others women and men with a incredible attitude even when knowing that was very high demand of people going in and out and she always was smiling! I told her that i was very impress with her attitude and professionalism and she just say thank you and smile. I used to work in customer service and I appreciate the people that they love to help others and smile even when they're tired working many ours and I promise myself to appreciate and congratulate stores that they have valuate people like her. thanks! I will go back and ask about her! MMDP. read more

If you're shopping here, I have to remind you to be careful with your car, and today I parked at the Rk center to go to Marshell to buy something and came out and found it had already been towed. read more

It is not Bal Harbor shops, but this Marshalls often has a good selection of organic snacks (nuts and fruits), olive oil, spices - quality comparable to Whole Foods, but 10 times cheaper. Perfect for little things like chargers, iPhone cases, earphones, yoga mats and other sport equipment/apparel. read more

Just tried making a return, didn't have the tag on the shoes cause I took them home removed the tags and when I wore them they didn't fit right. The manager tells me that the shoes they charged me are Nine West, not Steve Madden and won't be able to return them. I told them I did but them there and he said that even my receipt shows that they were Nine West, wtf! Is it my fault you have imbeciles tagging the wrong merchandise. He wouldn't let me return them! Well no wonder you people have horrible reviews and it will probably stay that way! I just lost money because you people don't know how to do your job right! On shoes that I didn't even wear! If you look at your cameras on your receipt you will see I tried them on and I purchased them there on Sunday 12/18 at around 730pm. read more

This is my favorite Marshalls to shop at. They have the best selections. I bought a freaking kayak here, how great is that. And they always have plenty of cashiers working all the registers. There might be a line but it moves quick. read more

My wife and I have come in here a few times. She found a swimsuit she liked, but other than that there's not very good selection. She just wanted a sun dress, but they don't really have anything for her. Oh well. They do have some good stuff, and I'd say that all in all they're a good store to have nearby. They have been pretty useful. read more

My wife was accosted last night by an employee who was in a rush to close the store. Since it was closing I was in line to pay and she was just killing time browsing some clothes. The store still had 20 minutes before closing time and my wife is a quiet and peaceful person who didn't deserve the employee running up directly to her and screaming at her "don't mess up the clothes - we are closed!!!" We alerted the manager who apologized profusely and we emailed corporate who is embarrassed but don't be surprised by the poor customer service at this location that is often unkempt with the usual bad attitude employees that Miami is so famous for. read more

Was towed in the 30 minutes I was in this store. And they tell me I went to the beach. Annoyed that they are trying to tell me what I did

Always packed with only 1 or 2 people working the 10 registers and a sleazy towing company lurks this lot stealing cars and holding them for ransom. So when shopping here plan to add $104 to your bill and don't expect the store, shopping center or towing company to care at all. read more

Marshalls - Towed 7 minutes before paying - Department Stores Near Me - Sunny Isles Beach, Florida