I always stay at this Marriott when travel for business. The customer service is excellent and accommodating, and the rooms are nice. I would like to give special attention to the bartender at the bar, Billy. He made the best margarita i have had in a long time. If you want something different and amazi, ask him to make a pineapple mango jalapeno margarita. He is excellent! Carla read more

I made a reservation for June 23rd to June 25th. I checked in on June 23rd and checked out today, June 25th. But this place changed my check in to June 22nd and added one day to what they charged me. First they said it was an error by the person checking me in, but they didn't fix the extra day. Now they say I changed it through mobile check in. All I did was tap the notification to check in, selected my planned arrival time and tapped ok. If somehow that changed the reservation, there should have been many take over the screen warnings about changing the reservation. Marriott's perspective is "you agreed to the terms and conditions". Basically screw you...to one of their platinum elite members. Deceptive practices at best and no willingness to even try to make it right. Be warned, this place will steal from you. read more

This is where our conference was held. I'm seriously disappointed in the hotels management. I witnessed housekeepers on the main floor dust mopping and playing with their cell at the same time. The rugs had leaf's and debris on them for days in the same place. The trash was not emptied for days, the pool area was DISGUSTING. I could go on and on. I would NOT recommend this place for an event. No continental breakfast, not that you would be comfortable with it due to the cleanliness. read more

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No microwave, even Motel 6 has a microwave. Shame I don't understand why they would fill their jacuzzi with dirt and rocks. This facility used to have a beautiful jacuzzi, it is now xerascaped. Whoever made that decision is probably the same business mogul that took out the microwave. Just blatlenly not taking care of people's needs. Shame read more

Pro's: Easy reservation & check-in. Clean room. Friendly staff. Large t.v. in room. Lots of parking. Comfortable bed. Room was decent size. Good view from room. Cost of the room was adequate. Con's: No refrigerator. Water pressure is poor. Toilet kept randomly flushing itself. Freeway traffic noise was HORRIBLE. Elevators need updated. No fan in the restroom. Room doors SLAM way too easily. read more

Copy/Paste from an email I just sent: Ugh, I am so mad at myself for staying here again. I make frequent trips to Albuquerque (this is my 3rd week of 2021) and my colleagues recommended this location. Either they are nuts or I just have terrible luck. Either way I will be logging into my corporate travel tool and finding another Marriott brand hotel. As a gold member I am a Marriott fan so there has to be a better option in Albuquerque. Why such a bad review? For starters when I stayed two separate weeks in January the fitness center AC was broken. Nothing like working out when it's 83 degrees. Super disappointing because the fitness center at your hotel is pretty great. Especially for hotel standards. I couldn't even imagine what issue you are having with the AC that would require a two week repair time. And yes, I used the chat feature on my cell phone both times to notify someone it was broken. I dropped in last night for a workout. Good thing someone had propped the doors open with some kettlebells because the AC was still not blowing cold air. Oh well at least I don't have to sleep in there. I do have to sleep in my room. Guess what? The AC doesn't work in there either! Sunday night was cool enough I was able to sleep. Yah I like it a little cooler than most but when I checked in close to 11pm I was tired and able to crawl into bed. Monday night I didn't sleep well since it got pretty warm. This was on me since I tried to suck it up vs. contact engineering, it is February after all. So by Tuesday I was ready to have the issue addressed. At 430pm I called the front desk (0 from my hotel phone) and spoke with someone. He stated he was next to Engineering person and the Engineer would address the issue in the basement and asked that I turn off my thermostat. No problem, I decided to work out and grab a bite to eat. By the time I was done with my workout, shower and grabbing food I was back in my room at 7pm. It was getting warm and since 2.5 hours passed I was itching to turn my AC back on. I had no messages on my phone or anything so I called the front desk. No answer. Fine maybe they were busy with other guests. I ate my dinner and after 15 minutes or so called again. No answer. Fine, I wanted to throw my dinner into a trash outside of my room so I put my shoes on and headed downstairs. I got there just in time as about a dozen guys (I think law enforcement officers) were checking in. When it was my turn I asked the guy at the front desk for an update (it was the same guy I spoke to at 430 over the phone). He tried to raise the engineer over the radio but was not able to. I asked him to finish checking in your other guests (there were still like 3 guys waiting to get their room keys) and give me a call when he had an update. He even wrote down my room number, 1622. Well guess what? I didn't hear from anyone. About 1130pm I decided to call it a night. Hoping for a miracle I turned on the AC and let it run. A miracle didn't happen. It was not blowing cold air. Luckily I slept decent enough but for almost $200 a night sure would be nice to have heard back from someone. Spring is around the corner. Hopefully you will take mercy on the souls of your guests and address your AC issues. Wont be my problem since I wont be staying here again. Would rather be at a La Quinta. read more

I have been to this hotel many times and have always had a good experience, not so this visit. They appear to be understaffed. I checked in through the app with electronic entry to the room selected. Check in was fine, but the hotel was so full if you ever needed anything the staff was unhelpful. When I first entered my room, it was nicely remodeled. However, the phone displayed the wrong room number and the television said welcome Jeniffer *** - the completely wrong person. My electronic key didn't work. The second day of not functioning I tried to stop by the front desk but they only had one person there and the line to wait was so very long. I called the number that displays on the phone for help. It was the front desk. I explained to the lady that my electronic key wasn't working. She said I would need to go downstairs so they could reset it. I explained it was through my phone. She then said I would need to go downstairs to get a plastic key. I let her know I had one, but I wanted my electronic key to work. She then told me that it sometimes takes a day or two for the electronic keys to reset from the previous customer. What???!!! People check in and out daily but you have to wait a few days for your electronic key to work? I know she was wrong, but they never did get my electronic key to work. It is pointless to try to speak to staff who are clueless. I have used my electronic key in other hotels without any issues. The hotel also has over 15 floors and only two carts for luggage. The staff at check in was friendly. The concierge staff member was also friendly, but the room was so packed they could have used two people. Other than the girl on the phone I didn't have much interaction with staff because the lines at the front desk were always so long I didnt wait. Other than these issues, the room was clean and cool. I did have a mini fridge and coffee maker. For the cost of the room, I would have expected better service. I will be returning again as this is my usual 'go to' hotel. I only hope they improve their services. read more

I would give this place 3.5 starts. It's beautiful but our dining experience was odd (our server was not focused) and the lemongrass fragrance they pump in the air was a bit overwhelming. I know we are still recovering from COVID but the cleanliness of the room left a little to be desired. The front desk staff were EXCELLENT and it is a very nice Marriott property. read more

In July I stayed at Marriot Albuquerque and someone hit my car and scratched it. Mgrs Jordan and Douglas stopped responding to my inquiries to check video footage. I am so unhappy with how I am being treated when I am a Marriot Rewards member. Maybe corporate will see this and fix this. read more

We booked a room with a roll in shower, confirmed with front desk staff and noted on the reservation. When we arrived to the room it was a standard room with a walk in shower that I could not roll in as requested. They had no accessible rooms unless it had a tub. Beds were too high and overall the hotel was quite dated. If you need a roll in shower, this is not your hotel. read more

This was our second stay. Was a awful stay the elevator got stuck. The room was not vacuumed the walls where very dirty with orange spots. The toilet was not flushing. They told just hold the handle down like we didn't know how to use a toilet. Then to top it off they double charged us for the awful stay. If I wanted motel 6 treatment I would of paid and stayed at motel 6. They should NOT be called Marriott. read more

Thank you Marriott for the Military Discount! If you need to stay the night in Albuquerque and it must be a Marriott-CHOOSE THIS ONE! I have stayed at the Marriott near the airport and that's okay, I've stayed at the old Pyramid Marriott-and that's terribly dated with a mess of construction right now. But this one is the best. Upscale, clean, new, modern, and convenient/walking distance to eateries like Macaroni Grill and a brand new outdoor mall that's just being built with a Trader Joe's! Check-in was a breeze and a friendly bellman helped us with our luggage. I always request a feather free bed and I'm easily accommodated. Room was spotless. The high-rise hotel was off the interstate and we chose a top floor with a nice view of the Sandia mountains and no road noise. Bonus: Indoor/Outdoor pool! Room service was yummy and the hubby went downstairs to the lounge to get some cocktails. Margaritas were fabulous. Service friendly. read more

Where do I start. The TV Remote doesn't work and after 3 visits the staff deemed normal. They ran out of foam pillows which I am allergic to. Overall, wouldn't recommend. read more

Terrible location. Is right next to freeways. We had a room on the 17th floor and we heard the trucks loudly passing by. Furniture is all dinged up. Pool is also right next to freeway and situated so it gets little sun. No hot tub. Indoor pool was closed. Room very small and had a funny smell. read more

I understand nothing is normal in Covid times so I'll share my experience without judgement. I booked thru the Bonvoy app (as I've done many times in the past.) My profile says "featherless" & "foam pillows" due to allergies. All 4 pillows were feather. There was no coffee maker or even cups for water. There was no mini-fridge. I went to the front desk, expecting they were short staffed, to get cups and 2 foam pillows. They gave me cups but promised to send foam pillows up. It was late, we'd been driving for 10 hours, and just wanted to go to bed. After waiting an hour, I called about the pillows. The front desk had lost track of the guy who was supposed to bring them but assured me they would be right up. Sure enough, within minutes there was a knock on the door & a young man handed me 3 pillows. 2 of the 3 were feather! Finally able to lie down, the noisy A/C & Highway noise kept waking my wife up. In the morning, I went to the lobby for coffee. There was none but the front desk said she'd give me more coffee packets for the in-room coffee maker. I told her there wasn't one. She said my best bet then was Starbucks down the street!!! Had to grab breakfast there too. We had a half dozen choices for hotels at this I-40 exit alone but chose a Marriott to treat ourselves. I hope in normal times this hotel is better but I certainly can't recommend it. read more

Now I know why most of the people I work with stayed at the Embassy Suites down the road. The Good... My corporate rate was $110. Beds here are always good Lobby is nice nice soaps, etc in the bathroom The Bad and REALLY BAD... Hot tub was closed because it was not handicap accessible. We'll I'm not handicap. Either let me in or spend the $2k to make it pass code. Poor/lame excuses don't cut it at a Marriott property! Coffee was like water - I was even happy to pay for something better and thier bar does not even have an espresso machine!? My room was on the 11th floor and partly angled towards the highway, not completely but it still was loud! There is almost no sound blocking in the walls and glass. I had to use foam ear plugs to sleep The breakfast served for the event was poor. Compared to the little tiny place in Sante Fe the day before the selection was less than half the items and the breakfast burritos were crusty like there were left over from the day before. Really bad! read more

First room we checked into reeked like cigarette smoke, and for some reason had a mini fridge plugged in and sitting in the middle of the floor. You had to step around it to get from the bed to the bathroom. They fixed this pretty quick by moving us to another room, which I am writing from right now. The road noise even up on the 10th floor is crazy, even drowns out the TV at times. Plus, the sheets are for a much shallower mattress and keep popping off on the corners. Trust me you never want to touch a bare hotel mattress. Never staying here again... can't wait to get out of here in the morning. read more

I've stayed at this hotel on several occasions and on this trip, I still really enjoyed my stay. The only thing I'd have to say is that it was a bit disappointing that they no longer had the bottles of water available in the fitness center...it was very convenient to have that available during/after a work-out. Also, it seems like they are redoing the poll, which definitely needs some remodeling. read more

The Pro's -Flavored water and/or coffee in the lobby -Nice and clean rooms -Comfortable bed -Extremely nice bartenders and bell staff -Central to a lot of restaurants and shops The Cons -No fridge The Ugly -AC is kind of inefficient -Window doesn't even crack open I'm a sucker for flavoured water in hotel lobby's, so easy to drink and get hydrated. While I was waiting for others at the bar, the bartender was even nice enough to go fill a glass with the flavoured water even though she really didn't have to. It was much appreciated. Unfortunately I didn't have a fridge to store some energy drinks for the early morning after, plus I couldn't bring back leftover food (okay maybe I wouldn't... But other guest might). The only issue I really had was while sleeping. I sleep pretty hot and I had the fan blasting and was still sweating. The window isn't an option and the AC wasn't doing the job. Another note, check-in was quick and easy. They also looked up my member # and I was all set shortly after. read more

Don't bother staying here!! I'm here for a conference and the room is paid for otherwise I would've high tailed it out of here. Rooms are filthy, bathroom not clean, furniture is dingy, lots of paint chips and broken furniture, windows filthy, even the glassware and silverware from downstairs was dirty. And is reeks of cigarette smoke. Marriott, what happened to you?? read more

I have been a long-standing loyal member of Marriott for several years. This is not the first hotel that I have been utterly disappointed with this year. The rooms are filthy. I completely understand that housekeeping has decreased since Covid shut everything down, but when housekeeping is done it should be done right. Secondly, there is no Wi-Fi at this moment, and they are not able to determine when that will be resolved. If this were a one-off, that would be one thing. Unfortunately since resuming travel I have had disappointing experiences at all of the Marriott properties that I have stayed at. It may just be time to shift my loyalties... read more

Ever get that sinking feeling when you spend 2 nights at a Marriott hotel at over $200 a night and you find this on your final morning while you are packing to check out???? Thankfully the amazing view had me sleeping in the other bed! read more

Marriott Albuquerque - Disgusting - Hotels Near Me - Albuquerque, New Mexico

Not a great hotel and not a good value. This hotel has seen better days. Desperately in need of renovation. Broken lamps, clunky AC, slow elevators, misfit bed linens. I could go on, but you probably get the point. The location is good as it is near many restaurants and shops. read more

This is a copy and paste from an email I just sent: I want to take time to share my experience with you. As you can see below this is an email I received last Tuesday the day of my check in. I am a Diamond member at Hilton and selected your location due to the Hilton's in the same areas being sold out. I arrived at your location around 7:15pm on 11/5/19 upon arriving and struggling to find parking and dealing with your parking lot not being easy to navigate and small spaces I was delighted to get to the desk and to my room after a 4.5 hour drive from El Paso. I step up to the desk and the young man says name please (not hello not welcome) I share my name. He looks in the computer for approx 2min. Then reaches over to a stack (6) white folded papers. He hands me the papers and says, we are over booked and you have been relocated to the Crown Plaza. Let me pause here to say, ok I understand hotels have a capacity and sometimes this happens. But the service your employees should provide in these situations should be empathy and apologetic. I was a little caught off guard, I said I don't understand he said right there on your paper is the address of your new hotel. I said why was I bumped when I have had a confirmation number for the past 10 days. He SHRUGGED his shoulders upward and made a I don't know face (no words) I proceeded to share I was a single women traveling alone meeting a client in the lobby the next morning and what could we do??? I'm sorry you have been located to the Crown plaza. (what is crown plaza is all I can think besides being outraged) my reply, exactly why I choose Hilton, and because I don't have Marriott status I get moved. Before I walk away I ask him, why wouldn't you contact me. He says "we do" I said I didn't get a call or email, he says well we don't have your phone number on record???????? Have a good night! I make my way 6 miles across town( to a BAD PART) of town. Now I am really mad because your employee clearly didn't care, he made no offer to help find me a closer hotel to where I needed to be the very next morning. It gets WORSE..... I go to check into the crown plaza (why should I not be able to pick where I stay when you move me) this location and hotel was not par to a Marriott. I check into my room for 100$ less than your price and what do you know. It smells like animal urine, I am allergic to animals. Now my dinner I picked up (35$) is cold, my room I cannot stay in because of my pet allergies, and now there is NO OTHER ROOM OPTIONS. Now I am breaking down crying, traveling alone almost 9pm not settled and now my health is at risk because the crown plaza allows animals?????? I was so desperate, I went on my Hilton app and found a room near the airport (anther 4 miles further) I check out of the Crown Plaza and make my way to a Hilton. As soon as I walk in the lady is on the other side of the counter and says wow I love that dress I am so glad your here. How has your day been, now I'm really crying because I am tired and put out all because your hotel caused this. But here was this wonderful Hilton employee who hugged me and checked me in with a smile! And she had no idea my status I was a customer to her. Something your hotel FAILED AT. I would of let it go and just made a choice to NEVER AT ALL COST choose a Marriott again. Because when I needed your hotel the most your service and accommodations failed to meet a basic standard including how your employees handle being overbooked. I paid over 270$ to stay at a Hilton I found and I finally get around to my emails and notice I got 2 emails on 11.5 reminding me of my stay. I was never contacted via email that my room was bumped. Anyways my experience was really bad and when I saw this email it made me mad again I wanted to take time to share my experience in your hotel. Thank you for listening read more

I had a very pleasant experience at this hotel. I stayed for one night and got a great nights sleep. The hotel was clean and the staff were friendly. The breakfast in the morning was great, too! read more

Most of the staff was wonderful. I can't say enough. The front desk can't seem to get their act together. We arrived with a group. When we got to our assigned room, someone else's luggage was there. A lovely man on staff handled that immediately and we got our correct luggage. The room was clean, but the bathroom was tiny. There is no refrigerator or microwave unless you request one. There is no safe. There's no hotel information in the room. Some of the veneer on the furniture was peeling off. We weren't even aware that there was a restaurant in the hotel. We had a dreadful experience with room service. We were exhausted and hungry and didn't want to go out. The instructions on the tv say to consult the menu in the room, which wasn't there. I called and did get an order placed. The food arrived quickly, but not the beverages. I called again and shortly one beverage arrived. I called again and was told we couldn't have the drink OR our food until they got a credit card. I told her we're already eating our food, have one soda and just need a beer. I tried to give her the card info but she said I have to present the card in person. I said I'd bring it down after we ate, not wanting our food to get cold. She said I'd get the beer when they had our card. They were holding my drink hostage!! So we ate. I drank water I had already, and then we took the card to them, at which time she pops the beer open and says "Here you go!" We refused the beer and the charge. Be careful when booking a stay here. read more

I worked as a maintenance tech at this so called hotel and I can tell you this is the worst place I have ever been in The manager and his cronies have no regard for their guests The staff is underpaid and has no motivation to do even a mediocre job Front desk employees challenge each other to insult guests surroptishly and attempt to add charges on their bill to run up the average daily room rate I am amazed that Marriot would continue to allow them to use the name Stay here at your own peril ( The only positive reviews are posted by employees Dont be fooled This place sucks read more

I am generous to give 1 star. This place was a disaster from beginning to end. No AC. The staff basically told us to go and find a room. There were people with their door open to have the cool air come in from the hallway into the room. Do not bother staying here. Go somewhere else. They never tried to make it better. read more

Albuquerque Marriott newly remodeled restaurant bar indoor and outdoor pool shuttle van business center gift shop guest laundry room 24 hour fitness rooms coffee maker in room 411 rooms total refrigerators on request 1\2 bath 1/ 2 shower 24 hour security Sharel ,executive assistant to general manager, gave tour read more

We stayed here passing through on our way to CA and it was not a good experience. It appeared as though the hotel was in the midst of a remodel and the service was mostly terrible, aside from Noah who checked us in...he was quite pleasant, but it was all down hill from there. People were partying throughout the night in other rooms on the floor (shouting like they were at a sporting event)...this continued until we decided to pack up and leave at 5:00 am. Multiple calls were made to the front desk and the consistent response was we will call security - if they actually called, security was not effective. Also, it was dirty with dust and towels that were stained. There was a nasty plunger that was in the hallway when we arrived and was still there when we left ... really nasty! read more

Marriott Albuquerque - Plunger left in the hallway - Hotels Near Me - Albuquerque, New Mexico

I'm only giving one star because I can't give zero. Our car storage unit was stolen from their parking lot. I was told that we're lucky they didn't break our windows for the contents or even steal the car! We packed up and left. Police are so busy with crime in this town that they won't get to us until tomorrow read more

I'm a Marriott Platinum member so have a lot of experience with Marriotts. Hotel is good location with lots of restaurants to walk to. There's a beautiful view of the mountain if you are lucky to get a room facing that direction. Hallway smells a bit old and musty. Room is a bit dated and needs a face lift. Other than that, bed was comfortable and slept great. Carpet was coming up in some areas of the room. read more

Marriott Albuquerque - Carpet coming up in room. - Hotels Near Me - Albuquerque, New Mexico

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I would give 0 stars if I could. Don't waste your money, no breakfast, HELLA expensive WiFi, and not even close to enough parking spots. There is no fridge or microwave in the room, nor any of the other amenities advertised. Really, what's the point? Do yourself a favor and go to a cheaper hotel, it'll be just as good AND you'll get breakfast, wifi, STANDARD hotel room amenities, and parking for free!! Don't let them nickel and dime you! read more

After the Night from hell at a hotel in Wichita Falls, TX. I decided to I was not going to stay at a roach motel and booked the Marriott off I-40 instead. What a difference paying the extra $35 makes. My sister and I got checked in at about 6 PM. Which made me happy because not only did we actually get to enjoy the view, we enjoyed the comfortable beds, and just being able to relax, because its not a drug infested cheap motel. There is every kind of chain restaurant around the hotel to choose from, and a giant target across the street just in case you need it. Also, there are tons of stores near by for shopping. We did not stay long, just one night. Otherwise, we might still be there... It was such a better place to stay. Be advised, the room service is extremely expensive, and the Mexican restaurant across from the hotel, Ojos Locos., is NOT family friendly. It is a BAR not a restaurant. However, if you are a straight single male, have fun all the waitress at the restaurant are basically nude, even more so than the girls at hooters. The food there is awful. read more

Marriott Albuquerque - View from our room - Hotels Near Me - Albuquerque, New Mexico

I became ill from dinner last night. I had already checked out and called manager and asked if I could come back, shower and clean up before getting on plane. He said it was no problem. I'm very grateful to him for that. Gym, bed and restaurant were good but it was the service of the manager that I won't forget. read more

High Crime Area - Beware We stayed at the Albuquerque Marriott on a Friday night and woke to our family's bicycles missing. The 1/2" Kryptonite lock was cut on the rack of our van, which was parked under a light, in front of the conference center door, and directly in front of a camera. Police reviewed the surveillance footage and saw the crime, but due to the poor quality of cameras in use, were unable to see the faces of the thieves or get a license plate number. Marriott customer service would not take any responsibility, but did say that they were in the process of upgrading their camera systems. As a long-time Marriott Gold member, I will not stay here again. I would not feel safe walking around this area at night. read more

First of all, this rating is not towards the hotel or the staff. My rating is based off the banquet services. We recently booked our wedding reception event at Marriott and received horrible services for the amount we paid. We paid over $10k for our event and guests did not receive the beverages we requested and were only given water for the dinner, there were inconsistencies with the meal served, during our dance there were no water stations provided leaving our guests to have to pay $4 for a small bottle of water, we had no staff available to assist with the flow of our event, temperature was blazing hot and it was impossible to find someone to turn down the heat, etc. An email was sent to the Sales and Catering Manager post-event and all I received was a measly apology and putting the blame on the banquet manager. If you want a quality and successful event, especially for a special event such as a wedding, do not book your event at Marriott!!! As a Bonvoy Member, I had high expectations for my event and was extremely disappointed and dissatisfied with the service received. You are better off booking your event at a property who genuinely cares about their guests and their satisfaction. read more

First, I would have given this hotel 4 stars for it's location, cleanliness and comfort. However, the staff was well below professional standards. I rode 620 miles from Dallas to Albuquerque in 30-40 mph winds. When I arrived, I just wanted a place to clean up and get a good night's sleep. The front desk greeted me with some garbage about not finding my room (reserved over a week in advance) and then asked if I was willing to take 2 beds or wanted to wait. I wanted neither and he finally got me into a room. The next day I rode from Albuquerque to Las Vegas with temps between 29-33 for about half the trip. The moment I arrived and unpacked, I realized I had left my tablet in my Albuquerque room. I called them immediately and was told they'd check with housekeeping. After an hour, I called again and was told "no one turned it in". I asked to speak to the manager and was told that he was in a meeting and would call back. No one did. I called again in the early evening and a supervisor said they'd let the GM know about my tablet and he'd call back the next morning. Of course by this time there would be no talking to the housekeeper assigned to my room. The GM finally called near noon the next day with regrets and nothing else. I said I knew there wasn't much he could do by this time, however, he should know that that particular housekeeper was a thief. Leave nothing of value in your room at this Marriott ;( read more

Overpriced with fewer benefits than other hotels down the street. No coffee downstairs before 6:30. Coffee in your room? Sorry, no water provided. Buy a snack? Nope, not open until 2 pm. Breakfast? Sure that will be $26. Next time I'll try Hilton Garden Inn. read more

CAR BROKEN INTO WHILE PARKED DIRECTLY IN FRONT OF HOTEL: My wife and I stayed at Albuquerque Marriott hotel on Louisiana Blvd for two nights. When leaving, I move our car to the front of the hotel on Sunday AT NOONTIME to make it easier to load the luggage. After loading the luggage in the car, I came back a few minutes later to find the back window had been smashed out and all of the luggage was gone - the car was very close to main entrance of the hotel. I assume the thieves were likely watching when I loaded the luggage. When I went in to inform the hotel staff, they were already aware that the smash & grab theft had occurred, but had done nothing at that point. No security personnel from the hotel came out (if they had any on-site). The front desk simply gave me the phone number of the Albuquerque police and indicated that this happens on some frequency. I asked if they had surveillance cameras and was told that they do, but the hotel did not operate them or have direct access to the footage. I had to sign a document asking that the video footage be sent to me. Instead of getting any video, I was later informed by the Columbia Sussex corporate office that owns the hotel that there is not any video footage of the theft; I must have been in "blind spot" even though I was parked directly in front of the hotel and the thieves were likely watching me from or near the Marriot property and they would have had to come onto the property to get to my car. I was also informed by the Columbia Sussex corporation that they "do provide security for their valued guest", but for some reason no one came out when my car had been broken into. Maybe I was considered one of their non-valued guests. The hotel is located next to the interstate (which makes for a quick get-away). When we checked in, I had asked for a room on the quiet side, but apparently there may not be a quiet side to this hotel as I could hear traffic from the interstate all day and night. Our hotel room window let a lot of the noise through and made it very difficult to sleep. There was a significant gap between the bottom of our hotel room door and the floor, so any noise from the hallway could be heard inside our room. Our room had a sliding door for the bathroom which is terrible for privacy, and very noisy & bright when we get up during the night. I found this to be a terrible hotel for trying to get any sleep due to the noise from the interstate, the hallway and if someone uses the bathroom. There was a power outage in the area on Sunday morning - not the hotel's fault. Everyone in the hotel had to use the stairwells to get down. The hotel has 15 floors. I came across and helped a 75+ year old woman trying to get down from an upper floor with her luggage. When we got down to the lobby, there were a number of hotel personnel that appeared to be doing nothing except telling people there was a power outage and it was not their fault. We had to cancel the rest of our trip due to the smashed window and lost luggage. I have place several phone calls into the hotel manager (Douglas Alwine), but he has never called me back. I contact Marriott, but was told that they do not own this particular hotel property. It is owned by the Columbia Sussex Corporation whose current president and founder is William J. Yung III, Marriott Corp. sent my complaint to Columbia Sussex, who sent me an email saying I would be contacted by their insurance liability group (Gallagher Bassett). I talked to one of GB's representatives once and told he would call me back, but has not and has failed to return my multiple phone messages. It appears to me their approach to resolving issues is by IGNORING them. I strongly recommend AGAINST staying at this hotel! read more