The first thing that stands out about this hotel is the welcoming lobby and the excellent staff. The lobby presents very well, creating a great first impression, and every staff member I interacted with was receptive, polite, and professional throughout my stay. While the age of the property is evident, that alone is not the reason for my lower rating. The larger concern is the lack of attention to cleanliness and maintenance details. The hotel was not excessively dirty, but there were several signs that routine upkeep is being missed. In the fitness room, the edges of the floor appeared not to have been swept or vacuumed in quite some time, and the condition of the baseboards, cabling, and equipment suggested deferred maintenance. In the bathroom, the towels were noticeably worn and thinning, the comforter had a visible dark stain mark along the top edge, the AC control cover was broken, and while the shower was generally clean, there were areas along the seams and edges with visible pink mold. Overall, the issues seem to be more about attention to detail than the age of the hotel itself. With stronger focus on housekeeping and preventative maintenance, the property could better match the positive impression created by its staff and lobby. read more

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Clean rooms (my TV was tiny though). Hot breakfast was as expected (eggs, oranges, bananas, coffee, tea, yogurt, etc). Met my expectations for a Fairfield airport hotel. read more

Fairfield by Marriott Inn & Suites Albuquerque Airport - Hotels Near Me - Albuquerque, New Mexico

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Toilet stopped up in the middle of the night. And before you say it was not what I left in it. Water ran out on the floor. Desk did get us switched to a different room. But changing rooms at 3 am is not great for sleeping. I've stayed here twice during COVID and the breakfast is getting worse. A pre wrapped, heated chorizo burrito is kind of gross. read more

We checked in late and stayed here for one night because Hilton system was down and I needed to find another hotel quickly. The first room we got the TV did not work properly. So we changed rooms. Their rooms are basic and clean enough. We had a room with two queen beds that was comfortable enough. The TV is older and the volume did not work very well. Stay on the upper floors if you want more privacy as the window faces the parking lot. No hot breakfast because of COVID. What we got was a paper bag filled with an apple and box of Apple Jacks or Fruit Loops, milk, and a water bottle.The worst breakfast ever. Overall it was an okay place to stay for one brief night. read more

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This is a hotel that's new because it was recently renovated. Very clean. Housekeeping was very good everyday. Free shuttle to and from the airport, which was just a few miles away. You don't really hear noise from the street or from the planes, which is great. Free breakfast every morning. The breakfast was very good, lots of hot food. Better than a lot of other places. The room is standard, similar to hotels of the same quality. Not overly big or small. Free wifi and parking. Walking distance to a few restaurants, but you will need a car to get to other sightseeing spots or shops. Friendly staff. read more

I hate to see all these bad reviews. We were in an airbnb and had to fly out at 5:45am. I'm not familiar with ABQ nor uber that early and was concerned about having a ride to the airport at 4:15am. Usually I have a rental car so no worries typically. To be safe we booked a room here because of their shuttle the night before our flight. Sooo glad we did. Cassandra at the desk was so helpful. Granted she nodded her head every time we asked to schedule a shuttle but she ensured us he came in at 4am. She was super nice but not sure if she was taking my concerns seriously due to the past reviews of this hotel. I called the front desk at 12am just to be sure and it was scheduled. He was waiting for us and got us to the airport as scheduled, no issues. It was great! The room: the first room was hot as balls and it read 60 degrees. We requested another room which ended up being room 138 on the first floor by the exit door. There was no noise, it was cold, and the room was spotless. I read many complaints about rooms on the exterior being loud so Cassandra could have been trolling us for complaining about the first room but none the less it was great. I would book from them again. They eased our worries. And honestly staff were great!!! read more

Had a bit of a snafu with another hotel we were supposed to stay at (LaQuinta Inn & Suites Airport) that had outdoor entrances, which we did not know when we made the reservation and made us feel unsafe (see separate review of Northeast location of LaQuinta). Luckily we arrived in town when there was still time to cancel and book elsewhere, and amazingly (it happened to be New Year's Eve!) we were able to get a room directly across the street at the Fairfield Inn & Suites by Marriott at Yale and Gibson near the Albuquerque, NM, airport. First on the nice list: indoor entrances! Also it was just generally a nicely updated hotel with lovely oranges and blues (opposites on the color wheel)! It also had lovely holiday decorations in the lobby and breakfast area. It had an outdoor heated pool and hot tub, which I did not end up using because it was pretty darn cold outside (near freezing) but I'm sure would have been wonderful once I got in the water. Also we did not feel like eating out but they had some flyers at the front desk for an Italian place down the street, and that was really yummy carryout and a story for another review! ;) Another thing that was really neat was that the toiletries in the shower (shampoo, conditioner and body wash) were from a company called "Alice & Co.," and Alice was my mom's first name (she died of cancer about three years ago). It really felt like we were meant to stay there! The real kicker though was the included breakfast. It was a really delicious hot breakfast with lots of vegetarian and vegan options, which we greatly appreciated (hubby is fully vegetarian and I am mostly and we both love animals). They even went out of their way to use and advertise their exclusive use of cage-free chickens' eggs (see attached photos)! They had individual cartons of milk (the only hotel we stayed in on a weeklong trip that did), which was very handy especially for the option of taking things back to the room to eat. They also offered a dairy-free milk (oat)! Fantastic! The only thing that was kind of weird about the hotel was in the early morning hours our room phone's message light started to flash. As soon as I got dressed I went down and asked about it, and the front-desk person said that room has a habit of doing that when there is no message. My thought was, then why not fix or replace the phone? Also the outlet on the window side of the bed was missing its plate cover, which is unsafe and also unsightly (showed the previous color of paint used on the wall). Also the nightstands were teeny tiny and there was no table lamp on one side, and we both like to read in bed. The bed was not very comfortable and I had to do extensive stretching exercises in the morning before I could even bend over far enough to put my socks and shoes on and tie my shoes. Finally I do like to soak in a tub and they only had a shower, but it was a really nice newish oversized shower, which was great. Also, they provided not one but two Bibles (regular and Mormon) and also a notepad and pen, thoughtful things we found in no other hotel on our weeklong trip. Overall it was a great hotel, and we would definitely stay there again given the chance! read more

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Clean room with modern amenities. About what you would expect from a Fairfield. The lady at the counter didn't seem happy that I asked for an extra pillow but much to her displeasure, she did get me one. read more

Fairfield by Marriott Inn & Suites Albuquerque Airport - King room - Hotels Near Me - Albuquerque, New Mexico

Stayed here for a week and thought it was a decent place to stay. You definitely get what you pay for in terms of the sounds proofing of the room, however, there are a lot of pros and other things to consider in staying here. Pros: - Not very far from the airport - There's a free shuttle service to and from the hotel - Room service is on point - and day staff and driver are friendly - There's an Applebees in the compound so #winning - Free breakfast - ice machines on every floor - Fitness center Things to consider: - Found a dead roach on my floor (happy that it wasn't alive and trying to impede on my personal space) - Very small fitness center (although much appreciated) containing one treadmill, to ellipticals, one bike, and a few free weights - Room is not soundproofed or light proofed (so be sure to walk with ear plugs and sleeping masks if you need a quiet, dark room for quality sleep) - this is very subjective but I kept having neck pains and couldn't get a good night's rest due to the softness of the pillows (I'm going to see if they can switch a few out) Overall, not a bad place to spend a week. I'm thankful for the hospitality shown. Special shoutout to Brianna (and her team) who is a fabulous, empathetic sales manager and an even better professional. read more

Clean room, excellent service, great access to and from the parking lot into the Inn for some road weary travelers No noise spacious accommodation Access to various stores and restaurants within two city blocks and easy highway access Thank you for an easy restful stay. Great price by the way read more

This place is literally ready to fall down. I think the building is leaning. Our drawers in the dresser will not stay closed and keep opening. The building is creaking so bad I could not sleep. The tile in the bathroom is coming off of the walls. I asked for room service and never got it. What concerns me the most is that structurally this building needs to be checked out. I will not be staying here read more

Fairfield by Marriott Inn & Suites Albuquerque Airport - Drawers do not stay closed. - Hotels Near Me - Albuquerque, New Mexico

I stayed for 18 days on business. I really like the location for restaurants, the airport and it is close to the minor league park. The staff is very nice, the pool and hot tub are clean and always open during posted hours. I like how the security drives through the parking lot all night and there is an Applebee's in the same parking lot. I had a great stay read more

We had a tough time sleeping at this hotel. If you stay here request to be on the side away from the road. Also, I'm handicapped and they gave me a regular room where the toilet seat is even lower than an ADA toilet. It was tough on me to use that toilet. The place is clean though and the breakfast is good. read more

Not the place to stay if you're looking for rest, relaxation, and sleep. From the car alarm that has gone off 3 times so far tonight, to the alarm clock that has been screaming in the room next door for the last 10 minutes (it's 12am) to the hair all over the bathroom... this has got to be one of the worst places I've stayed in. The noise from the interstate is so loud it's as if the window is open. Loud and dirty isn't what usually comes to mind when I think of Marriott hotels, but it seems it's becoming a normal occurrence read more

don't stay here if you have early flight. We had a flight around 6:50 on Saturday and was told the shuttle doesn't run that early, which is fine. BUT they offered to have a taxi ready at 5 as well as a wake up call around 4:30. We got neither. The front desk lady called for taxis at 5:10 when we asked and we were informed it would take up to 20 min. We waited for 35 minutes before calling it quits and taking our own car to the airport with only about an hour left before our flight. We're from the area and like to leave our car at the hotels free parking and just take the shuttle to avoid parking fees. Not this time, totaled $96. Rooms were fine, not as renovated as the pictures led us to believe, but they worked for the night. read more

DO NOT STAY AT THIS HOTEL IF YOU ARE NOT WHITE ! ! ! I am a 65 year old white male IT consultant, 20 Year Marriott Platinum Elite Lifetime member who uses his Marriott points or pays with my card on file to help friends and family when they travel.  I have  never had problems doing so before. Recently I made a reservation at the Fairfield by Marriott - Albuquerque Airport for 2 guests traveling from Ohio to Las Vegas. Both are young black, female, professional, attractive, articulate, well dressed, IT professionals. When my friends checked in, they were treated with suspicion, the desk clerk did not follow the instructions on file, and basically shook them down and treated them like hookers.  Made them pay on their own, and gave them a crappy room, even though I had strict instructions for room type, and to use the credit card on file. When I made the reservation days before their stay, I called the front desk immediately to make sure my guest's names were on file.  I made sure they would not be charged and my credit card would be billed for all charges.  I was assured everything was in place by the front desk. The day before my guests were to arrive, I called the front desk again to make sure everything was in place (guest names on file, room choice, use credit card on file) for my guest's stay, and was again assured by the front desk everything was in place.   But when my 2 young black women guests checked in, they were treated horribly.   When I called the hotel to discuss the incident, the front desk clerk lied to me and told me she was the manager.  As I began to describe my complaint, she then said "I need to get the manager!".  Then the manager refused to take my call. I was told to call back the next day.  It was 1pm when I called, the middle of the work day!  I reminded the desk clerk I was the customer and asked if the manager would please call me.  The manager never called. So I called Marriott Elite Member Services.  I filed a complaint, and was told to contact the hotel. I explained I had already called the hotel and asked that Member Services contact the hotel.  Member Services  replied that I would get a call from the manager.  The manager has never called back.  Member Services did absolutely nothing to help.  So I am reaching out to a larger audience with my complaint in hopes no one else is treated like my guests were.   I was trying to help a young former client by using my Marriott Points to help her move from Ohio to Las Vegas where she was starting a great new job, and a new life.  Marriott has always treated me and my guests with utmost respect (until this incident).  But look how they treated my black guests. SHAMEFUL ! ! ! read more

I was woken up 2 hour early by traffic, and when I turned on the light, I saw a bedbug on the bedspread of the other bed. I have never seen a bedbug before, so I looked up photos on the internet. Sure enough, it was a bed bug. I put it in a cup, but it crawled out, so I put it back in & put some water in the cup. It hung out under water for at least 30 minutes & I thought it was dead. But, no! It started crawling when I poured out the water. They can live under water?!? WTH!?! (Now I know why the bathtub drain was plugged.) When I checked out, I asked for a manager, but apparently there is no manager on duty at 8 AM on a Wednesday? So I told the desk clerk. He seemed dubious, but then I handed him the cup. I heard him say, "Oh yes, that's a b...." and then he went silent. I prodded him saying things like, "I looked up the hotos online," and such, but he had nothing to say. He didn't seem surprised though. He didn't deny it was a bedbug. No apologies, either. I also complained about the traffic noise, and mentioned that I had especially requested a quiet room. I explained that I live a2 hour drive north of Albuquerque, and that I drove down late so I could sleep until 8AM and still catch my flight. I could have woken up at 6AM at home & made my flight. AND saved the money. Again, no apology or concern. Overall, the room was not dirty, but it was not super clean, either. The sign that asks customers to leave a review on TripAdvisor even had a stain on it! This happened on the morning of Wednesday, October 24, 2018. I am completely itchy and fatigued this morning. It's an auspicious beginning to what promises to be a stressful trip. read more

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We have a management problem at this hotel that's manifesting itself as a cockroach problem. I'm on travel 1-2 weeks a month, typically to Albuquerque. I am also a Marriott Gold member. In all my years as a traveler, this is the first Marriott I've ever seen with an active and very visible infestation. In less than 24 hours there were eight spotted, one of which I took a picture of. A coworker at breakfast mentioned he saw two in his room. Cockroaches happen. They are part of the environment. However they are very easy to control with regular, professional pest control. It is a failure of management to not proactively manage this critical, basic issue. It is damaging to the Marriott brand. Edit: I have three coworkers staying at the hotel, also out on business. After talking, the total seen between us in just 24 hours is ten. Four were stomped on near the breakfast area by one of the braver folks. Edit: I found a review from three months ago that also mentions a cockroach problem. Apparently, this problem is pervasive. Edit: This place is an entomologist's dream. Collectively we've observed three distinct types of cockroaches as well as a small, black beetle in the hotel. Interestingly, the black beetles, both alive and dead, are all over the lobby in large numbers. read more

Fairfield by Marriott Inn & Suites Albuquerque Airport - My coworkers and I found ten cockroaches in one day. From reviews this has been going on for months. - Hotels Near Me - Albuquerque, New Mexico

After being in a very serious car accident I ended up spending more than just one night here... I ended up spending three nights here. The staff was incredibly gracious, helpful, and attentive. The bed was spectacularly comfortable... And, there's an Applebee's right in the parking lot. I want to thank the staff and I look forward to further stays. read more

A very nice hotel, very clean and I really enjoyed the hot breakfast that they had in the morning. They had sausage eggs omelettes oatmeal fruit cereal's ,... The staff at this location is excellent. I enjoyed coming into a clean room every day. Also they made sure that they got passed one of my pet peeves and left a lotion every day instead of two shampoos or two conditioners. I'll definitely be coming back here read more

Great staff and service- very accommodating! The shuttle drivers Bruce and James are particularly hospitable. Good local tips on area sites and restaurants. Clean and newly redecorated. The parking lot side rooms are a little noisy at late hours, but otherwise a pleasant stay. read more

Today's my last day here at the hotel the staff is super friendly and the free breakfast is good I would definitely come back . LM

Rooms shakes horribly when the staff use washing machine as I was told be front desk. This room should not have been rented and we felt dismissed by the hotel staff. read more

We booked because Marriott has good name, we were so disappointed by this hotel. We asked for change for laundry. They had no tokens. Next morning. Not tokens, and one of the laundry wasnt working either. The pool area was ridiculous. I felt like we were in a horror movie. Everything was wrong. I called customer service and havent called me 3 weeks later. They dont care at all of their customers! . read more

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I stayed here recently during my first business trip to Albuquerque. It's a pretty decent hotel for anyone looking for a cheap and comfortable place to stay when on business. Pros: - Quick check-in. We arrived around 7pm and there was only one person working check-in. As soon as other employees saw more guests coming in, they quickly rushed to speed up our check-in process and avoid the wait. - Relatively nice rooms. The decor seems to be brand new and fairly modern. LCD TV, new beds, etc. - Decent breakfast. More than I expected from a continental breakfast, and enough to keep me going throughout the morning. Everything was fresh and plenty. - Spa open year round. This was especially beneficial after a long day of meetings and presentations when my coworkers and I just needed to relax. - Friendly staff. Everyone I encountered (except for one janitorial lady) was outgoing, welcoming, and had no attitude. Great hospitality overall! - Free WiFi! There's so many upscale hotels that make you pay for internet, so it's good to have unlimited free WiFi here. It really should be the standard these days. The connection is pretty fast and never drops. Cons (just little things that didn't matter too much): - Minimal amenities. I was provided with only soap, shampoo, and conditioner. Usually I would expect a few quantities of each, and some other things, but it didn't really matter too much. - TV remote is very slow. Don't even bother flipping through channels. It will take you hours. - AC was loud, but if you're staying in the winter time, it won't be too much of a bother. Just open the window. If you're staying in the summer though, the AC is quite powerful and you won't need to keep it on all night. Overall a great little chain hotel that's just right for business travelers. read more

Fairfield by Marriott Inn & Suites Albuquerque Airport - Hotels Near Me - Albuquerque, New Mexico

The hotel lobby and breakfast area was still being remodeled when we arrived. But the rooms were remodeled and very nice. I would have given five stars, but the bathroom was not completely done and the float in the toilet didn't work properly and kept running. The gentleman who checked us in was so nice and made us feel very welcome. Very nice hotel. read more

Fairfield by Marriott Inn & Suites Albuquerque Airport - Hotels Near Me - Albuquerque, New Mexico

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Made reservation. Landed at airport to voicemail stating that my reservation was cancelled. The voicemail said I had to check in by 6 to keep the reservation and that they had overbooked. Two problems: 1) it was 5:15!!! 2) no one mentioned that before. Called. Mediocre apology. A vague promise that they would try to get me in at another hotel, But: 1) I would first have to show up at the hotel (where I didn't have a room) 2) I was responsible for getting to both hotels. read more

Flew in late for an overnight. We called the shuttle and they came to pick us up at 10:30pm which was great plus free transport the next morning to car rental. Breakfast was decent and free and the bed comfortable. Bathrooms small and not updated. read more

Clean and comfortable, located within a short distance of University of New Mexico and the airport, what more could you ask for? How about floors and walls that are not made of paper? We were there during Albuquerque's famous Balloon Fiesta which, if you have never been, starts at o-dark-thirty. This means you are likely to hear others moving around in the wee hours. So, it may not be best for light sleepers or those with kids. Otherwise, free use of business center (two computers), free hot breakfast and proximity to plenty of restaurants, I-25 and other stuff is a plus. read more

I booked a night at this hotel via Southwest.com's website. They were offering 2,000 Rapid Rewards points for booking one night with this hotel and all of the reviews I saw on the website were positive. It wasn't until I decided to write my own review I realized that in order to write a review on Booking.com (which feeds Southwest's reviews) is to book directly with Booking.com. Just to be clear, I LOVE Southwest Airlines. I am a musician and couldn't do my job without them and have only had positive experiences with the airline. However, this hotel was a complete disaster. I booked this airport hotel because I had a three hour window to sleep after driving from playing a festival in Red River to leaving the hotel at 6 AM to catch my flight. I called the hotel to notify them that I would be checking in late and they were accommodating. I arrived around 2:45 AM and was hoping to just catch some sleep. The first room they gave me didn't seem especially clean. Additionally, the room was close to a very busy street that (even at 3:00 AM) was buzzing with noise. It was also equipped with the loudest heater I have ever heard in my life. I decided I could deal with the street noise, but the heater was unbearable. Since I had a lot of gear with me, I attempted to reach the front desk by calling. I called down six times without any answer. I then called the Southwest hotline to explain the situation and work towards a resolution. After that phone call, I decided to try the front desk again. No answer. So, I packed up all my gear and went back downstairs. I couldn't help but notice the intensity of what smelled like vomit in the elevator. There wasn't anyone at the front desk. I waited a while, went through the automatic sliding doors, and buzzed the front desk. The employee returned and explained to me she couldn't hear the phone from the kitchen. I told her my story and she agreed to change my room. However, she gave no apology for the uncleanliness of the first room. Didn't seem disturbed by it at all. While walking to the new room (on the first floor) I noticed the disgusting condition of the area to the left of the check-in desk. The glass water jug container was covered in dust and there were dead bugs on the counter right by the fruit. The carpet in the hall leading to my second room was quite odiferous and did not appear to have been recently vacuumed. When I got to my second room (around 3:30 / 3:45 AM), I realized it was freezing. The heater in this room was totally broken. I decided to just bundle up and crawl into bed to try to get some sleep before my flight. When my head hit the pillow, I immediately noticed the smell of sweat. I looked around and noticed human hairs of various colors and blue threads in the bed. Another unclean room. I was extremely disturbed, but also extremely exhausted. Against my better judgement, I decided to just try to deal with it and get some sleep. When I woke up, I took a 15 min. hot shower to try to wash the grossness off of me and warm up. This eventually caused the fire alarm to go off in the room. Eventually it just stopped and no one came into the room to check to see if anything was wrong. I think the purpose of booking an airport hotel is just to get some good sleep before flying out. If that's your goal, avoid this hotel. It was a nightmare for me. read more

I stayed here recently over the weekend with my husband and two kids. The room was very clean and big enough to accommodate us. I was surprised that they had free Wi-Fi, which was a little slow but dependable, so that was a nice add-on. They have a little mini-market down in the lobby where you can buy snacks and microwave meals. The staff was very friendly, although they didn't seem to know much about the surrounding area, which I thought was odd. There were also quite a few TV stations to choose from, so my kids could always have something to watch at night. The AC and fan in the room worked perfectly. The only real con was that the hotel was very full and the people on the floor above us sounded like they were jumping up and down and stomping around on purpose. I called the front desk about it and they said they'd go check, but I never heard back. It did quiet down later on, though. Overall, my kids loved their little pool and free breakfast, and I enjoyed the free Wi-Fi and large, clean room, so I'd stay here again for sure. read more

The hotel rooms are being re-done from scratch. New elegant glass shower stalls were installed with matching warm white shower tiles, along with new carpet, a marbled vanity/sink area, along with a new bed with premium sheets, flat screen tvs, modern European lighting fixtures with a vibrant accent wall and matching new carpeting. If you haven't stayed here in years it is worth every penny. Excellent visit, quiet rooms, and a full course breakfast with eggs, sausage, toast, yogurt, waffles, cereal and fresh fruit was provided every morning. Enjoy your stay, this is an excellent hotel. read more

Fairfield by Marriott Inn & Suites Albuquerque Airport - Hotels Near Me - Albuquerque, New Mexico

Not bad for the price.

The room was clean. Bed was fresh and comfy. I think the place had recently been decorated/updated. I saw no cockroaches and we were on the bottom floor per request. The pool area was nice. There is a national chain casual restaurant in the parking lot, therefore food is nearby. Free continental breakfast in the morning; cereal, muffins, bagels, fruit, coffee juice etc. and some microwaved sandwiches which i suggest avoiding. The staff was friendly and professional. Word. read more

First of all.. DON'T use your Yelp app on your iPhone or iPod to find this hotel. The map is actually wrong... I got turned around a bit. It's actually on the corners of Gibson & Yale. (I had to call the hotel for directions.) Late check-in... around 1am. This was my choice, amongst very few hotels to choose from - - from a very busy Balloon Fiesta wknd. The room was clean, BUT: The walls were thin, I could hear people walking upstairs and in the hallways The AC was noisy, per Jerry J's review... Lame & cheap bathroom amenities (not that i was expecting much from a Fairfield) But to me... this was my first Fairfield experience. And I saw first hand, why this is probably the "lowest end" on the Marriott food chain of hotels. I was fast to depart in the morning, and move on to my next hotel. read more

Wow. This is a nice Fairfield Inn. I usually stay at Marriott properties and have only stayed at a Fairfield once before. I had very low expectations for this property based on my prior Fairfield experience in Detroit. Lobby was very nice and I was upgraded to a suite. Rooms have been renovated recently and are very nice and spacious. It had a separate living room and bedroom. Very close location to the airport and Kirtland AFB. There is also an Applebee's right out the front door if you need to grab a meal. Very good deal to stay here for under $100/nt. I'll be back on my next business trip. read more

I stayed here in May of 2014 and just forgot to review it then. Very big, very nice hotel. Plenty of free parking and good free wifi. My room was spacious and functional. It was clean and the bed was VERY comfortable. Nice, clean linens and towels. The bathroom was small and clean, with the sink outside the tub/toilet area. There is a complimentary breakfast in the morning that's really good. I was on the 4th floor and I saw a coin washer/dryer on this floor near the elevator (but, I didn't use them.) There is also a pool and gym (neither which I used). It was a very nice hotel and I would most definitely stay here again. It is not located in downtown Albuquerque, but it's close. It is conveniently located off I-25 and is only a couple miles from I-40. All good! I have also stayed in other Marriotts in Albuquerque; a Fairfield Inn (University), a Residence Inn (University) and a Courtyard; all 4 hotels are a good choice - I just picked the one with the best rate for the time I was there - and this one won! read more

Had a great experience here! Especially the breakfast in the morning. There was a man named, Miguel working and he did a fantastic job. Above and beyond any expectation!! read more

I wished I looked at reviews before I booked. As I was leaving OKC on my way to LAS, we decided to stay a few nights midway in ABQ. I went through my Marriott to book this place because it was most cost effective and had all of the things we were looking for. We leave and drive the 9 hours to ABQ only to show up at 2:15am with no one working. I don't mean they were elsewhere on the property, I mean, the person who was supposed to work did a NC/NS and the person before left after working 19 hours, according to the armed security guy patrolling the area. The person before told him that all reservations were checked in...this was the first lie. So he tried calling the manager, we tried calling the hotel number, and finally I called Marriott since I booked through them so I could get points and I'm a rewards member. After holding the representative also couldn't believe they left the hotel without anyone working. Do you understand what I'm saying??? NO ONE WAS WORKING AT A HOTEL THAT WAS OCCUPIED. On top of all that, they couldn't get a hold of a single person. This was beyond unprofessional. So Marriott creates another reservation at a different hotel for the night that was slightly more, didn't have the free breakfast and paid $7 for parking. There were other options, but there were other factors at play, like not being a pet friendly hotel was the biggest. So after the night, I wake up to a charge of $180 for the Fairfield. When I called them to talk to a manager, the manager wouldn't be in until the next day. They still dgaf about leaving us stranded in the middle of the night in a neighborhood that you need private armed (I mean bulletproof vests and everything) for. At first they just said they would just refund me my money. Well, duh....of course you are going to do that. But what else? To date I have received, 3 bottles of water, a bag of chips, a KitKat bar, and the free night. Nothing about having to deal with all of this. The lies about why they kept charging my card (they charged my card again), who would call me back (no one ever did), the manager that would be on site, and now this extra room. This has been the worst experience ever and I will be posting this review everywhere until a manager calls me back. read more

Reserved 9 rooms. Called to change the name for one of the rooms and was told I didn't have a reservation even though I had a confirmation number. Got a half hearted response and was told I'd have to email the manager. Emailed the manager and his supervisor and have gotten no response. Very poor customer service. Will contact corporate offices to lodge a complaint. Very disappointing read more