Best bank ever all the workers are so nice I love it when they have security at the door they open…read morethe door for you. I have not no issues with my checking nor savings. Very nice and friendly place.

Branch in Plainfield, IL is the worst. You go there with a problem and the new manager I believe…read moreher name is Ana she does not help. You tell her a problem and she gives you a number to call and pretty much walk you out the door. Twice she was rude to me and my family. I told her that her power in her head will not take her far and I will not complaint but i was letting her know. She gave me her business card if I decided to complaint for me to have her name right. Twice I was treated so bad. I am so close to leave BMO and go to a different bank but I am trying to see the good and not the bad. I do not go to the branch in Plainfield anymore. 59th and Lockport!!! Sad to have someone not caring for her customers. No guidance, nothing!

5 stars for a bank in today's world?…read more I know! I feel crazy doing it! But it's not a big bank, it's a regional one and I have really had good experiences here. I have screwed up my checking account and called Customer Service literally crying and the kind ladies on the phone have really helped me. (Don't be concerned; I'm fine now, it was another stage of life not known for fiscal stability.) At this branch, I feel like between my husband and myself, we know everyone who works here. They ask about my Longarm Quilting machine as they helped me finance it! They have never charged me fees for using my debit card and have a great outline banking website. My only caveat? Don't overdraw or they will slap you silly with fees. It worked with me, I don't do it anymore!

I have never experienced Racism in a bank like I did at the Hickory Hills branch A banker by the…read morename of Kerri Ann personal banker refuse to shake my hand was very cold and basically told my son she was going to make it very hard for him to close out his account and get his money even with a lawyer my son can't get his money if you're a minority do not bank here we have filed a complaint with The federal reserve if anybody has experience anything with this banker or the bank in general follow through with legitimate complaint

By Far, the MOST PROFESSIONAL BANK in Romeoville and the Country. I have been doing business there…read moresince the day they took that building over.

Very disrespectful! I have been in many banks before and have not been treated like this before. I…read moreentered to pay a overdue fee with Jason who is a tender. He asked for my status in being a US citizen. That type of information is not needed to pay an overdue fee. I also went to cash a check and he was very rude and had a bad attitude. He didn't have a tag with his name which is really unprofessional, so I asked for it. Another person came in and got attended by Jason as well, was not treated in a good way. Bad service!

I have been banking with them since I was a teenager. They greet me by name, and Matt is the best!…read moreI had my identity stolen and Matt was very helpful and we had everything closed and new accounts opened in just over an hour (it was very complicated). I went in to talk to him a month later and he made sure that everything was going smoothly.

Beware of Bank Financial!!! I was a joint owner on all my step fathers accounts for over 10 years…read moreand he passed away on March 16,2017. A week later I started paying some of his bills from our JOINT CHECKING ACCOUNT and went into the Joliet bank the next day to close out the safety deposit and was informed that they locked all of our accounts!!! I asked why and they informed me that my step father had a mortgage loan through them and he was the only one on the loan. So what!! I am a JOINT OWNER ON THE ACCOUNTS FOR OVER 10 YEARS!!! I asked will they pay the checks that I had written the day before and Noreen informed me they would not. I then spent over 5 hours on the phone with Ford for his car loan, city of Joliet for his water, Att for his cable, and Chase for his credit card to explain the situation and pay them over the phone out my own personal account and hope they wouldn't charge me for the checks that were going to be returned.They all understood and no none them charged the fee. So I get a call 4 days later from Noreen informing me that some checks are in and do I want her to put them threw. What? She told me 4 day earlier that they wouldn't. I said no. Then she asks me if anyone is living at the house and have I started emptying it. Who asks that? He wasn't even dead 3 weeks. Anyway with what we had in our accounts that they were holding and what he owed on the mortgage if we were to pay off the mortgage we would have only owed around $70,000. The house was valued at $200,00. I then preceded to get the house ready to put it on the market. My 24 year old daughter suddenly passed away on April 17, 2017. Our world went in a tail spin. We still continued to work on the house and wait for our lawyer to give us letters of office. They came in May and I brought them to the Joliet bank. I them waited 5 days for the hold to come off. It did not. I then called and spoke with Mary Tritsis and she reviewed the documents and said I guess I will let them take the lock off. What?? You have a copy of the will, the death certificate, and letters of office what more do you want. I put the house on the market for sale by owner and sold it within 18 days for $200,00. Four days after closing I went in and closed all accounts. So now not only does Bank Financial not have our accounts but they no longer collecting interest on the mortgage. How stupid is that? Good going Bank Financial. I called 5 other banks and all said they would never hold JOINT ACCOUNTS. I want everyone to beware of this bank. No other bank would do what they did. Chase, Bank of America, and BMO now have my business.

10440 S Cicero Ave, Oak Lawn, IL 60453 Branch…read more Sebastian, I will do business with You anytime. You are a problem solver and understand how to talk to people. You have a bright future my friend. I needed a simple solution and made three phone calls including an excruciating 800 call in which a non English speaker insisted on read a disclosure. Painful and stupid. I call Sebastian by chance, and he came through with an elegant solution. He talked me through it and it worked. Thanks Again.

On Saturday 8/21 at approximately 1:40pm I was in the drive through to make a deposit. The cash…read moreportion of my deposit was $453 to be exact. Well, after several minutes waiting, the teller tells me that the cash portion is wrong, less than $453. I said no, she said yes. I said then give me everything back, I'm coming inside. As she's sending the cash and other things back she claims to have "run it through the machine" 5 times and informed me that she will have another banker assist me. So I park, go inside and the new teller watched me count $453. Did it ever occur to the other teller to manually count the cash?!?! Lazy, incompetent and quite possibly corrupt. Made me wonder if I just took her word for it what would have become of the extra cash. Hmmmmm