This is the letter we sent to the owner, which says it best. WE NEVER HEARD BACK.
We have been trying to contact you directly since last season. Unfortunately the women answering the phone have prevented us from dealing with you directly. We feel that had you personally addressed the issues immediately, we would not be in this position.
In 2020 you installed a new heater for our pool. I have attached photos of that heater below. Although you serviced it once (why did it keep breaking?), we were unable to get you back at the end of last season when it stopped working, which caused two additional problems. One, we are no longer under warranty. Two, as you can see the heater is now garbage.
According to two companies who recently came over, had you installed a bypass at the time of installation, the chemicals would not have constantly run through the heater, corroding it. Additionally, had you addressed the leak in the heater we complained about in a timely manner, we would not need to replace the entire unit only 2 1/2 years after your installation.
Additionally, our pool leaked for a long time. After paying you to replace the liner and all the parts we knew about, you finally suggested (after 2 YEARS of low water) the light be checked. Why wasn't this done when you installed the new liner? The diver said over 90% of the time, the leak is caused by the light. In fact, he also told us our light had been recalled as a faulty product. Why didn't you tell us to replace it? It now leaks again, so not only did we pay to caulk it, we now have to pay to replace it.
You were happy to take our money to install a new heater, replace the liner, filter, railing etc. But we could never get you back to service your own work.
Although we requested service early this season again, we have yet to hear we have been scheduled for a service call.
You should know that as a result of your company's complete and total negligence, we now have costly issues to deal with. read more