This is a great place to bring your vehicle in for anything. They are great! the guy's there are…read moreprofessional, kind, helpful, caring, friendly and trustworthy. I trust them with my car, and that is the most valuable thing these days, is trust. They will be my mechanics as long as I live here, in this area. Thank you! -Tara K. Lititz, PA

Mike's Motor Zone and my vehicle have grown very close these last few weeks. Mike and his staff…read morehave worked dilegenty to identify and correct an extremely difficult situation to remedy, they did so with great determination and were able to not only identify the problem but to also correct the problem. I can say that it is apparent that Mike and staff care about "Getting it Right " as well as keeping the customer informed every step of the way.

Excellent service! My family has been having their cars serviced by Good's for over a half a…read morecentury and have never been disappointed. Over the years I personally have lived all over the country and experienced everything from the top of the line to the schlock of the line. Good's is the very best, and the standard by which I compare all the others.

I don't question the quality of the work but their services are priced at a premium and I was…read moreprovided with a list of thousands of dollars in additional recommended preventative maintenance. I don't believe the value received matches the amount charged.

Took my Jeep in for a very small coolant leak…read more After putting in on the lift the Service Manager told me it needed a new thermostat and housing - $389.00, installed. I took it to another mechanic (recommended by a friend). After putting it on the lift, the Service Manager told me the lower hose clamp was tightened. Problem solved; no charge. The Service Manager asked me who told me I needed a new thermostat and housing. He rolled his eyes and chuckled when I said Meineke in East Petersburg.

Great neighborhood spot. Always good service with fair pricing. Consistent owners. Would definitely…read morerecommend...I've been going here for 3 years now.

Eds was fantastic with my son's car. He is up at school and brought the car in for an issue. They…read morediagnosed and fixed the problem. Great staff and honest people. We are happy to know our car will be taken care of while he is away from home.

This family business has excellent customer service, work ethic and goes above and beyond to help…read moreyou. My car broke down and was towed to their garage. You will not find better people with kind hearts. This knowledgeable father and daughter team work together to ensure you are completely satisfied. They also charged a very fair price for the amount of time spent working on my vehicle. HIGHLY RECOMMEND!

I've been a customer at West Penn for all of my vehicle maintenance, but after a recent visit, I…read morewon't be returning. During an oil change and tire rotation, they called and told me a stud was over-tightened. I pointed out that I've only ever had work done at their shop; logically, it would have been one of their own mechanics. They immediately denied any responsibility, claiming it couldn't have been them. Rather than argue, I accepted their explanation at face value, and paid my bill in full and respectfully let them know that I'd no longer be bringing my business there. They left a typed letter and $20 in cash under the invoice on my front seat; not as a sincere gesture, but as a passive-aggressive parting shot. The letter reiterated that they didn't think it was their fault and criticized me for bringing my own oil and filter (something they had never brought up as an issue before). It was unprofessional, unnecessary, and left a bad impression. Ironically, their education of bringing my own oil made me realize it's better to support local shops by letting them supply parts too; something I would've been happy to do for them had they addressed it professionally. This shop had all the opportunity to maintain a long-term customer relationship, but instead chose defensiveness and condescension. I can't recommend West Penn to anyone looking for professional, honest service.

I have been bringing my Hyundai SantaFe to West Penn Auto consistently for 5-6 years for routine…read moremaintenance as well as unexpected issues with my vehicle. After getting my wheels rotated during one specific visit, I was experiencing a thumping/rattling noise when turning my wheels. Come to find out, one of the front wheels was extremely loose, turns out lug nuts were not tightened. After this mishap, I decided to bring my vehicle to a different mechanic when experiencing issues with the engine. Upon further inspection, the vehicle actually had two other major underlying structural issues including a completely rotted frame. I was told that if I were to drive over train tracks too fast, the vehicle would completely slide off the frame. I wish I could say West Penn was vigilant enough to discover this issue months earlier considering their friendly staff and low prices. I will not be returning.

This place just came up as recommended wen I was searching for a repair facility. Fortunately for…read moreme, unfortunately for my kid, I knew all about these wanna-be mechanics from a few years back. Long story short - their head mechanic didn't know how to check oil properly on her Nissan crossover? (name escapes me) Three times in the shop and they tell her the oil is over full. I go in, act dumb and ask if they could show me how to check the oil since I got blamed for it anyway "your dad is over filling it" Stooge pulls dip stick and proclaims "see overfill again by twice" Me - "flip that dip stick over" Dude had no words because the other side had NOTHING on it because they drained 5 quarts the day before because "it was overfilled" I promptly asked the gentleman "if you toss a stick in a bucket of oil, is it possible to only get oil on one side of said stick?" Note: these cars/engines have an oil drain back hole directly above the dip stick which covers it with oil several inches up the stick, on one side. Even a moron knows to wipe the stick and reinstall to check and look at both sides. A not-so-certified village idiot should know these cars are best checked after they have sat awhile, regardless this poor village idiot was happy to run out 5 minutes after we arrived and check it without ever having a towel in mind. Way to go imbecile. Needless to say, it never left the place and the motor was hammering because they told her to run it and I want putting oil in it again for them to blame me for overfilling. A few days later we stopped in and find in an attempt to get the warranty co to pay for a motor, they blew it up. The one lucky actually told us what they were doing. Obviously totally oblivious to the fact he was saying they were trying to commit insurance fraud. Good luck if you go here or if, like my kid, AutoMax sends you here because their shop is backed up. These geniuses will fix your vehicle right up like Dewey, Cheatum & Howe, attorneys at law would fix you up on legal issues. Well, that statement isn't fair. The 3 stooges deserve more credit than that when it comes to being lawyers.

Needed to get my wheels fixed immediately. They were able to get me squared away as a walk in and…read morewere very helpful!

Did not have a long wait ! Thank goodness - chairs are OK!…read moreWaiting area is clean! etc. Staff was very pleasant,etc Is where I go and will continue to go for work, inspection, etc on my car!

I called 7/15 to make an appointment for our Mercedes service, rep told me to drop ioff 7/23 @8AM…read more The day prior our spare car wasn't done elsewhere so I called Dales asking to push back a day, she couldn't find our appt then said you were scheduled today 7/22 @8am? I told her that's impossible, I texted my husband 7/23 & wrote on calendar. She said well I cant get you in now until 8/21. I thought that was too far ahead & she put our appt incorrectly. We went elsewhere (Crowne Auto next day appt) so we didnt have a chance to use their service. Rep should write in appts as she gives them on the phone to better organize for future clients.

Great people and good service. They fixed my exhaust issue for low cost when another garage said it…read morewould have to go to an exhaust specialty shop

I got my breaks and rotors don't here and there was no problem. I picked up my car and the…read moresteering wheel was still shaking assuming the wheels are unbalanced or out of alignment. So I bring it back a second time to get fixed. Pick it up again expecting it to be fixed and it's even worse. I called them again to bring it in to fix and was told they did not have any openings for several weeks and that I would have to go without my car for possibly a few days. Needless to say they do not take care of their customers if a problem they say was fixed is not fixed. I will not be going back here