No one answers in the office I'm a visitor and can't get any of my mail out of the mail room. It is…read morea disorganized mess. Packages just thrown on the floor ! No one answers every question in leasing office. The plus is the apt is clean

I rented a place in January. I was shown the model and was very impressed. The location and the…read moremodel are very nice. I asked to see the unit that I would move into and was told that they were not permitted to show it to me. I also asked very specifically to make sure it would not smell like smoke. I was told "all of our units are non-smoking, so you don't need to worry about that." I took their word for it. 6 weeks later I had already ordered all new furniture and decor based on the floor plan. It was all arriving on the day I could move in. When I opened the door to my new place, it was a shock and very disappointing. Here are the issues I found waiting: - The unit STUNK of smoke. It smelled worse than a 70's dive bar. Smoke and tar was still visible on surfaces. Smoke stains and tar were visible on windows, screens, and everywhere. It was disgusting. - They had done a very crappy paint job. Paint was splattered on the hardwood floors, on the counter tops, and all over the place. Major gaps in the paint were visable. - Water stains were visbable on the drywall near the sink. - Shelves were missing from my cabinets. - There was no washer or dryer in my unit even though they were supposed to be included. It took weeks to get the basic issues fixed. The place still stinks like smoke and they don't seem to care. The maintenance team actually told me that they laughed about 'Dead Fred' that was the previous tenant. They called him dead Fred because they all knew he was a chain smoker and walked around with his oxygen and cigarettes all day. They obviously knew the place stunk of smoke. When I complained about how bad it was, the offered nothing in return or compensation. No consideration was given. They only offered to mask the smell with air fresheners. After I insisted more be done, they attempted to clean the old AC/heating units and ducts. It made very little difference. When I asked about getting a garage, it took weeks for them to find out if there was even one available. When you ask for help, they talk about being short staffed. The office staff is nice, but they can't get anything done in a timely fashion. All the evidence is that this place is really poorly managed. The maintenance staff is different people every time you turn around. Stay away - it's not worth the money or the aggravation. It's a shame, because the facilities could be really nice. It's a trap.

I've been here a about a year. Decided with how outrageous the price was that I have to break the…read morelease. Whatever. Smart system: I pay what? $55 for a smart system that never works and I can't get the help to get it fixed. Common area interiors: it's old smelly and ripped up carpet. Paint is pealing too and the intercom system doesn't work. And people just leave trash in hall ways. Even when addressed they didn't care to address it with the tenants who left trash in trash can overnight and all of the next morning until pick up. Rent price: $2200 for a single bedroom is outrageous but shame on me for not doing better research before coming here. Outdated might I add. Customer service: great responses when in person but terrible over email or phone. Unnecessary fees: there's a fee for everything. If you can name it, it's a fee... why am I paying for common area gas and electricity... why is there a constant $8 rent service fee when the rent hasn't even posted. I'm paying for stuff to get delivered too... like come on. Will not recommend and I'm happy I'm leaving.

I have lived in this community for 15 months and initially had very high hopes for calling this…read moreplace home for the foreseeable future. The property is beautiful, and the apartments themselves are fantastic--I love my space and have no complaints in that regard. However, my experience with the management and operations here has been far from stellar, and tonight's dangerous situation has pushed me to speak out. Ongoing Issues: "Smart Home" Fee: Residents are charged $55 monthly for this feature, yet mine has never worked since I moved in. Despite spending hours on the phone with the hosting company and sending countless emails to management, nothing was ever resolved. I eventually gave up. Mailroom Fees: While we're charged monthly for a mailroom and locker service, my packages haven't been placed in a locker for months, leaving me to question what exactly we're paying for. Walking Path: One of the property's selling points is its walking path, which I was excited about when I moved in. Unfortunately, it was allowed to grow over and become completely unusable. Multiple emails to inquire about plans for upkeep were ignored. AC Failure: On one of the hottest days this past summer, my thermostat died, leaving me without AC. While I can tolerate some discomfort, it was unsafe for my pets. It took three follow-up emails and an in-person visit to finally get someone's attention and address the issue. While all of these things were disappointing, I was willing to overlook them--until now. Negligent and Dangerous Incidents: Locked Out While Traveling: Last summer, I was in Denver, and a friend checking on my animals accidentally locked the keys inside my unit. When the keypad also malfunctioned, she was stranded. I placed an emergency ticket but was repeatedly told no one could help her because she wasn't a resident. After multiple calls and pleading, I was told someone could get a key--but only in an hour. I eventually troubleshot the keypad myself remotely, but the situation was unnecessarily stressful and could have been avoided with proper support. Tonight's Incident: This evening, with temperatures at 20°F, I rushed out of my apartment with my hands full and accidentally locked my purse, keys, and wallet inside. I submitted an emergency ticket and received a call from the same maintenance tech who "helped" last summer. He curtly told me, "There's nothing I can do. I can't prove you're a resident." Despite reminding him of last summer's situation, he claimed he got in trouble for helping me back then and suggested I wait for someone. I live alone. I had no way to contact anyone or keep warm. The building buzzers don't work, so I couldn't even reach a neighbor. This property's policy essentially left me stranded outside in dangerous, below-freezing temperatures with no assistance. I waited over 30 minutes, freezing, and unable to feel my hands, before calling the police. Thankfully, the fire department came and let me inside. At least they care about residents' safety--something I cannot say about management. Final Thoughts: The lack of response, accountability, and concern for residents' safety is unacceptable. Tonight's incident was not only inconvenient but could have had serious health implications. This property's policies need urgent review to prevent other residents from experiencing the same negligence. Management should prioritize safety, accessibility, and communication--right now, it feels like these are afterthoughts.

I was living here for a short span of 6 months (end of March 2014- September 2014), and I was…read morepleased with their amenities and service. To elaborate on my experience - Amenities and features- Each unit is a duplex housing 6 apartments and it forms a huge compound right off Pauly Drive and Lawson Blvd. The main office (off of Pauly drive) is right next to the outdoor pool and 2 tennis courts which also has basketball hoops. Once inside, they have an office area for tenants that has complimentary wireless internet, and a decent-sized gym with free weights and couple of treadmills and other stationary exercise equipment. All of these features are well-kept. Location- It's located right across Six Flags Great America off of Grand avenue. It's located right off I-94 which makes commuting a breeze. Also, they have Gurnee mall on the other side of the Hwy which is convenient. Even being this close to Six Flags, you don't hear anything coming from there. The layout of the individual apartments are spacious and has all the needed amenities including in unit washer and dryer. Only thing missing- microwave. Also, another negative is the loud central air for the apartment. It's loud enough to wake you up every time it starts up! There is ample parking spots for all the units, and they provide you with parking stickers to make sure only tenants are parking there. They also have garage parking but they are very limited and they have a long waitlist for them. This actually was a huge reason for me to not renew my lease. I envisioned parking outside to be an issue during winter months especially when it snows. As for the front office- the front office individuals were always professional and quick with sending help when I needed it. They are polite, and they have social events set up especially during the summer months to help tenants meet and get to know each other. And the best part for me- They returned a substantial amount of the security deposit for a 6 month stay. They mail you an itemized bill of the security deposit and how much they are taking out of it and for what. And couple of weeks after receiving that mail, I received my check. All of that happened within a month of moving out.

Moving from Texas to Illinois at 22 was a frightening decision but Kirsten in the Pembrook office…read moremade it so much easier for me. I called her a week prior to visiting and she went into an apartment and took photos herself to send to me, eased my mind about the safety/friendliness of the neighborhood and then sent me all of the paperwork to apply. This complex is beautiful and I love my new apartment. The office staff is so incredibly kind and professional. I put in a work order one day and the maintenance guy came within just a couple hours then took time out of his day to show me tips and tricks to my new place (how to work appliances, shut off water, etc). I would recommend these apartments 10/10 times.

I tried to reach out through email waited a week for a response and nothing. I called no answer,…read moreleft a voicemail and never got a response back. My bf from his phone called twice, didn't pick up. I tried to schedule a tour on their website. In response I got an automatic text, saying a leasing agent would get back to me to confirm the tour. No one ever got back to me. We thought we could give this place a chance despite the reviews. Unfortunately, because of the lack of professionalism that is no longer the case.

Since moving here to Northlake farm apartments in 2003, I have seen the property and management go…read moredown at a steady decline over the last 10 years or so. I've seen people move in an out who don't seem to care about the property and management has changed so much until I never know who's in the front office anymore. Half the time the office is closed or when you call there's no one to answer your call. The residents seem to not care about the property anymore because I see garbage laying all over the ground after the dumpster gets full. It has become a health hazard to live here and once was a great environment to live in. But not anymore.

The new manager is a sweet caring woman who has been AWESOME in taking care of the residents and…read moremaking sure that we feel safe and enjoy the home that I love!

This apartment was such a great find for me. Literally like a blessing from the skies. The…read moreapartment is spacious, the crew are very friendly and the area is quiet. Been here since 2019 and never had a problem. So great that I actually got 3 of my best friends to live in the apartments as well. Thank you for giving me this community :)

I love living here. been here for 3 years. new management, office staff and maintenance team are…read moreawesome. The both inside and outside are kept clean. quite neighbors. And everything is in close vicinity. I would recommend this place to anyone.

Looks nice but its not. They have no respect for tenants right to privacy. We'll come into your…read moreunit without any notice. We'll pick on you if they do not like you. For any and everything that you do I have noticed things going missing from my unit. Nothing big, but still things have gone missing,. Have been told that I have 3 days to move out with no written paperwork from a judge or anything. Just verbal, they have done nothing.But harass me for the last three months that I have been living here, and I can honestly say that I have paid my rent every month on time every time and that does not matter they will harass you if they don't like you .i would not move here this place is over priced and a scam and they violate tenant's rights left and right.It's ridiculous.

I've Lived HERE Since ~Sep30, 2018 ! It's Been A Very Nice Place !!…read more I DO WISH The Management Would take Better Care of THE GRASS Around The Buildings Where I Live !!!

Having resided in this apartment complex for two years, I am compelled to share an honest review…read more The amenities and location are satisfactory for me, and the majority of my neighbors are amiable. However, I recently encountered a distressing incident that has instilled a sense of insecurity within me. On May 15th, approximately at 4:30 am, I was subjected to a near-physical assault by an individual residing in the building on my right. Although I was unfamiliar with him at the time, I have since discovered that he has been engaging in persistent harassment towards me & others. On May 18th, I was accompanied by my partner to our building entrance, and upon passing his apartment, he emerged. It was as if he had anticipated my presence. Despite contacting the police twice regarding the harassment, they have been unable to take any action due to the absence of physical altercations, arrests, or any form of communication with the individual. The building office has also been informed of the situation, but no measures have been implemented. I have come to the realization that I am not the sole tenant who has been subjected to harassment. I am aware of three other individuals who have been pursued into their ground-floor apartments. I am apprehensive about my safety and am uncertain of the appropriate legal recourse. This experience is unprecedented for me, and I am concerned that the apartment complex is not adequately safeguarding its tenants. Furthermore, I am unable to identify the individual's name, and I have repeatedly requested that the leasing office provide this information in order to obtain an order of protection. However, they have been unresponsive to my requests. The police informed me verbally twice that they should be able to provide this information, particularly since this is not the first complaint filed against this individual.

In the interest of saving prospective residents time, we'll keep this brief: if you are considering…read moreThe Lakes (or any BH property), we strongly encourage you to pay close attention to the low-star reviews. In our experience, many of those concerns are not isolated and speak to a broader pattern of poor management. It is disappointing to see a management approach that often feels more focused on extracting than fostering a positive living experience for residents. In short, we would strongly advise looking elsewhere. . . . Con el fin de ahorrarles tiempo a los futuros residentes, seremos breves: si están considerando vivir en The Lakes (o en cualquier propiedad de BH), les recomendamos que pongan mucha atención a las reseñas de baja calificación. Según nuestra experiencia, muchas de esas preocupaciones no son casos aislados, sino que reflejan un patrón más amplio de mala gestión y una inquietante disposición a imponer cargos siempre que sea posible. Es decepcionante ver un enfoque administrativo que con frecuencia parece más centrado en sacar de la gente en vez de realizar una experiencia de vivienda positiva para sus residentes. En resumen, les aconsejamos seriamente buscar otra opción.

We were very excited to move in here. Unfortunately, on the day of our move in our building had an…read moreelectrical fire. We have been without power for the last 6 days and we had to pay for the last 10 days of rent for the month we moved in while not having power for 6 of those days lol. The office continues to not answer our calls and sends us to voicemail. I am very sad to say this has not been a great experience.

Tried to delete previous review but since I can't I'm adding new comments. Mgmt has been very…read morehelpful with issues and they continue to upgrade the building. I'm still not happy about paying for utilities but I understand other rental properties are doing the same. I enjoy having the underground garage - especially in winter.

Live there for 3.5 years. Towards the end they made many improvements to the property. They…read morewere always very responsive to maintenance requests. Hugo and Maria are very nice. I moved out to be closer to work. For the price of rent the place is nice and clean.

We love it! We moved in a 2 bedroom 2 bathroom corner unit. Our apartment windows all have trees in…read morefront of them so there is always shade. We have barely had to use our AC this year! Electric bill is super cheap. The pool is lovely! Maria works in the office and she is very knowledgable and helpful. Maintence has always fixed any issues within an hour! Love it here!