First of all customer service is very unpleasant,when I call I introduce myself name last name. But the person at the other side of the phone was rude and pretend not to understand my accent. She said it was to strong. Well I speak 2 languages, it's obvious she only spoke one.I will never recommend this place. Unfortunately read more

I have been a customer for 30 years. Mark's Optical is a second generation family owned and operated business. I have literally had hundreds of pairs of glasses/ lenses made there. At this point I consider them more like family than just an optical shop. Mark as well as his adult son, Gennady, are multi- lingual. He has a large customer base of European clients as well as locals. I enjoy listening to Gennady speaking in foreign languages and in an instant change to English. He takes time and care with every client. Everything is custom made with care and attention to detail. This kind of customer service is unheard of anymore and yet the cost is less than any other place in Denver. Gennady sees the value of the human connections and his advertising is the word of mouth from all his satisfied customers. read more

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Great business and wonderful customer service.Actually they treat you like a member of a family.I use this business many years and highly recommend it for everybody. Except of preparing my glasses I received many useful advices from Mark and Gennadiy,which I value very much! read more

Very attentive, and great attention to detail when measuring eye placement for my new Glasses. (The Ukrainian Proprietors of this Business are great, too.) read more

Gennady was very professional. I was in town only one week and needed new lenses. He gave me several options and didn't steer me to the highest priced ones. I had new lenses in 5 days. Highly recommend. read more

I'm an avid contact wearer and recently got an eye infection. The arm on my back up glasses fell off when I was trying to tighten them with no way to see. Saw Marks Optical was close and popped in. Gennedy was quickly able re-attach the arm and get me a solution. I also ordered a new pair while I was there. He is a real straight shooter and did not try to upsell me. I will definitely be ordering glasses from here moving forward. Prices were very competitive with Costco and he is much easier to work with. read more

Mark and Gennady are extremely professional. The know what they do. The can be entirely trusted. Their rate are affordable. I strongly recommend them read more

Recently I was in Denver and my glass frames broke. We were recommended to Mark's Optical and Gennady helped me with my problem. As I was a business traveler and urgently needed my glasses for traveling and driving. Gennaday profesionally and succinctly assessed my needs and fitted my existing lenses into an availalbe frame. He was thoughtful, kind and went above and beyond to help. I recommend him and Mark's Optical with the highest recommendations. Dr. Rubin, MD read more

It's been a year and a half ... I'm on my way back to pick up a new pair of glasses from Mark's. I like the ones I got before, but while I was there to get a new prescription, I browsed the frames. The $200 Prada frames made for a nice Italian movie director look, but the $59 Harvie Bernard's do it just as well. Since my new prescription is really close to my old one, Mark suggested I only start with the new pair and compare it to the old pair. If it's really better, THEN I can redo the old lenses ... or just save some money. Clearly we have a man who would rather you come back than make the annoying "upsell." ------- Previous Review: Good selection. Great prices! Tucked into an old shopping center next to Denver's Old Hole Sports Grill, you will find Mark's Optical. Seventy percent of Mark's clientele come from the Russian enclave in which it sites; the prices and selection match the cost-conscious Euro-style of the community. Mark is personable, experienced, and willing to help you find the right pair of eyeglasses. Aside from a few frames I found in the triple digits, almost every frame was either $49 or $59. Lenses are an additional $29. And remember, there is no sales tax on glasses in Colorado, so that's your final price. I've put off getting new glasses for half a decade, mainly because I couldn't find a frame that came close to my old pair. Those Armani plastic frames were perfect, and impossible to match. Anytime I ever came close to finding the right frame, I was looking at paying ~225 for the frame, plus lenses. At Mark's Optical, I found the glasses I want for $88 including lenses. Sold! read more

Ok, so having been in Denver for a while, there seems to be a local tradition of how to run a business. You greet people energetically when they come in, then proceed to ignore them as much as possible. When, at length, you have to talk with them, you pretend that whatever they choose for lunch is the second coming of Christ despite knowing for a fact that it's been sitting out for a week because you can't even get the raccoons to eat it-- because the customer is always right to his face, even if you tell your buddy what the moron at table 4 just ordered as soon as you get behind the swinging doors. This is not what you'll find at Mark's. If you want a timid yes-man who'll endorse whatever monstrosity you put on your face, go somewhere else. Mark is a rare find in Denver outside of Colfax- a real person running a business like one. If he thinks those glasses look awful on you, he'll say it. He'll offer unsolicited advice on which lenses, which frames, and whether your prescription is correct. He will not try to jolly you up. What he will do is sell you a damn fine pair of glasses at an extremely good price. Having been hounded, at the last place I tried, into buying the anti-reflective coating (which scraped off piecemeal within a month and turned into a $70 set of perma-scratches on my lenses), I was leery of any extras on this pair. And Mark was cool. No upsell. Just an awesome frame at a great price. I find people in business in Denver have a tendency to retreat behind a bland veneer when dealing with customers. It's refreshing to deal with someone who treats you like your friends would-- no promos, no cheats, no add-ons, just an honest opinion and an honest price from someone who isn't guaranteed to laugh at all of your jokes. Very impressive. I will be back. read more

As good as it gets! This is the second time I have gotten glasses from Mark's. Great prices, phenomenal service, and realistic recommendations based on the style I was looking for and my face shape. I love Mark's! read more

Rude staff, could definitely work on their customer service skills. Mark should hire some better help.

Mark is now my go-to guy in the department of eyewear. Came in here based on Taj's review and not much else (but the location was convenient) and left a damn satisfied customer. After telling Mark I was vaguely certain of the shape and color of frames I wanted he sat me down and found about eight that I may be interested in. After going through them and narrowing it down to two he shot straight with me on what's going to look best on me. The frames were perfect. And my face has more odd angles than Ebbets Field. Tremendous job on Mark's behalf and at a cost that was incredibly reasonable! read more

Owner Mark's a good guy. Great store, great prices!

After a really horrid experience at optical masters I found this delightful shop just around the corner. Small, owner operated, trustworthy, and no more expensive then the big box stores maybe even cheeper. For a small shop he has a large impressive collection to choose from. I have recommended Mark to friends who are as happy with him, and their glasses, as I am. Looking for eyewear in the south east area, don't pass up on this gem of a find. read more

No expertise in fitting. I purchased a pair of frames and lenses from them, and to their credit the construction of the lenses seems to be ok; however, they have no expertise in fitting the frames to my face! This is something one expects from an optician ;-( Anyway, when I first picked up the glasses, the lady who was supposed to fit them to me tried to insult me by saying my "...eyebrows were not straight." Actually, this demonstrated her lack of expertise right away, since no one has perfectly straight eyebrows :-) Then she went on to tell me that "You have to wear them for a week or so before we can do a final fitting." This seemed odd to me as the national chains I've shopped at in the past never made this request. So, I accepted her inexperience and lack of expertise and wore the glasses for week. It was like wearing some sort of medieval torture device (only a slight exaggeration here :-) After a week, I called and MADE A SPECIFIC APPOINTMENT with the original guy who sold me the glasses (Gennady, I think his name was) to have him adjust them. When I arrived for the appointment, he was not there! Not very good customer service. I went to the national chain that I normally use and they adjusted them for free and EARNED MY FUTURE BUSINESS. Not sure why I ever decided to NOT use the national chain in the first place! I will never return to "Marks Optical" and I encourage anyone who reads this to avoid them as well. read more

If you want a salesperson to kiss your ass and agree on everything, this is not for you, but if you want a good pair of glasses for a reasonable price you came to the right place, I have been Mark's customer for 12 years and he always took good care of me. read more

What a wonderful experience. Mark took the time to really get it right and at a more then fair price. First he wanted to use my old frames. ( What a concept, not looking for the upsale, but taking care of his customer ) My old frames simply were not right for my new prescription (progressives) So he brought out a nice frame that would work and quite reasonable too. The whole thing new lens, frames out the door was half of what Kaiser wanted for a similar frame and lenses. And even cheaper then Costco. I am sending everyone I know here when they need glasses. read more

I was very impressed with their speed, price, and service. I've never needed glasses but my daughter had trouble seeing the chalkboard at school and the folks did a great job fixing her up. The glasses make all the difference in the world for her, and they were very nice in explaining all the different options to me. We ended up with two pairs of glasses for her that cost less than many people pay for one, and the kiddo just loves the styles. I'd would definitely recommend to anyone looking for great customer service at an excellent price. read more

I recently moved to Denver and found Mark's Optical through my insurance website. The doctor was friendly; however, the front desk staff is rude, impatient, and does not listen to the customer. More importantly, the "eye exam" is something I would expect elementary public school kids to receive after getting checked for scoliosis. Based on my 10+ years of experience with eye exams, this "exam" was not at all comprehensive and I left feeling cheated. I am currently disputing this experience with my insurance company and will not return to this optometrist. read more

I'm somewhat of a eyeglass snob, owning a collection of pairs to match what I'm wearing. I just tested Mark's Optical on a new pair of specs for my teenager. I'm completely impressed with the selection of frames (at a very good price), cost of lenses (with Transitions) and the speed in which they turned the whole order around...in about 4 working days. I will definitely return to Mark's (probably soon) to feed my own eyeglass addiction with a few new fun pairs. I'm glad to have read previous reviews of Mark's and gave them a whirl. read more

I love this old man. He will watch you try each pair out and will tell you what is "IN" these days. He will also tell you if it doesn't look good on your face haha. Very inexpensive. Five stars for customer service! read more

Mark is wonderful! Great selection, reasonable prices and true old fashioned service.

It took 20 days to get my contacts. I had to call to find out what was taking so long, and they said they got "lost in the mail". When I came by to pick them up, I was told they were shipped to the wrong store and that I had to go to their other location to pick them up. I drove another 15 minutes to pick them up, and the man at the Leetsdale store didn't say a single word to me or apologize for the inconvenience. Will definitely never do business here again. Horrible experience. read more

Don't subject yourself to this place. The customer service is terrible. The guy was nice enough when I first walked in, helping me select frames. After I'd been there about 15 minutes I had the frames I wanted and pulled out my insurance card to ask what specifically was covered. He seemed to change into another person, saying I should have told him as soon as I walked in that I would be using insurance. He said that only certain frames were covered and that he couldn't tell me which ones they were. He would have to have the pair from me and file a claim and then he would know if they were covered. Essentially he didn't like my insurance and only if they paid him enough would he deem that paricular frame 'covered'. Also, he added that I would have to get an eye exam. I said I had just had an exam the week before and that I had an updated perscription already. It didn't matter, he said it was 'his perogative' to require an exam and he did. I won't ever go back. read more

In 55 years of wearing corrective lenses, this has been the best optometric experience I've ever had. I have never been this happy with new glasses, and I credit 3 things: cataract surgery, a good prescription, and -- I never knew it was this important -- being fitted correctly. It was an education in picking out frames based on the activities I do, the bridge of my nose, how the frames fit the rest of my face -- even the correct way to put glasses away in their case. I got expert, honest direction and felt like I was being fit for frames by an artist. Okay. That's all good. But then the price!! I got two frames for less than one pair of regular frames would cost at a big-box store. My old frames wouldn't work for the reading glasses I also wanted, so Mark just called and said he'd include new frames for no extra cost. Mark is the type of professional that my dad was as a dentist -- concern for the patient/customer and the expertise and honesty of a great professional. This man could put big-box stores out of business! GO HERE!! I will never go anywhere else. read more