Here's an honest and detailed review of Mark's Master Service. They were fantastic. This was such a relief, as I've had so many bad experiences with other contractors; after hiring another company to remove asbestos flooring, who broke one of our original light fixtures, left hundreds of staples and nails in our walls from hanging tarps, overcharged us and even shorted us on the refund, I was hesitant about hiring anyone to install new flooring. However, I saw the other 5 star reviews on yelp, and after contacting Mark's Master Service, I had to leave a voicemail. But Mark reached out to me personally via text message. While texting with a business initially turned me off, he came and inspected the house, and gave me a pretty competitive quote immediately; it was a little higher than another quote I'd received, but he was extremely nice, gregarious, and professional. The other contractor I'd contacted - not so much. The day he was scheduled to install the floor, he texted me early and said he would have to reschedule because one of his workers cut his finger badly. I was at first frustrated, because I took time off from work so I could be home for the installation. However, Mark was able to find a replacement and still got the job done within the two-day estimated time frame he gave me. They installed the floor quickly, and it looks fantastic. They even staggered the floorboards in such a way that there is an aesthetically-pleasing pattern across the floor - something I didn't expect, but am very happy about. Mark and his team were professional, and Mark himself was in contact with me throughout the whole process. I'd easily recommend them to anyone looking for floor installation. read more

Mark was incredible to work with and we couldn't be happier with how our floors turned out. He took our orange-ish white oak floors from the 60s and turned them into beautiful natural white oak floors with Bona NaturalSeal. Mark was consistently easy to work with and super flexible. We had other work being done that pushed his start date back and he handled it with no problem. Mark and his team took great care refinishing our floors and left the house spotless. We had to replace some floorboards and he did such a great job it's hard to pick out the new boards vs the old boards. I would highly recommend Mark's Master Service to anyone looking to get the floors refinished. read more

We hired Mark for the second time recently, to repair and refresh our old wooden floors. The first time we hired him he needed to do some tricky repairs, this time we needed an old staircase brought back to life. Both times we found Mark very responsive, responsible and knowledgeable. He personally took a lot of care with our floors to ensure they look their best, and they still look great years on. Highly recommend. read more

This is the 2nd time We hired Mark. This time He installed flooring in our new home. He did an excellent job and I highly recommend him and his crew. He went out of his way to bring me samples when I was researching stains. He is very honest and trustworthy read more

He did our floor a few years ago. Very nice guy. But the final product was not good. We had water damage from a refrigerator leak. He was fast and prompt responding, and was available quickly. We had a tight timeframe and he accommodated it, so that was a plus. He never prepped the area with a tarp to reduce the wood dust from the sanding, even though he says he would. We didnt realize until he was already working away. HUGE MESS afterwards. The final product looked like it was good initially. Stayed out of the first floor as he instructed and seemed great for a bit. The finish is coming up in blotches everywhere. The floor now looks worse than it did before. And the damaged area that was "repaired" is not holding up. I cant recommend his services. read more

Mark did a great job restoring our wood floor in poor shape when we bought it and 2 years worth of rowdy dog scratches and gouges. All for an affordable and competitive price. Plus, he was very communicative with the plan, highly responsive to questions, and flexible. We will use him again in the future. read more

Mark did an amazing job for us at a good price. He was the more personable person to give us a quote and made us feel good about doing business with him. If I had another project to do I wouldn't bother even calling anywhere else. My mother is probably doing her floors this year and I would tell her to call mark read more

Mark's Master Service - Flooring Near Me - Burlington, Massachusetts

Mark and his crew did a great job removing carpet and sanding and refinishing our old floor. The job was on the small side, but Mark gave it the same prompt and thorough attention as if we'd been a McMansion. read more

Called Mark to refinish three bedrooms and a hall of white oak that hasn't been finished since it was installed 30 years ago. First thing I picked up on just talking to him on the phone, is his knowledge of the types of houses and floors out there in the region. It showed to me that he has been in the area and in business for many years. Over the phone he gave me a price range that was acceptable to me. He told me the date and time he would be there. Unlike many other contractors I have dealt with over the years, He showed up precisely, actually earlier than when he said he would. His work truck looked clean and well maintained which is another thing I look for when doing business with a contractor. Hey, if someone can't take care of their truck, I don't want them taking care of my house! I will be having him back to finish the rest of the house soon. I thought his price was reasonable. I could have had some fly-by-night guy in a beat up truck who probably didn't have insurance for his business and could barely speak english do the work for slightly less, but I don't think it is worth the risk. read more

Mark was on time for an estimate which assessing a hardwood kitchen floor and an office which required the removal of wall to wall carpet and the refinishing of the hardwood floor beneath. He gave an honest appraisal of both situations. He is professional, well spoken and speaks from many years of experience. He cleans any and all areas that are affected by the sanding! I would highly recommend him and his crew! Thank you Mark for restoring the office with a new, clean, appearance. Mary read more

It's been over 3 months since I had my floor done with Mark. I had a minor detail that was bothering me over the past three months which I contemplated about calling him. I finally sent him a message and sent him pictures of my concerns. Without any hesitation, Mark offered to come over to fix it for me. He showed up following week and worked very hard on taking floor apart and reassembling the laminated floor he installed. I was very pleased that he was able to fix what was bothering me. I was glad that I had Mark do my floor.. that I can rely on him for after service in case of any trouble shoot. Big thumbs up!! read more

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Mark and his team refinished the floors of our home right after we purchased it. Of all the vendors my wife called, Mark was the most helpful and friendly. He did a fantastic job and we're very happy with the way our floors look. He worked with us to ensure our steps aren't too slippery and made our floors look better than new! read more

Mark helped me about 3 years ago with refinishing my floors in our newly purchased condo. I owed him this review as he did an excellent job. Mark's a friendly and easy going person to work with. What reminded me to come do this was the fact we just sold our condo and we got MANY remarks about the quality of the floors and how they look new. Truth was, this was all mark's excellent work that made this happen and it was well worth what we paid which even then he was offering a great price. read more

Mark and his staff did an amazing job removing an old rug and installing hard wood flooring. We are thrilled to have such amazing flooring in our new home. He responded fast to our call came over fast, and scheduled a time to install within a 3 day period of time! He was always on time and responded quickly to my texts. Thanks again Mark! We love the floors! read more

Mark did a great job with our floors. We had some dark spots that other contractors said could not be fixed and that the whole floor should be replaced. Mark recommended a stain and after sanding and staining you would never know there was any issue with the floor. The house looks great and he even came back for a small scratch that the kids made for no charge, highly recommended! read more

Mark was responsive, helpful, and fast. He refinished existing hardwood and extended it into a new room, and it looks perfect. We could not be happier with his service! read more

I am a Licensed General Contractor and have been in business for over 30 years. We don't advertise (and don't need to), because we choose to work at a higher level of quality, knowledge of what we do, regular-communication, organization, timeliness, cleanliness, and professionalism. After using several different floor install & refinishing people/companies (on projects over the years), and having mixed results, poor experiences, and lots of excuses, I was able to obtain Mark's number. Mark fits the way we work perfectly; He is punctual, professional, able to work within a home owner's budget, honest, sincere, cares about what he does, and about our clients + and does great floor work (he is knowledgeable, and really knows how to do flooring = the right way). I have no problem recommending Mark, and am very glad that we were able to come in contact with him. He adds-to the experience that we provide to our Clients. He was the missing peg that has now allowed us to properly fill-out "our team" as a whole. read more

Mark responded to my email and request for a quote quickly. His prices were very reasonable and we made plans to have the floors done in about a week's time. On the day of job, I found out Mark had injured his foot/ankle. Instead of cancelling, he still showed up (with extra workers) and got my floors done in time. I was really impressed with his dedication. On top of that, the floors look awesome- including the kitchen hardwoods that had been covered by linoleum for decades. Highly recommended! read more

I chose Mark's Master Service for the refinishing of the entire upstairs (c. 1000 SF) of my house after searching the web for local floor services. I liked the positive independent reviews and "vibe" from his website. Mark's was one of three quotes I got for the job. One was WAY low--but the owner quoted (by text) without even coming to see the job (suspicious). Mark's price was competitive with the third company. I was impressed with how quickly Mark responded to my initial inquiry and follow up questions. He was also at my house within a day of my first call and submitted the quote via email the same day. Mark worked with us on schedule and then came EXACTLY on time and completed the job A DAY EARLY. He and his team worked hard and fast, were remarkably professional and polite, and most important--did outstanding work. We have two different sections of floor with two types of wood and Mark was able to get the stain very consistent between the two. The floors look beautiful. A few weeks after the job was complete, I found a long hair (we have three long-haired girls in our house) that had apparently gotten stuck in the polyurethane. It was in a conspicuous place, so noticeable (at least to me). I called Mark to see if there was anything that could be done to fix it. He responded instantly and, surprisingly, came back to my house a couple of days later and did the fix. In summary, this was one of the best experiences I have ever had with a home repair/improvement contractor--and we have remodeled our house from top to bottom. I give MMS an enthusiastic recommendation. read more

Mark and his team just finished refinishing our floors and they look great. We had some floors with water damage and others that were heavily scratched. They now all look brand new! Mark was professional and accommodating to our needs. Highly recommended. read more

Professional, on time, neat. Request for an estimate & visit to our home was answered quickly & our first meeting with Mark was within less than a week. Very reasonable prices. We have used Mark & his services 2 times in our home. The first he did a full refinsihing of 3 rooms & a hallway on our 2 nd floor. The 2nd time we had him do a "facelift" to 2 rooms on our 1st floor. The first project was done in 2 days and we could move furniture into the rooms on the 3rd day. The 2nd project was done in 3 hours & furniture could be moved in the next evening. Always ready with answers to any questions we had (our home in 100+ yrs old) and we will hire him & his team again in the near future. read more

We are thrilled with our newly stained and refinished floors. Mark's professional work was instrumental in updating our new home. Mark was prompt, friendly, and got the job as soon as we needed him to, with no mess left behind. We couldn't be happier. read more

If you are searching for someone to refinish your hardwood floors, your search can end now. Mark is one of the most honest and professional men I have ever had in my home to do work for me. The quality of his work is superb and he made the process of having my floors refinished as easy as possible. The times Mark came over to my home, he always showed up precisly on time. This means alot to me as a customer. I cannot tell you the number of times I have had to waste half a day waiting for a contracter to show up. But not Mark. When he showed up to give me an estimate he thoroughly explained all of my options and the procedure for refinishing the floor. He was extremely informative and had answer to all of my many questions After Mark finished the work I accidentially stepped on the wet polyurethane and needed Mark to come back and fix it for me, which he did gladly, no hassel, no questions asked. Your average contractor would get annoyed and take forever to come back to resolve the issue, but not Mark. He was just happy to help and came back over in a few days. Bottom line, Mark is an honest and professional craftsman. The work he did for me was supurb. I could not be happier with the final result. He vacuumed and dusted the floors multiple times before applying the final finish to be sure that no particles or dust would get caught in the final coat. Your average floor guy would just vacuum the floor over once, but Mark carefully cleaned over the floor several times to be sure that every last particle of dust was gone. I never realized what floor refinishing involved until Mark refinished my kitchen for me. My kitchen floors were previously lacking luster and dinged up. Mark smoothed the entire floor out and I couldnt believe the end result. I never thought anyone could get the floors to look so nice and previously thought I would be better off installing new floors. I won't think twice in the future about who to call if I need work done on my floors. I look forward to working with Mark again in the future. read more

I cannot say enough good things about Mark. I would use his wood floor refinishing services again in a heartbeat, and I would recommend him highly to others. Mark is a highly skilled professional who happens to be a nice person too! Such a pleasure to work with - responsive, timely, fair. He worked to get my floors ready for listing, helped me out when I scratched up the floor just days later, and just made it all very easy. The floors turned out simply beautiful. read more

Mark is amazing! He pulled up carpets, sanded/refinished hardwood and installed hardwood in our home. His work is precise and professional. He is very responsive and worked us into his schedule. I highly recommend him! read more

had great experience with Mark.....after 20 years ..took up wall to wall and revealed beautiful hardwood floors.....Mark refinished them and stood behind his work ....also met estimated cost.....loved the work read more