This body shop is always taken care of my Volvo when an accident occurs. They're diligent and they…read morecommunicate well. The work is solid and I know if I have an issue they'll be delighted to fix it.

BEWARE. We just found out the quarter panel that was supposed to be replace under insurance was…read moreindeed not. AND it was billed as so. Our car is currently in the shop in another city for issues duke had done 5 years ago. We've had bondo ( of bondo like) fall off and rust appearing. The paint he used is also peeling. Don't let them work on you car. Seriously a Rip off to the insurance company and you.

I cant believe I forgot to write a review. Woody's repainted my 1979 Cadillac Seville in a two tone…read moreblue that mad it look better than new. I received an offer from a collector a few months later that I reluctantly accepted. I'm about to take another vintage car there for an estimate. It's gonna be impossible to beat the job they did.

Great service, great work, promised on time. Ron is a class act. I dropped my car off and could not…read moreget my uber app to work. Ron saved my day and drove me to the airport. I certainly recommend his service. My fusion looks fantastic!

Took my car in for a hit and run. The body work was pretty good, matched paint well, listened to my…read morerequests (though pushed back more than you'd want), and you can't really tell my car was hit. However, when I picked up the car white dust (assuming something to do with paint or filler) was all over my back seat / floor area, one of my back doors was missing internal parts (back doors were not damaged so no reason to touch them), tire valves were missing caps (why?), and the car reeked of ammonia mixed with some acidic cleaning agent (assuming trying to cover up the ammonia smell). They also never called me to pick up my car or to drop off my car (though the guy at the front desk claimed they did) so I was stuck with a rental for much longer than necessary. I would really only recommend this place if, like me, this was one of the few body shops that works with your insurance company.

Person over the phone was extremely rude and talked to me as if I was "stupid" and uneducated, I…read morewould have to assume it's because of my speech disorder, but I truly don't know. All I wanted was an accurate price. How do you expect to get business when you speak down to your customers and try to interrupt them when they explain that the customer service is bad. I hope the person does not speak like that to other customers.

I left my vehicle to get repaired here. It was repaired quickly and the service was good. Front…read moredesk at the body shop was great. I ran into an issue picking up my vehicle because one of the service center people gave me the wrong hours and I was in a severe time crunch but Estevan went above and beyond and took my vehicle to a separate area that accommodated the hours I needed to pick it up during the next day. If not for his help, I would've had to pay out of pocket for a rental car and I would've been without my vehicle for a weekend that I really needed it for. THANK YOU ESTEVAN

They damaged our car and refused to acknowledge it even though there are photos proving same. And…read moretheir customer service is null. We purchased a 2017 Suburu in excellent condition early in January, only to have it back-ended two weeks later. It took several months for Progressive, the insurance company for the other driver, to set up an appointment to get our car fixed. We were thrilled when Progressive indicated Quality Collision was one of its preferred vendors. You were also our preferred vendor when we took the time to get our own three repair quotes. On our first visit to your shop,m we were greeted by Thomas Dilorenzo; he was respectful and professional. Thomas also helped us when we picked up the car on April 7. At the drop-off on March 31, we were told the job was estimated at five days. Once we discussed the job with Progressive and your shop a week later, we were told it could take ten more days. We called a week later and were told it would be ready by the end of that week, late on Friday afternoon or at the latest the next Monday. We called again the following Monday, and the car wasn't ready; I asked to talk with a manager and began talking with Edwin. He proved to be a valuable source of information and communicated with us frequently with updates and the reasons for delays. One of the things he mentioned several times was the importance of the quality check before the car left the lot. There were several issues ensuring the car was ready.  We finally picked up the car on Friday, April 7. When I say Edwin did a tremendous job building a relationship, I mean it. We were impressed with him and his commitment to customer service despite the number of issues he ran into with the car (none of them due to your shop). So impressed that we were going to bring the car back in and pay to have QC redo our hood (damaged by sitting under a sappy tree). I was already writing your stunning reviews in my head for Yelp and Google. And then came Ron. When we picked up the car on a Friday, it looked great, except for one issue. The front windshield was cracked all the way through. It was not cracked when we took it into QC. When my husband asked about it before driving off, Thomas took photos and reviewed the original photos. He determined that there didn't appear to be a crack when we brought the car in. He said he would check with Ron the following Monday to see if it could be sent to accounting. Thomas also mentioned QC had this issue recently on another car. Unfortunately, we received a phone call from one of your younger staff the following Monday, telling us Ron denied the claim to replace the windshield. I'm not sure why Ron didn't contact us. I called Edwin and requested he intervene; he tried, with no result. After we got the car home, we also realized that fasteners are missing on the rear-left wheel well, creating a rattle in that corner, and it may also be coming from the rear bumper liner on the right side. This is after having our car in quality check for days. When I contacted QC again to ask for your email addresses, I was told that the person would have to get Ron's permission to give me your emails. I explained I wasn't asking for personal information, just your business emails. I was told again the person couldn't do that without Ron knowing first. As you can imagine, between being told the claim was being denied (and essentially accusing us of trying to defraud you), all those weeks of hard work from Edwin building a long-term relationship with us were dashed to pieces in a few short minutes. Ron couldn't even call us and tell us his decision; he had a younger staff member do it. Yikes. Cowardly move.

Took me out to car to show what they were unable to fix. Could hardly see the scratch until he…read morepointed it out. They were great

Everything was repaired immaculately. The staff was easy to work with. Quick turnaround on the…read morerepair.

ray and betty used old dried zip ties which snapped off and destroyed my skip plate after replacing…read moremy AC which didn't need replacing then I trusted them again with cv axle replacement. I picked my vegicle up drove 1/2 block and the left cv axle snapped. rey said it was a defect..! when I picked up again and drove it to test it, it started make a grinding noise and whining noise. I stopped then hit the gas and the transmission was slipping. when I arrived home and checked trans fluid, the stick showed empty.!!!!! I called he said it didn't THROw fluid after the snap incident! idiots.. Gas mileage is down by 100 miles per tank. these people should not be working on cars. now I need a new transmission BEWARE!!!!!!!:((((

Shopped around for a paint job and Mr gs was best deal its scary finding a good paint shop that…read morewill paint ur car right and for a descent price I own a 98 grand prix had a bad paint job from earl scheib took it to Mr gs and they transformed the car looks totally different look like new again they did a great job would take another car there to get painted and would recommend them to any one

We used Ratchet Industries on San Pedro for hail damage repairs on our truck through a USAA…read moreinsurance claim. Our communication was with the owner, Rori. The truck was dropped off on August 28 and was not marked "ready" until November 21, nearly 12 weeks later. During the repair process, we were repeatedly told it would be "two more weeks," but the completion date kept moving. Communication with both us and USAA was slow, inconsistent, and often nonexistent. Because of the shop's extreme delays, we incurred additional rental car costs. Ratchet Industries agreed to reimburse us for the rental expense, and USAA has a record of that agreement. The amount still owed to us is $1,604.84. After agreeing to pay, the shop again repeatedly told us payment would be made in "two weeks," but no payment was made. At the shop's request, we even tried working with them on a payment plan, but those payment dates have long passed and they are no longer communicating with us. As a final attempt to resolve this, we offered to accept half of the amount owed if paid by the deadline we gave them, which is now about six months after we incurred the rental cost. We still received no payment and no communication. When the truck was finally marked "ready" on November 21, it was not actually complete or properly put back together. The new drip moldings had not been installed, the interior paneling had been put back loosely and needed repair, the middle light housing was broken, and screws were missing from the tailgate molding. We have been very patient and gave Ratchet Industries many opportunities to resolve this. We are requesting payment of the $1,604.84 rental reimbursement they agreed to pay, or at minimum a written response and immediate plan for repayment.

I had a terrible experience with this business and the owner, Rory. I brought my 2023 Audi SQ5 to…read moreA to Z Aesthtics (which is the same business as "Ratchet Industries"), for STEK front bumper and hood protective film. When I got the car, the ppf had bubbles and the edges were not aligned well or evenly on the left and right side. The owner said I need to let it cure for 2 weeks then bring it back and he would fix the issues. I paid in full, which was a mistake. I scheduled twice to fix the problems, and the owner didn't show up either time. He just left me waiting outside his shop, no one was there and no one answered the phone when I called. He generally won't pick up the phone when I call and doesn't reply anymore to text messages. I also never received the STEK warranty. He claims to be a STEK authorized installer, but his business doesn't show up as one on the STEK website, make of that what you will. Poor quality work and unprofessional, I'll never be back.

Well, they did a fantastic job! I was dumb enough to put those silly fender flares on my truck…read more.. And they were smart enough to take them off and make my truck look brand new... Can't even tell they were there! And they did it for about 1/3 of the cost at the bigger shops were wanting to charge. Bookmark this place you will need them one day and you will not regret it! They do fantastic work!

Liz was super helpful from the very beginning. Work was done in a timely manner and the car looked…read morelike new! I couldn't be happier with the results!