Fenwick is a large department store, located in Newcastle city centre, it's spread over five floors…read moreand is one of the anchor stores at Eldon Square Shopping Centre. Fenwick as a brand has 8 locations across the country and was founded here in Newcastle Upon Tyne. This location is their flagship. The store has entrances on street level (Northumberland Street) as well as entrances from the mall. The store is open until 7 pm on most days, although opening hours can vary, this means they're generally open an hour later than John Lewis, which is the mall's other main department store. The store is fairly attractive, with modern and older parts and the selection again is reasonable. The renovation is starting to show which is ongoing to celebrate the store's 140th anniversary. The Food Hall area reminded me a little of a smaller version of Harrods, pricey for sure but they had a variety of items appearing to be high-quality, including some meats which looked of a fantastic quality. I much prefer the technology section at John Lewis nearby, however - although Fenwick for sure wins on the Food Hall side of things. 4*

Thank you again to two great sales ladies Lindsey and Helen in the electrical department…read moredownstairs. I bought a magimix food processor, it wasn't a straight forward sale as I had to take it abroad. Lindsey and Helen really bent over backwards to help me find the right size, the colour I wanted, to wrap it well to take it on a plane ..... They couldn't have been nicer. A real pleasure in doing business with sales staff like that and they definitely make you want to shop at the store again.

This is a retail outlet branch of this famous retailer and items are sold at discounted prices…read more Therefore the range is a bit hit and miss, and you cannot guarantee that they will have what you have gone for. They do have a bit of everything, a little bit of footwear, underwear, some menswear, a small amount of childrenswear, but mainly ladies fashion. This, as you would expect, is mainly classic pieces. Being mainly the ends of lines, there is not always a full range of sizes, but there is a good selection of the Per Una range, sometimes with very large discounts. The shop is located on a retail park which has ample parking and is easy to get to. It also has a small coffee shop selling snacks, hot and cold drinks and sandwiches and there are also customer toilets.

I was in the Northumberland Street branch recently, as I was visiting family in the North of…read moreEngland whilst I was back in the UK for a few weeks. I've visited the branch a few times over the years, and the majority of the staff have always been so lovely and incredibly helpful. However, during a recent conversation with a lovely and helpful staff member (we'll call them SM: A), another member of staff (we'll call them SM: B) randomly came briskly - almost marching - over to myself and SM: A, and proceeded to rudely interrupt our conversation, stopping it entirely, and THEN interject that SM: A needed to get back to work, implying therefore that they were not doing their job. Most times I have visited that particular branch over the years, SM: A has been present and I don't think I've ever seen them stop, much less slow down! Some other similar staff members, on the other hand, they seem as though if they slowed down any further they'd surely stop and proceed to go in reverse!

Caters for all ages. Up to date fashions as well as classics. Reasonable value for quality.read more

Now that BHS is gone, TJ's is one of the only reminders of a High Street that didn't consist of…read moreH&M, Topshop, Zara and New Look. It is a bit of a dingy old place if I'm being honest, but they have some killer sales sometimes, which go down well with Newcastle as the shop is usually pretty busy when they have reductions. The ground floor has a small beauty department at the front with clothing and shoes towards the back. There is a small stretch of basement as well which has the bed department. I never find myself buying ANYTHING in here but it is always good to browse around if you are on Grainger Street. Upstairs, they have the homeware department which is extensive. I think it covers the entire first floor! The actual products are a bit dated but they are going cheap at really affordable prices. I think I saw a JML stand too, which I've only ever seen before in Woolworths and BHS! Very rare! If you go upstairs again, then you will be smack dab in the centre of the electrical department. I must admit, it is slightly chilly up there as they usually have all of the fans turned on full blast which is a bit unsettling. Up on this floor is the restaurant which looks fairly decent for what it is. It also boasts big windows with views over Grainger Town. But I have never eaten here so I do not know what the food is actually like. As the final remnant of the 20th century High Street, it does a great job and is worth a visit every once in a while. If you are a younger shopper the clothing is a bit lacklustre and is just rails and rails of granny and grandad clothes.

This is a department store that reminds me of being a child in the 70's. The store is a little…read moremessy and in places quite gloomy but there is usually a good range of goods, particularly branded cosmetics, and the prices are very good indeed. If you like named brands with affordable price tags then come to TJ Hughes, but if you love the big glitzy displays and designer price tags of Fenwicks and John Lewis then this place is most definitely not for you. The store is not in the main shopping areas of Northumberland St. or Eldon Square, but it is fairly central (5 minutes walk from Monument Metro Station). There are no lifts or restaurant, it's quite basic but a good place for a bargain. T J Hughes 86-92 Grainger Street NEWCASTLE UPON TYNE Tyne And Wear NE1 5JQ Tel: 0191 222 0017

John Lewis at Eldon Square in Newcastle city centre is a large and modern store and certainly…read morestands out within the mall, which can be said of many John Lewis locations. The store is over four floors and features good facilities that you would expect from any John Lewis department store including a Cafe, toilets, as well as a selection of men's and womenswear, as well as a selection for home furnishing and technology. The staff seem friendly enough when you're able to find someone. 4* - A good store, do be warned it does close very early though, as of October 2022, it closes at 6 pm between Monday and Saturday, and even earlier on Sundays, which is strange for such a large store.

This John Lewis is HUGE, and stocks just about everything you can think of. This is one of its…read moremajor plus points. I find the shopping centre in Newcastle way too big and sometimes just want to grab and go. The layout of John Lewis certainly allows this, and the store displays are always tip top. What is my absolute favourite thing to do here is go round the make up counters, which makes me feel like a princess because everything is so shiny and lovely and nice. Once again, huge props to the staff here, they have always been lovely to me and more than willing to have a natter if they aren't busy.

One of the newer and flagship stores in Monument Mall on Northumberland Street, this branch of TK…read moreMaxx is actually a rather nice store, especially for the TK Maxx chain who in all honesty I've found to have some pretty awful branches in terms of overall look and feel, such as my local branch in the Manchester Arndale. This branch has the typical "Love Newcastle" sign as you walk in, which TK Maxx seem to do for every city I've noticed including Manchester and Liverpool, from past experience. This store is one of the more modern TK Maxx branches I have been in, you enter through the lift and of course pick the floor you want to go in, the view from the shop is actually not bad. TK Maxx in a way is like a jumble sale, but this store feels a little bit classier as it isn't as cluttered and the decor is nicer which is good, some products here were okay and decent value too. There wasn't a high amount of staff around the shop floor but overall this is a nice store, a decent size in a good location in Newcastle city centre, also close to the intu Eldon Square Mall, so I feel this store warrants a three star rating, I'm pleased to report.

This store is so nasty they don't clean or don't pick up stuff when it's lying on the floor they…read moreleave it for cleaners to pick it up and management is so bad they don't listen to any of their staff and the young lad who's always on the tills he is so amazing and is always asking if people are okay and always helps customers out when they ask for help I think his name is Nathan

Newcastle's Debenhams is nice, modern and shiny but every time I pass through it, there always…read moreseems to be something missing. The staff seem very disinterested and are never any help in the slightest. Once I was lost and the girl who "helped" me just lazily pointed her finger to where I needed to be. It was actually the completely wrong direction that I was pointed in too. There is a restaurant on the top floor but it's a bit dark and I'm not really a fan of department store brasseries anyway. On the bottom floor there is a small café which is much nicer and is the shining light of the whole store, serving up generous helpings of chocolate cake and large mugs of coffee. I do like the toy and gift departments as well, but in this store they are allocated a small chunk of the third floor, as far away from the store entrance as possible. You could just use the lifts to get to this quickly but they always have large queues as they are just not big enough for a store of this size. The Metrocentre store should be a role model for this one because I always walk out of the Metrocentre Debenhams satisfied but it is not the case with Eldon Square. Even if the staff had smiles on their faces I would walk out happier!

I am disappointed that NewDay (Debenhams credit company) suddenly increased the interest rate on my…read moreDebenhams Credit card without explanation, forcing me to cancel the card. I have been a Debenhams card holder for many years and consider myself to be a loyal customer. NewDay had a "couldn't care less" attitude when I discussed their reason which leads me to question if Debenhams are aware of the loss of their customers through this method. NewDay are run by the Santander Bank. Say no more...

I love this shop!! Just like primark it has some good quality clothing for an extremely good price!!read more

Leaf clothing is centrally located in Newcastle, it's a small family owned clothing shop. They…read morecater for both Men and Women and have a range of fantastic clothing brands which the owners Brian and Josie personally source each season. They are friendly, helpful and the clothes are very reasonably priced for the quality and style.