The work did not seem to us to have been done properly - we were pretty sure they didn't bury the drainpipes deep enough. They sent a senior person to check, and that person agreed with us. So the company sent someone to supposedly fix it. We were a bit skeptical, but the work visually looked good afterwards (we could not yet tell whether grass would grow over the pipes they placed) and they asked us to sign a paper. But as the season passed we could see that the pipes were still sticking slightly out of the ground (grass won't grow, and the lawnmower chops up the top of the pipes), and the bricks to the front door were falling uneven over the drainpipe, causing potential ice and tripping hazards. We placed calls and got no reply from Markham Landscaping. We gave up for a while, tried other things (putting more lawn soil and seed). Pretty much every year (probably every year), after we made an effort at our end, we called to say the problems are still outstanding. We were told 'someone will call you'. Yet still we got no reply. Life is busy, and I'll admit I did not always take the time to chase down an answer. Sometimes I followed up once or twice, sometimes I just placed the call and let it stand. My husband put off hiring a new contractor, because we had no appetite to pay a different contractor for the same work. Today, after four years of calling and getting no response (and clearly not being aggressive enough), I decided I was going to succeed in speaking to someone. I guess I'm motivated by the fact that we can no longer putting off hiring someone to have the work re-done. So I waited on hold until I could speak to a manager. He acknowledged, looking at our records, that there is no record of the company replying to our calls, after the second visit. He said it would be hard for him to admit at this point that he has a warranty issue, since several years have passed. He tried to offer some excuses, such as how many calls he gets in a year and how hard it would be to respond to all of them, or how many years have passed. True, but it seems rather 'weasly' to not return calls while a warranty is valid or in what would be deemed a reasonable time, and then later say, well, now it's too late for us to honour the warranty. In our phone call I asked if he would honour the work and send someone out to redo it, and offered that perhaps we could reach a compromise -something they could be proud of, too. He did not come up with a counter-offer and woudl not come and re-do the work. When I suggested that I would share my experience online, this is what he responded: "The demand for my services exceeds my ability to supply. Just look around your neighbourhood to see [how many homes we're doing]. I don't need to justify my work." I interpret this as, they will rest on their laurels - they have plenty of business, they don't need to resolve our problems. We would absolutely not use Markham Landscaping again. read more