This was the worst manicure experience I have ever had. I would love to give this establishment a NO STAR rating!
In September 2011, I was in Myrtle beach for vacation and decided to get a manicure and pedicure. I chose this salon because of the good reviews online and its location in the new Market Commons area.
My pedicure was fine and was performed by a male who was very nice. My manicure, however, was different story. An Asian woman, who introduced herself as the manager, performed my manicure. First, she used a very rough-gritted file to file my nails (the kind of file/buffer that would be used if I was having acrylic nails put on). I think she thought I was getting gel nail polish, but even when I clarified that I just wanted a regular manicure, she did nothing to try to buff out the deep scratches that were already in my nails. I am only mentioning that experience because it illustrates the poor quality of services you will receive at this establishment. However, the next part of my experience is the reason I am writing this review.
The woman began filing my nails in a round shape. I asked her nicely if she would square my nails. She became very upset and exasperated and told me that my nails are too short to square them. I explained to her that I always keep them that short (it is my personal preference to have short, well-manicured nails, as I work with the public and I think it looks professional). She began arguing with me very loudly, so all of the other patrons in the store could hear and telling my to look at her nails because if my nails were as long as hers, she could square them, otherwise, she can't. It did not make any sense to me. First of all, why is the woman, who claims to be the manager, arguing with me, a customer? Second, why is she unable to perform a simple task, like taking a nail file and moving it back and forth straight across the edge of my nails?
Then, it got worse. She was again using a very rough-gritted file on my nails. This file would be better suited for toenails or acrylic nails. All it was doing was tearing the tops of my nails. When I asked her if she would please use a finer file, she told me that was all she had. So I responded, "you only have one nail file in your entire nail salon?" and she said yes. I asked again, "you are telling me that in this entire salon, you only keep one nail file for all customers and to use for all purposes?" Again she responded yes.
At this point, I told her I wanted to leave. I was very embarrassed, as the other customers could hear our argument because this woman was yelling and I just did not want to be there anymore. She then told me I had to pay for the entire manicure if I left. So even though all she did was ruin my nails by scratching them with an inappropriate buffer and filing them with the wrong type of file, I was responsible for paying for entire manicure. I decided to stay. If I was going to pay for an entire manicure, I was going to receive the entire manicure, even if the experience was miserable.
That was the end of the arguing and drama. After that, she finished the manicure and I paid and left. I told her that I was going to write a very bad review and post it online. I did not do it right away because the whole experience was so upsetting, I didn't want to think about it.
Please don't go to this establishment. There are many many other great nail salons in the Myrtle Beach area that will treat you well and provide you with the services for which you are paying. read more