Today was not one of my better days emotionally or physically, and I came into my PCP appointment…read morefeeling completely burnt out. Before even seeing my provider, Stephanie Mackey, MA, made such a difference in my experience. Her patience, calm presence, compassion, and genuine care immediately shifted the energy of what had been a very difficult day. She took the time to get me situated, listened with kindness, and made me feel seen as a person -- not just another patient checking in. In healthcare, those moments matter more than people realize, and Stephanie's professionalism and warmth truly stood out. I'm deeply grateful for the comfort and reassurance she provided during a rough day. Thank you for having someone like her on your team.

I had a good experience with my doctor, but the front desk and office staff have been incredibly…read moreunresponsive and inconsiderate. I've been trying to get a simple form filled out for my employment onboarding and after nearly a month of calling and messaging nearly every day, I still haven't received it. Despite repeatedly explaining that this form is required for me to begin work, every time I call I'm told they'll "send a message" to the person responsible. Nothing ever happens after that, absolutely no updates, no follow-through, and no sense of consideration. As someone who has worked in healthcare, I would never put a patient through this. The lack of communication and basic respect from the office staff has been frustrating and honestly unacceptable. It's a shame, because the clinical care was excellent, but the administrative side is severely lacking.

I've had a wonderful experience with Dr. Sibo Zhang at Penn Medicine on South Street over the past…read morefew years. Dr. Zhang is incredibly caring, patient, and truly attentive. The conversations always feel collaborative and two-way, which I really appreciate. There are many situations in healthcare where you can feel rushed or like your concerns aren't fully heard, but that has never been the case here. Every visit feels thoughtful, engaged, and genuinely focused on what you're saying. Another aspect in which this practice stands out is its ability to help patients navigate the larger system. Dr. Zhang has been very helpful with referrals and specialists, and in handling the complexities of working within Penn and insurance networks. In simple terms, he makes processes that could feel complicated much easier to manage. Communication outside of appointments has been excellent as well. Dr. Zhang responds through the Penn portal, provides timely and clear updates on labs and test results, and the app itself makes it easy to manage prescriptions and ask questions. It all adds a layer of convenience and peace of mind that's hard to overstate. The South Street location is a major plus for anyone in Center City. It's easy to get appointments quickly, and having additional services like imaging in the same building makes it feel like a convenient, comprehensive care destination without the chaos of a large hospital campus like HUP or Penn Presbyterian. I understand Dr. Zhang will be leaving in the coming months, which is disappointing as a patient, but I'm genuinely happy for him. He's an excellent doctor and deserves a great next chapter. I do plan to stay with this practice and transition to another provider, which shows how strong the overall experience has been. Highly recommend Dr. Zhang and this location!

I came here with a sore throat. I was seen by a nurse practitioner for a total of 5 minutes, most…read moreof which she spent staring at a computer. I was then sent a bill for $320 after insurance. I couldn't believe this considering it was 5 minutes with an NP for a very straight forward sore throat. Turns out this place intentionally over inflates the amount of time they spend with patients in their notes so that they can charge for an extra long 40 minute appointment. I spent a month trying to dispute this insane bill, but it turns out they can run up whatever nonsense charges they want and there is nothing you can do about it after the fact. This place completely takes advantage of patients, and I will never go back.

I'm a new patient at Rittenhouse Women's Wellness Center as of May 2021. I've been into the office…read moretwice so far, and have had positive experiences in person on both occasions. The first was for an annual check up, which was very easy to schedule over the phone. At the end of this appointment, I tried to schedule a follow up appointment for some bloodwork and a vaccination. I was told that you cannot make appointments in-person and had to do so online, which I found a bit frustrating because I prefer making my follow ups while there so I don't forget. After my first visit, I was sent information via email regarding how to sign up for their online portal. I did so and attempted to make the follow up appointments I needed, sadly the website is tricky to navigate, and the "services" I needed, did not appear as options for me to select while scheduling. Five months later... I finally got around to calling and was able to make the appointment over the phone but learned that they no longer do bloodwork in house. I was easily able to schedule my vaccination appointment with options as early as the same day and next day. This week I arrived early by for my 8:15 AM appointment. I was seen about 10 minutes late, but that's fine. I was provided with paperwork regarding the vaccination I was receiving and then administered the vaccine. This process took about 10 minutes start to finish. After leaving, I realized that I do not have a follow up appointment scheduled yet, and will need one. I plan to call sooner than later to ensure I don't go another five months without returning. I've found the staff members to be kind and professional. I really liked Molly Lee, who did my annual as she was thorough and informative. In a perfect world, I'd be able to schedule my next appointments while there in person.

I will echo some of the recent reviews. I've been with this practice for 13 years, and for a…read morevariety of reasons (in and out of their control, I assume), they have NOT lived up to a good standard of care recently. They don't have sick visits in any remotely reasonable time frame (instead they have told me to go to urgent care, even though it costs me double my co-pay with my doctor). They don't always get back to patients on the portal. Each doctor I've met and who has cared for me is very personable and kind and takes time to hear me, but access to doctors is extremely limited (telehealth or otherwise). Overall, they seem very overworked/overenrolled or just have very limited hours. I hate to bail on the practice, but this is endlessly frustrating, and I don't really feel well taken care of.

I've been coming to Penn Center for Primary Care for many years, and overall I've had a very…read morepositive experience. Since it's a teaching practice, your primary care doctor may change once they complete their residency. However, the office does a good job of notifying you when your doctor is moving on and helping you transition to someone new. While I've had several different physicians over the years, I really don't have any major complaints. One of the biggest advantages is that all of your medical records stay within the practice. Each new doctor has access to your history before your appointment, so you don't have to start completely from scratch every time. Even though every provider has a different approach, I've found that most of the doctors I've seen take the time to listen, hear my concerns, and work with me to come up with a plan that fits my needs. That has made a big difference in my experience. Getting a routine appointment can sometimes take a little while, but if you're sick and call the nurse triage line, they're usually able to rearrange the schedule and get you seen much sooner. Check-in is also quick and easy. Parking is probably the biggest downside. They have a newer parking garage, but it's a bit of a walk to the office, which can be challenging if you have mobility issues. There isn't much handicap parking directly in front of the building most of it is around the corner. While I understand those spaces would likely fill up quickly, having a few closer to the entrance would be helpful. Ongoing construction in the area can also make getting there a little more difficult, although there is metered street parking if you're lucky enough to find a spot. Overall, the staff and providers have treated me well over the years, and despite the occasional parking and scheduling challenges, I'll continue coming here. It's a practice I feel comfortable recommending.

I've been seeing Dr. Barden at Penn Center for sixteen years now and she is the best doctor ever!!!…read more I am very pleased and lucky to have found her.

This doctor is kind, funny, and very good at what he does. He takes time to listen and answer…read morequestions. While his office can be busy, his assistant Cynthia is very responsive and helpful. What more can a patient ask for? Even though I no longer live in Philadelphia, he was nice enough to call in a prescription for me for an antibiotic when I was in between doctors.

Dr. Cavuto genuinely cares about his patients. I went in for a routine check-up and my heart was…read moreracing. He immediately sent me to the ER at Methodist Hospital. I was admitted, and not too happy about that, but Dr. Cavuto wanted to make sure I was going to be ok. Kelli, his medical assistant, also does it all, and well.

I have been a patient of the practice for about two years now. Transferring from another office, I…read morehad no idea just how pleasant an experience that dealing with a medical office can be. Front end staff are personable and efficient, wait times are cut down significantly compared to other doctors I have been to. Cavuto himself is about as approachable and professional that I've found a doctor to be. No issues even broaching subjects I find embarrassing or am hesitant to discuss. He is very understanding and accommodating, and works with you to find a standard of care you're satisfied with. Will upload a picture eventually but I can't recommend this practice enough.

Misdiagnosed my daughter with PCOS. Even put her on Metforman to treat. My daughter was going…read morethrough menopause with a genetic condition, Fragile X. The endocrinologist and even gynecologist who looked at her bloodwork from Dr Sherif could not understand how she came up with PCOS. It was clearly not the correct diagnosis.

Dr. Sherif is an exceptional professional! Thanks to her expertise and excellent patient care…read moredoubled by a kind and genuinely friendly demeanor, I was able to deal with my PCOS and hypothyroidism and drop over 60 lbs this year. I wholeheartedly recommend Dr. Sherif and am thankful to her.

The nurse practitioner came in and made sure that you were comfortable and examine you to make sure…read moreeverything was good

Deciding it was about time to start taking advantage of my health insurance, I scoured the interweb…read morefor a doctor. After a horrible experience with a local gyno (where she convinced me that I was depressed -I'm not, it's called PMS- and needed to be on happy pills), I've been a bit skeptical of docs. After reading Julia's review, however, I decided Dr. P sounded like my kinda woman, "someone I would love to have a beer with?" say no more. So I scheduled my appointment on Friday and they were able to put me in on Monday. I showed up at 3:30 (my assigned time), fearing I'd end up spending my entire afternoon there. Within 10 minutes I was seen by a nurse and within another 5 Dr. P showed up. She's just awesome. Totally conversational, quick to put you at ease, thorough... We talked about my medical history, she ran through a few exams, prescribed some medicine for my nagging cough, and sent me off for some blood work. I was out of the office by 4:15! She also referred me to a new gyno and dentist. All in all, Dr. P is terrific, thanks Yelp.