We have been going to Insurance Lounge in Grants Pass, Oregon for several years. Christine,…read moreInsurance Concierge, is amazing. She makes understanding the health insurance maze easy. She knows all aspects of health insurance frontwards and backwards. She is an expert in her field. I mean an EXPERT! A couple of years ago I went on Medicare. Signing up for and choosing a supplemental could not have been easier, or dare I say, fun! Christine takes her time to explain each option. There is absolutely no pressure to choose a certain plan, and they do not receive any kind of commission. I have been happy with my coverage as a result and it's great to have a decent understanding of it - all because of Christine. I am unsure why others do not take advantage of this free service. I highly recommend Insurance Lounge for all of your insurance needs. They make it simple to choose a plan that fits you. Take advantage of this amazing service in our backyard!

My husband retired, and we were overwhelmed trying to figure out our insurance options. Christine…read morewas brilliant! She walked us through our best options, found a great Medicare Advantage plan for him and a new health plan for me with dental, vision, and hearing. She saved us so much money. Everyone there was so helpful. Thank you!

When I was younger, I saw life in black and white: work, sleep, and hand over money to my insurance…read morecompany like some sort of mildly resentful subscription service I couldn't cancel. I didn't ask questions. I didn't expect joy. I certainly didn't expect...feelings. Then I found Insurance Services of Southern Oregon, and everything changed. Over the years, I've called them with all kinds of questions, ranging from reasonable to "I probably should have thought this through before buying this vehicle." Every time, they've responded with patience, clarity, and a level of friendliness that makes me suspicious they might actually enjoy helping people. In insurance. For the past few years, I've worked with Wendy Schwartz, who I can only assume has achieved some sort of insurance enlightenment after decades in the field. Not only does she know everything, she also casually finds ways to save you money like it's a fun side quest. Most recently, she suggested a tiny adjustment to my policy that barely changed my coverage--but somehow reduced my premium by 20%. Twenty. Percent. At first, I assumed this was a test. Or a trap. I briefly considered that I had entered some kind of hidden-camera show where they see how people react to unexpected financial relief. I checked my policy. I checked it again. I may have stared out the window for a while, just processing. But no--it was real. Just good advice from someone who actually knows what they're doing and isn't trying to squeeze every last dollar out of you. And then there's Greg Norby, who--along with Wendy--helps create an environment where you feel less like a policy number and more like an actual human being. It's unsettling at first, but you get used to it. Look, no one likes paying for insurance. If someone says they do, they're either lying, confused, or have reached a level of inner peace I can only aspire to. But working with this team? It's about as close as you're going to get. I've been a customer for years now, and at this point, leaving would feel like breaking up with someone who actually texts back, gives good advice, and saves you money. So yes--thanks to Insurance Services of Southern Oregon, I now see life in color. It's still life... but now it's slightly more affordable, significantly less confusing, and--against all odds--occasionally enjoyable.

Too bad about this place. The owner is retiring, and she doesn't understand the difference between…read morea business relationship and personal friendship. She is leaving a very weak whiney staff. After 11 years I have left and do not recommend anyone else going there. Her son is there, and he is very weak as well. They will try and push you into a product that they get good fees on renewals regardless of if it is good for you. They are not creative and seem to be full of negativity. NOT something you want in an insurance agent. They have a medical insurance person there that is amazing, and I will miss her, but I can't take the negative attitude in the office and the total lack of comprehension for the customers need. An office of idiots. Sad.

Tom is very helpful and I have a great rate because of him. He has my vehicle and home covered. Any…read morequestions I have he is there to answer. Tom and his team do a great job.

Tom's response was to be the liar he is and say he never spoke to me or saw me other than e-mail. I…read moresat in that pretentious fool's office with his dual curved monitors! Then he agressively challenges me to meet him face to face, like it's High Noon or some other moronic cowboy film.

Zero customer service. Only cares about the commission. Terrible communications after a policy if…read morewritten. Never available when you call. Atrocious rep.

Have been trying to cancel a business account and Ken has not returned a single call and I am still…read moregetting bills for an account I no longer need since the business ended 12/31/23. The renewal is for 4/27/24 and I have been reaching out to cancel since March. He does not return calls is waiting for the renewal to go thru so he gets paid. Corporate said their hands are tied since he has to do the cancellation. I have Allstate for my Home and Auto but My agent is in Eugene because in the last 32 years I have owned my home, Grants Pass has not provided decent customer service so I had to switch to an office that actually works for their clients. As a Real Estate person, Part of my job is assisting my buyers to get home owner's insurance for their new home. I will be removing Ken from my preferred vendor email I send to all my potential buyer's. I don't want then to endure the treatment I have had to deal with. Frustration from leaving messages and waiting. I hope he figures it out before his business suffers. Julie L.

I just want to say Thank You Michaela Cullen at the Ryan Knispel State Farm Agency! We got our…read morerenewal notice from our now former insurance provider and got sticker shock. We contacted Michaela, sent over our policy info on 1 house and 5 cars and she got back to us with quotes in a day. She was able to match the insurance and saved us a considerable amount of money. Michaela was very pleasant to work with on the phone and via email and very helpful. Her service was prompt, professional and friendly. Our experience was very refreshing! Would definitely recommend!

I had an emergency this holiday weekend that I needed Ryan to personally handle. He was available…read moreand in good spirits. He got me the help I needed. Ryan is the epitome of why I will never switch from State Farm.