My wife and I had known from some years ago Michelle was ultra smart and sharp in all tax matters…read more We had a need to seek a new tax service, and Michelle was the first person who came to mind. Thankfully, Michelle had room to fit us in. Prompt, super efficient. Best in G.P.

We find working with Michelle extremely easy and fast! Very professional and friendly! Working…read morelong distance works out great too! Highly recommend!

Go somewhere else. Anywhere else. Previously provided a good review, but when I'm wrong, I admit…read moreit... They were friendly, got me in and out in 15 minutes, and made the process easy. However, about a week after they filed my return, I learned about the new overtime tax credit from a friend. When I called H&R about it, they admitted the credit would have increased my refund. But... since it isn't their job to inform people about tax credits, there were now only 2 choices: pay them an additional $209 to fix their mistake (I had already paid them $247 to file the bad return), or, "since it's only $70, just let it go." They added, "This has happened a lot this year, with the new tax changes." Zero accountability and unashamed greed. And who knows how many tax credits I've missed out on over the years because I relied on these "tax professionals" to let me know about them. Their choices suck, so here's my better one: I filed a corrected return on my own, reported them to the IRS, will never go back there, and am warning other good people. Their flyer says, "We stand behind every return we prepare; 100% satisfaction, 100% accuracy, maximum refund." This is a 100% lie. Truth is, asking these over-priced typists to file your taxes is like asking Jiffy Lube to fix your squishy brake pedal. As the other reviewer said: Don't. Just don't.

Don't, just don't. The mistakes H & R made have cost me uncounted hours with the IRS, personal…read moretime, and significant costs in correcting their mistakes at another service. And this office does not return calls.

Lied about how much my return would be then never filed my tax return. Never contacted me to let…read moreme know that my taxes were not filed. Have not refunded what they charged me to do my taxes. Office manager said that she can't authorize a refund so I am out $350 and still need to get my taxes done.

Colby makes this dreaded chore seem simple. Appointments are easy and her personality is positively…read morepositive.

I am still trying to figure out the mess of my 2020 taxes prepared by so called manager,infact she…read morepassed it off to her daughter whom I never even met.Is it a coincidence that my state and fed. Return equal the amount of services rendered in wich I never received printout of.The gov.sent you a stimulaous check so they are keeping money from return? What? the poor young man I asked at the office there said,true it is, you would of been better off not filling....so I go to another liberty tax to get an amended refund and still to this day have not received?There is a form for tax preparers to fill out asking if met client,ect..I never met or even knew of her doing my taxes.All bad. Don't go here you're better off not filing. Thanks for nothing. Laura s.

They messed 3 years of our taxes and it was a long, frustrating, unsuccessful nightmare trying to…read moreget them fixed. They have no guarantee. They stand by nothing. We had to meet with the IRS because of them and they didn't help, didn't send a representative like it says online and they didn't correct them on time. It's been 10 months of nearly exclusive one way communication. The management is ride, unapologetic and worthless. The final straw was talking to the supposed GM Sharon of the Southern Oregon Liberty Taxes who told us to go pay someone, somewhere else and have them done!! There is no resolution number, no accountability to these crooks!!

If I could leave a -10 I would. Nancy was paid over $700 to do our personal and corporate tax…read morereturns she had from March to November and she still has not completed the corporate return. The personal taxes all had errors on them according to the government. The personal taxes were late and we had to pay over $451 in penalties. We have repeatedly been lied to or completely ignored by Nancy. This is the worst experience I've ever had with a tax preparer. She should not be in business. She ripped us off and I'm going to have to pay someone else to actually finish our taxes because she just refuses to do it and doesn't seem to care. She has given her word more than once and then that turned out to be a complete lie. The quote is "oh this happens to a couple people every year will get to it when we get to it." She is a liar and a thief with no conscience.