When I was younger, I saw life in black and white: work, sleep, and hand over money to my insurance…read morecompany like some sort of mildly resentful subscription service I couldn't cancel. I didn't ask questions. I didn't expect joy. I certainly didn't expect...feelings.
Then I found Insurance Services of Southern Oregon, and everything changed.
Over the years, I've called them with all kinds of questions, ranging from reasonable to "I probably should have thought this through before buying this vehicle." Every time, they've responded with patience, clarity, and a level of friendliness that makes me suspicious they might actually enjoy helping people. In insurance.
For the past few years, I've worked with Wendy Schwartz, who I can only assume has achieved some sort of insurance enlightenment after decades in the field. Not only does she know everything, she also casually finds ways to save you money like it's a fun side quest. Most recently, she suggested a tiny adjustment to my policy that barely changed my coverage--but somehow reduced my premium by 20%.
Twenty. Percent.
At first, I assumed this was a test. Or a trap. I briefly considered that I had entered some kind of hidden-camera show where they see how people react to unexpected financial relief. I checked my policy. I checked it again. I may have stared out the window for a while, just processing.
But no--it was real. Just good advice from someone who actually knows what they're doing and isn't trying to squeeze every last dollar out of you.
And then there's Greg Norby, who--along with Wendy--helps create an environment where you feel less like a policy number and more like an actual human being. It's unsettling at first, but you get used to it.
Look, no one likes paying for insurance. If someone says they do, they're either lying, confused, or have reached a level of inner peace I can only aspire to. But working with this team? It's about as close as you're going to get.
I've been a customer for years now, and at this point, leaving would feel like breaking up with someone who actually texts back, gives good advice, and saves you money.
So yes--thanks to Insurance Services of Southern Oregon, I now see life in color. It's still life... but now it's slightly more affordable, significantly less confusing, and--against all odds--occasionally enjoyable.
