Zero customer service. Only cares about the commission. Terrible communications after a policy if…read morewritten. Never available when you call. Atrocious rep.

Have been trying to cancel a business account and Ken has not returned a single call and I am still…read moregetting bills for an account I no longer need since the business ended 12/31/23. The renewal is for 4/27/24 and I have been reaching out to cancel since March. He does not return calls is waiting for the renewal to go thru so he gets paid. Corporate said their hands are tied since he has to do the cancellation. I have Allstate for my Home and Auto but My agent is in Eugene because in the last 32 years I have owned my home, Grants Pass has not provided decent customer service so I had to switch to an office that actually works for their clients. As a Real Estate person, Part of my job is assisting my buyers to get home owner's insurance for their new home. I will be removing Ken from my preferred vendor email I send to all my potential buyer's. I don't want then to endure the treatment I have had to deal with. Frustration from leaving messages and waiting. I hope he figures it out before his business suffers. Julie L.

if I could give them a minus zero rating I would! Myself, husband and father were with this company…read moreseveral years covering my home and several cars, as well as my husbands trucks and my dad and his car. Once my agent Jerome retired, it all went downhill. Now, due to their "don't care attitude" I am in collections for the first time in 60 years AND me, my husband and my dad got cancelled and due to lapse in coverage, cannot find insurance! I DO NOT RECOMMEND it. I could go into more detail but it would be long. Suffice to say THEY DO NOT LISTEN AND NO FOLLIW THROUGH. My dad is 83 years old with dementia and they had specific instructions which they ignored, now 3 of us have to pay the price from here on.

This company has insurance agents who are incapable of writing a home owners policy that properly…read morecover your home. I had a fire loss on my home and was under insured by my agent ELI GUNTER. I would not recommend this Insurance Company to anyone BEWARE.....!

For those of us who need to understand the ins and outs of Medicare supplemental insurance there is…read moreno one better than Justin Erickson to help you thru! Justin is very responsive and thorough. He is up to date, polite and professional. Go see Justin and you will be thankful you did.

This agent has been amazing for the last 30 yrs. My mother and I have greatly appreciated the hard…read morework this office puts in. My mother passed of Covid in 2020, and continue to appreciate the services this office provides. Thank You!

I got great service from Nikki in straightening out an error that Progressive made!…read moreAnd it's a beautiful day in Grants Pass! I saw California poppies blooming!

From the owner: We have been servicing all of southern Oregon's insurance needs for over 30 years. Contact us…read moretoday for a free auto, home/renters, life, commercial/bond, RV, or boat insurance today.

Really great and easy process! I looked up a quote online and then got a call from an agent that…read morehelped me set up my policy and auto pay. Overall would recommend!

Nicole was very nice and helpful when I met her in person and worked with me on getting some…read moreinsurance. However, within a month I received a cancellation notice from State Farm directly and have not been able to get her to respond to several calls and more than half a dozen emails to explain the cancellation. I do not understand this lack or professionalism or, at the very least, poor customer service.

Brian is awesome! Saves you a ton of money and provides top notch service. 1 2 minute call and he…read morehandles your request super fast.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: OR-10166975

When I was younger, I saw life in black and white: work, sleep, and hand over money to my insurance…read morecompany like some sort of mildly resentful subscription service I couldn't cancel. I didn't ask questions. I didn't expect joy. I certainly didn't expect...feelings. Then I found Insurance Services of Southern Oregon, and everything changed. Over the years, I've called them with all kinds of questions, ranging from reasonable to "I probably should have thought this through before buying this vehicle." Every time, they've responded with patience, clarity, and a level of friendliness that makes me suspicious they might actually enjoy helping people. In insurance. For the past few years, I've worked with Wendy Schwartz, who I can only assume has achieved some sort of insurance enlightenment after decades in the field. Not only does she know everything, she also casually finds ways to save you money like it's a fun side quest. Most recently, she suggested a tiny adjustment to my policy that barely changed my coverage--but somehow reduced my premium by 20%. Twenty. Percent. At first, I assumed this was a test. Or a trap. I briefly considered that I had entered some kind of hidden-camera show where they see how people react to unexpected financial relief. I checked my policy. I checked it again. I may have stared out the window for a while, just processing. But no--it was real. Just good advice from someone who actually knows what they're doing and isn't trying to squeeze every last dollar out of you. And then there's Greg Norby, who--along with Wendy--helps create an environment where you feel less like a policy number and more like an actual human being. It's unsettling at first, but you get used to it. Look, no one likes paying for insurance. If someone says they do, they're either lying, confused, or have reached a level of inner peace I can only aspire to. But working with this team? It's about as close as you're going to get. I've been a customer for years now, and at this point, leaving would feel like breaking up with someone who actually texts back, gives good advice, and saves you money. So yes--thanks to Insurance Services of Southern Oregon, I now see life in color. It's still life... but now it's slightly more affordable, significantly less confusing, and--against all odds--occasionally enjoyable.

Too bad about this place. The owner is retiring, and she doesn't understand the difference between…read morea business relationship and personal friendship. She is leaving a very weak whiney staff. After 11 years I have left and do not recommend anyone else going there. Her son is there, and he is very weak as well. They will try and push you into a product that they get good fees on renewals regardless of if it is good for you. They are not creative and seem to be full of negativity. NOT something you want in an insurance agent. They have a medical insurance person there that is amazing, and I will miss her, but I can't take the negative attitude in the office and the total lack of comprehension for the customers need. An office of idiots. Sad.