11/3/25 - After leaving this review along with a strongly worded email, I was contacted by the…read moreoffice manager. She was very apologetic. Although I will not return to the practice, I must admit it was nice to hear ownership of my experience. I removed my Google review but Yelp, asked if I would instead just update my review. So this is the update. It wasn't the right location for me. Whitney is who I had the horrible experience with an ultimately why I left the practice. I would certainly proceed with caution if you ever come in contact with her. - Original Review Below: (I also increased the rating from 1 star to 2 after my last interaction.) Horrible place, avoid at all costs. The office manager is incompetent the staff is rude and the dentists are subpar. Many nicer places you could go including the back of a moving ford pick up.

Office in huber doesnt answer phones, doesn't reply to text messages that you are told to send and…read moreI was just cancelled for the 2nd time due to hygenists family or personal issues. each time THEY cancel me its 3-6 months out to reschedule. Havent been cleaned in over a year then they wanna make you feel bad about it when you do finally get cleaned.. I have great dental insurance and yet each time i pay my coinsurance after my procedures and they bill me more anyway.... done with them and changing to aspen dental.

Worst dentist I've ever had. Don't ask questions or you'll be told to leave and told "you can go…read moresomewhere else!" Extremely rude dentist! I actually felt sorry for the receptionist/assistant. Make sure you never come here regardless of your insurance (private or caresource). This BOY should never see another patient!

when I had appointment it was very nice but since I had my appointment, I can't get nobody to…read moreanswer the phone To schedule our next appointment or give me a call back

Don't walk away - run. Only their complete ineptitude saved me from the root canal they insisted I…read moreneeded, which a "root canal guy" (Stephen Webster) in Clayton said was completely unnecessary and would have been a huge mistake. Thank God I went for a second opinion! Yes, they're cheap. But you'll get what you pay for.

Very nice care and employees. The benefit is they care for those without insurance, giving you…read morecost based on your income.

I never thought by I'd say this about going to the dentist but this dentist makes me look forward…read moreto my next visit

Needed to have a broken tooth removed, an infection had started under the tooth and the pain was…read moreterrible, Chester Torkornoo was my dentist and was a complete professional, he made absolutely sure i felt no pain before the extraction and was patient and humorous which helped relieve my nervousness. His assistant was engaging and professional as well. Highly recommend.

The Troy Ohio Aspen Dental Surgeon Deshmukh, ATUL I had oral…read moresurgery on 7-18-17 This guy I rate a 5 star because He is pleasant accurate & fairly quick Percedures. Most of the staff @ this location are very pleasant The general Dentist @ this location Dentist Cynthia Is ah REAL JEWEL.. I highly recommend This location 4 any dental procedured

The worst teeth that I ever had..These teeth don't fit at all. I've been back a couple of times &…read morenothing was done to try to get them to fit. The cheaper teeth that I had for 15 years fit perfect. I never had to use any type of adhesive with the teeth that I paid $700 for. So what did I pay $2300 for.? I HATE THESE TEETH!!! I am rating this 1 star & that's saying too much!!!

I like Dr. Coleman but had to find another dentist when her assistant ruined the restoration of two…read moreteeth and caused damage. They told me I was being "too picky". Although the finished product looked like giant chicklets. Now I'm seeing a specialist and out a lot of money. Another family member had issues after a crown was placed. Staff are nice but I got scared away. I'd suggest you keep on looking.

If you're looking for a great dentist in Troy, you've found her! Dr C. will strike you as someone…read morewho has been hitting the happy gas too hard, but she is amazing at her craft. Her fillings look great, she is *so* good with that novocaine needle, her staff is very friendly and professional, and it's not impossible to get in for an appt. We've always gone to Bentley, but made the switch for insurance purposes. I'm so glad we did!

Tara was the best hygienist I have ever had. She was super friendly and sociable. AND the best part…read morewas she read my file before I came, & ensured I got a window seat. I had fantastic care & it was good visit.

I generally do not leave negative feedback but, in this scenario, I feel compelled to warn others…read moreabout the risk of using this provider/office for your dental needs. First, when we scheduled our family appointments Dr. Kipling was booked out 3 months. After we had our appointment 3-months later, we were informed that her office stopped carrying our insurance and we were stuck with the vast majority of the bill. She and her staff failed to tell us this upon checkin and then proceeded with exams and cleaning for three family members. At best, her staff was negligent in running the standard checks when we arrived for our appointment. Their subsequent unwillingness to help sort things out with the insurance was unacceptable. Secondly, she conducted an oral exam on my 2-year old, who was scared and crying. Dr. Kipling looked in her mouth for about 3 seconds and billed my insurance and I the standard child-exam fee. This, I feel, was completely dishonest on her behalf as she had no business charging my insurance and me for this "exam." I've obviously switched dentists and would not recommend using Dr. Kipling or her office.

The sweetest staff, and Dr.Harju is so friendly and knowledgeable!! They go above and beyond,…read moreexplaining everything to you. So incredibly helpful!! Highly highly recommend!!

From the owner: We are a dental office with a desire to form lasting, caring relationships with our Patients. Our…read morepractice is a Metal-Free office.

This the absolute worst dental service in Ohio. They sure want their money even though my tooth…read morewhich needed a root canal was decaying and I was in great pain. I did not want any medications just a root canal which they would not provide. Obviously, they do not know what they were doing. I paid my bill and left. Very rude front office workers as well. Please do not take your children there because they will scare them without remorse. I went to Miami County Dental Clinic who charged less than 1/3 of their price and were much more professional and polite. They even like children . Thanks for reading. Sincerely, Former Regretful Patient of Excellence in Dentistry

I had been a patient of Excellence for 6 years and my insurance changed in 2022, so I couldn't go…read morethere for a few years. I spent in excess of $10k on dental work in that time, and mostly saw Dr. Jones. I had a dental "emergency" this morning, and since I had been established with them and they repaired the now split tooth last, I called and they could get me in that day! I told the scheduler my dental insurance, and she asked me to call back with the member ID, but did state that if I couldn't get it, that they could look it up with my SSN. I called back a short time later with my insurance info, and no issues were brought up. I even paid a small bill I had from the past (that I didn't remember) as well as the cost of the appointment and xray (for a total of over $200) just to get this appointment. So I get to the treatment planning part, I'm told I need a crown by the dentist. "Finance" comes in and says it will be $2k for a crown and core because Excellence no longer takes my insurance... She offered for me to pay the total out of pocket, and then my dental insurance "may" reimburse me, as Excellence is "out of network" for them. They knew my insurance at 8:47 am, still had me come in and then let me get through my whole appointment without telling me my insurance would cover nothing. Then, Ms. "Finance" had the nerve to smirk and smile multiple times with no empathy when I explained that I could not afford that much out of pocket, and I was at a loss as I have a partially half-broken front tooth, that is still partially attached, and was afraid to eat for fear of losing the whole tooth. Long story short, the dentists' and other staff seem like good people and do decent work, but there is nothing they do that another, kinder office couldn't. This is NOT the dentist practice for you if you don't have large amounts of expendable cash on hand AND want to not be treated like "the poor".