It will be a bit detailed, but it's the only way I can be fair. So please bear with me. Also, I want to keep the innocent, sweet young girl who translates -and her sweetness (ab)used for money talks, it's hard to be angry with an innocent kid- out of this. Our cleaning lady of years fell and broke her ribs. Since it is rather a larger house, we needed temporary help. I contacted Maritza through Yelp, gave her all the details including squarefeet, how many rooms I need to be cleaned, added carpet cleaning for upstairs, two bedrooms and one office only, and that it will be for 1-2 times only for now. They gave me an estimate of $225-345 and said they will be here Wed between 2-3pm. At 3 they texted and asked a question about the carpet and said they will be here between 3.30-4. At 5 I called them they said they are on the way and will be shortly here. At past 6 I called them again, they said it will be too late now. Is it OK if they can come tomorrow. They said they will be here at 8am. Past 9 I called them, they texted me back and said they are on their way now. At 10.30, I called again, there were kitchen noises on the background and they said they are sitting in the traffic. At that point I gave up and started to clean the house when they actually showed up at about 11. I made a house tour with them and my daughters boyfriend, who is a native Spanish speaker, explained also everything in Spanish. So they started, and to be fair, they did an awesome job. At one point Maritza told me that they are finishing the kitchen and my daughters room and they will be done in about 20 mins. Then she switched back to Spanish and the little girl explained to me that it was bigger than they expected and they will have to charge more than the estimate. I explained I gave every detail written and made tour with them when they arrived. Why would they not tell anything then? So I asked how much more, she said they will charge $1500. See what I meant when I said they let the innocent kid make the money talks? I mean, i made a house tour with them and explained every single thing in English and in Spanish. I would understand maybe $100-150 more, but $1200 more than estimate? Say something then and there. Not to mention letting us wait for almost 24 hrs. After about 20mins negotiating, Maritza said $800 is the lowest she can go. At that point I just had enough and paid the $800. The twist of the day: They stopped finishing my daughters room, and the kitchen, literally threw the cleaning supplies, vacuum etc in the pantry and left. Later we found out that nobody cleaned under vanities and couches, even the dropped water bottle lid was still there. Two stars are for the kind little girl and the good cleaning of the visible areas. If you want to use them, I advise to let them write what they will charge and that you will pay the accepted amount only. Good luck, hope this helps. read more