I have been in this business a long time too and have come across many escrow companies, and unfortunately these people dropped the ball.
I am giving them 1 for being nice enough but that is as far as it goes.
First, their communication leaves a lot to be desired. I had to instigate much of the information flow, which is traditionally coming from escrow to keep the parties informed, so I felt like I had to push them just to know what was happening.
Second, they made at least 3 blatantly obvious accounting mistakes even though we had discussed them in advance; so either they were not paying attention to my transaction or just were not interested for some reason. I had to catch all 3 and have them correct them.
Finally, there was a line item on the seller's final closing statement, a charge to the seller, that was never disclosed on any estimated disclosures, but should have been. This was the first time I had experienced that in over 20 years, and they totally dropped the ball and it was extremely unprofessional and led to the seller receiving funds late and a bit of drama.
With so many good escrow companies out there, there is no reason to go with these people. read more