First of all, let me PLEASE say that this Yard Care business is NOT our dear friend and excellent Yard Care man and good businessman, Mario Pina from "Pinas Yard Care"..
We made that mistake thinking that Mario's Yard Care was Mario Pina. ( He needed to to go take care of a very ill family member.).
So, we called " Mario's Yard Care" and Cari the "Office Manager",said that she had been receiving many phone calls from people who thought their company was also Mario Pina -"Pinas Yard Care"
So, I decided to give them a try..Mario Sr. came by, looked at the lawn and we discussed what I wanted done each week..( mow, trim, edging and blowing off patio, front breezeway and driveway.
After meeting Mario Sr.and getting his estimate, I had already made my mind up that I wanted him to do our yard...
Well, NO Mario Sr.came..Mario Jr. ( M.J.) and another fellow came..Although M.J. is a super nice kid, he and other worker just would NOT do the work. They just didn't work very hard. I asked him several times to trim everything that they couldn't mow, .And to blow, especially the front breezeway..Half the time they didn't do that..And they NEVER edged the front once.. But we were charged for it! I felt they needed to be "babysat" continuously.. Sigh...
The office is only open from around 9-2:00...Who runs an office like that? Cari gave us excuses that she was working 2 other jobs..Well, that's not our problem. And she kept adding charges on our monthly bill...??? Like asking the crew to pick up a few twigs, we were charged $12.00..??? She said the weight of their load would cost them...For some twigs?? Just so many ridiculous and nonsensical charges..
Also, we needed repair on our irrigation system.. Some roots had grown into the water main..WOW!!! I found a company who fixed it correctly and at a very reasonable price..He went to classes for his irrigation business .
Well, Mario's and his crew quoted 3-4 times more then it should have been... So, I just wanted to let you know to be VERY cautious if you hire this company. You will NOT get what you asked for with them, .and good luck trying to talk to Mario Sr...There is NO communication in that family at all..Their business reminds me of a circus..Isn't the customer always right anymore?? We paid for that service and never got what we asked for, AND what was estimated for..Then next, receiving a nasty note from Cari..They did not come here once during the week of the 4th of July.. Of course I KNOW people take the holiday's off, but we were never informed that they were NOT coming at all..But when they didn't show up the next few days, I sent an email wanting to know when they were coming to mow...That is when we received her nasty note saying that I had called her answering machine ENOUGH to know that THEY take the holidays off!!! Excuse me? ENOUGH?? When a customer is NOT told anything about taking the entire week off of course customers will call. As a matter of fact, she said she would send them out "tomorrow".. They never showed..No phone call and no email.That is when we found a new yard business...So, Buyer beware!! read more