1. Mario Sandoval - Guarenteed Rate

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Ontario, CA

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Mario Sandoval - Guarenteed Rate

5.0 (2 reviews)
Open • 8:30 am - 6:00 pm

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6 years ago

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We had such a great experience working with Thomas and Melanie at GEM Mortgage! From start to…read morefinish, they were professional, knowledgeable, responsive, and incredibly helpful throughout the entire mortgage process. Thomas always took the time to explain everything clearly, answer all of our questions, and keep us updated every step of the way. Buying a home can be stressful, but they made the process feel organized and much easier to navigate. One of the things we appreciated most was how quickly they were able to get everything done and get us to closing. The entire process moved incredibly fast. We are extremely grateful for all of their help and would absolutely recommend Thomas and the GEM Mortgage team to anyone looking to purchase a home. Thank you for helping make this such a positive experience for our family!

Exceptional service from Thomas and his team! We had Thomas support us 6 years ago when we…read morepurchased our first home and he made the process beyond easy for two very young and inexperienced people. He is kind and patient and believes "there are no dumb questions" which put us at ease; making him very approachable. We loved him so much that when our dream home suddenly and unexpectedly came on the market we chose him for a second time to walk us through the process. Buying your first house is one thing, but having to sell and buy at the same time is another. Again Thomas was able to navigate a crazy market and land us our dream home!! I can honestly say that we would not be in this house without him and all the hard work he put into this. 100% recommend working with him.

Navy Federal Credit Union

Navy Federal Credit Union

(58 reviews)

I don't know why such a low review and rate When j step in…read moreevery body said welcome and ask how can I help you today ? And at the end walk out every body said have a nice day ... So branch is clean and AC is so cool So nothing wrong with staff here Highly recommend

I am extremely disappointed with the customer service we received at the Navy Federal Credit Union…read moreOntario branch. I brought my daughter in to open her very first account, expecting the same excellent service we have always received at the San Bernardino location. Unfortunately, the experience was the complete opposite. The representative who assisted us was absolutely no help. There was very little acknowledgment, guidance, or effort to make my daughter feel welcomed as a new Navy Federal member. Opening your first account should be a positive experience, especially when your family has been loyal Navy Federal members and recommended the credit union to you. What bothered me most was the lack of interest in helping us. We did not walk in expecting special treatment, we simply expected basic customer service, communication, and assistance. Instead, we walked out feeling as though our business was not valued. I have other children who will eventually need accounts opened, and after this experience, I will absolutely NOT bring them to the Ontario branch. I would rather make the drive to San Bernardino, where we have consistently been treated with professionalism and respect. Navy Federal has always set a higher standard in my experience, but unfortunately, the Ontario location did not come close to meeting it. I would not recommend this branch based on the poor customer service and lack of acknowledgment we received.

Adam Tice - United American Mortgage

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Let's just say, if it weren't for Adam and team Tice, we wouldn't be homeowners today. I had a…read morepersonal referral from a close family friend to a mortgage broker and that person was no help. Of course I shopped around and even checked with my credit union, but I couldn't get anywhere. My Realtor Brian Edwards with PAK home realty put me in touch with Adam and that was the best referral I could ever have asked for. Adam was down to earth, knowledgeable, didn't hold back from being honest and a fighter for his clients. I honestly thought he was going to get annoyed with us because of all the questions, text messages, emails, and calls that we made to him, but he assured us that he was on our side and would get the job done. With his expert advice and patience with us, he made us feel less worrisome, and kept positive thoughts along this process. We had a few hiccups but that was only due to the HOA from the 1st property that we chose being non compliant, but they say things happen for a reason. Adam once again assured that things will not just be ok but be even better and he wasn't lying!! We were able to close on our home thanks to Adam and Brian. We appreciate everything you have done for us throughout this process and will definitely continue to work with you in the future. The Butlers

Adam Tice was amazing to work with-professional, responsive, and fun throughout the entire process…read more Thank you for all your hard work helping me close escrow. I really appreciate everything you did!

Mario Sandoval - Guarenteed Rate - mortgagebrokers - Updated October 2026

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