If I could give this company a 0/5 stars, I would. My partner and I wanted to renovate our bathroom…read morebecause we are having our wedding in our backyard in just under a month, and we wanted to be able to provide a great experience for our guests and for our bridal party who will be getting ready with us that day. We originally entered the contract on 01/10/23. We thought that 5 months should be enough time to get it done ahead of time. Today is 04-10-23, and it's looking like we'll have a half-demolished bathroom to offer our wedding guests instead.
I have to say, I feel so taken advantage of. It makes me sick to my stomach that we started this process months and months ago, and we are somehow still about to have a wedding WITHOUT a bathroom that is easily accessible to our guests. It also makes me sick to think that after all of this, we actually will still owe THOUSANDS to this sham of a company. I am disgusted, and I will never recommend this company to a single soul.
One aspect that is especially frustrating about this is that, in the time since we signed the contract with Quality Craftsmen -- we've already had our entire upstairs bathroom renovated by local contractors for a fraction of the price. Meanwhile, we owe THOUSANDS to a company that is giving us nothing but a gutted bathroom for our bridal party to get ready in on our wedding day.
Here is a timeline of events:
On 01/10/23, we entered into a contract with Quality Craftsmen. They were aware that the job needed to be finished by 05/05/23 (wedding date), and we were assured that once parts were received, the job would be done in 1 day. They were confident and assured us that this would be done before our wedding.
When we checked in on the progress in February (02/20/23), we were told that the parts would be shipped around 02/27/23 - 03/03/23 and then we would have a day scheduled for the work to be done. In March (03/13/23), we checked in and we were told the agent we had been working with was not available. We were directed to reach out to another agent about the progress.
A week and a half later (03/22/23), we were told by our original agent that everything "looked like it was a go". However, he was misinformed, and we still did not have a date scheduled for work to start. We requested that the work be started on 03/27/23, and they agreed.
On 03/27/23, QC workers came and began their work. We thought that this was the end of the waiting process, but we were wrong. On this day, the QC employee we had been working with from the beginning informed us that he had put incomplete and incorrect information on the contract. Because of this, it would take at least another 5 weeks to receive the correct parts and complete the job. He stated to both of us at separate times that this error was his completely and took responsibility.
On 03/29/23, QC workers left materials in our driveway. It's been sitting there for nearly 2 weeks, and no one from QC has made mention of why this is there, what it is, when it will be moved, or even when they will be coming back to complete the work.
On 04/05/23, we asked QC if they would be willing to paint the bathroom as compensation for the mistake in our contract that they have admitted to making. They stated they would look into that and did not reach out further.
Today, on 04/10/23, we called again to check in on the progress because of the lack of communication, and because we are anxious that we will have a half-done bathroom for our wedding. We were told that they would have to do some research to know what the progress is, and that they'd get back to us.
