Our nightmare started a couple of years back. We thought about selling our boat so we had a broker prepare the boat for sale. We were told we needed new shaft seals. We let our broker 's agent schedule the work at this shipyard and we promptly paid the bill. We ended up not selling the boat as we got caught by the boating bug again. After a couple of outings, we noticed the newly replaced shift seals were leaking. Attempts, at this shipyard, were made to make it right. When the problem was not resolved, we were then told, by this shipyard, that the source of the leak was not in fact their shaft seals but our need for major engine work. This work has recently been completed, but it has yet to be determined if the shaft seals will again leak. During one attempt to repair the shafts, we had the shipyard paint the bottom of our boat. Since our boat was already out of the water, we felt it would be a good time to paint as we would not have to haul the boat twice and could save that cost. However, the price Nick Bryant quoted was more than that quoted by other yards that would have to pull the boat. This made no sense. Nick attempted to hustle us to pay more than others quoted. When we refused to pay his inflated price, Nick reluctantly agreed to a price slightly over that quoted by others. After the boat was painted, Nick then prepared an invoice indicating little to no prep work was done at our request and attempting to thereby limit the warranty. When we called him on this issue, Nick became exceedingly belligerent. Yelling and screaming over the phone. After his temper tantrum subsided, Nick reluctantly removed the added verbiage. When we went in to pay and retrieve our boat, Nick would not acknowledge our presence. Now, not even a year after the bottom was painted, we received a report from our dive team indicating that we have areas of the bottom lacking in paint. The divers took a video which I took to Tony to review. Upon review, Tony advised that we had a very serious issue and should retain the services of his recommended boat electrician, Albert, to come out and check for issues stemming from electrolysis. We did as told. Albert came out, performed his testing and confirmed there were no electrolysis issues. We then had our divers check our main anode which was confirmed at 70% and well functioning. Today I returned to the boat yard to speak with Tony regarding the findings. After hearing the findings, Tony now was less concerned with our issue and advised that the lack of paint was normal for the age of the paint job, contradicting his prior statements. While Tony and I were discussing his newly found lack of concern, Nick walked up and literally threw our prior work order on Tony's desk. I advised Tony that during our last experience with Nick he was rude toward us. Nick apparently overheard my comment and came unglued. Nick approached me and pointed his finger in my face. Nick then started calling me names. He said I was a "pussy" at least 10 times. Nick's berating of me in front of Tony, the receptionist and other individuals went on for several minutes. Nick then challenged me to a fight! When I would not engage he said I was cowering. Telling me he was off at 3pm and would be waiting for me. He said this several times while holding up three fingers. I asked Nick if he would be getting on his tricycle at 3pm to go home, thereby insinuating his behavior was that of a child. Nick then approached me again continuing to challenge me. After several minutes of this continued behavior, Nick eventually left the office. Tony then advised me that this was not the right shipyard for me and I would have to have my work done elsewhere. When I left the building Nick was waiting for me in the parking lot advising me he was going to "kick my ass". He dared me to come over to him. Nick continued to threaten and intimidate me, a senior citizen. There were 10 or so other individuals, presumably employees, out at the gate watching their upper management challenge a customer. The entire exchange was extremely unprofessional. The bottom paint is still questionable and the shafts yet to be tested. Throughout the exchange Tony was cordial, however, Nick appears to run the show and Tony had little to no control over Nick's exceedingly unprofessional juvenile behavior. Nick is a loose cannon. Tony did eventually come out and escort Nick back into the building. A phone call was placed to GM/CFO/SEC Cyndee Allen, however, it has not yet been returned. This issue is not resolved. read more