Let this be a fair warning to all who considers this place as a possibility for their child's birthday venue.
During our negotiations we were promised a few extra items, which aren't a big deal but would help us with celebrating our 2 year old's birthday. It was explained we would be able to bring in additional decorations and the party would be from 5:30-8:30 but guest could begin to arrive at 5.
Today, immediately as we start bringing in the party essentials we were told they weren't "allowed" because we didn't purchase the overly price decorations package. And to top off the first 5 min of our arrival some of our guests showed up at 5:15 (15 mins before the official start of the party but really 15 min after the time we were told guest could begin to arrive), and were told they could not come in, not to celebrate or to help. THATS OK! No biggie, but the frustration IS building.
We were told that we would have someone to help us set up and assigned to the party. Yet when we arrived there was only one person covering the front AND "helping" us. Very rude and unprofessional to top it off!
Our package was to include but weren't provided the following.
*Party Planner
*Host Party Coordinator
* Digital Custom Invitations
To my wife and I, these were huuuge parts of our reason of throwing a party somewhere aside from our residence.
So, once we were able to get our "party in a box" into the venue and right before we started setting up, my wife was asked to sign a party schedule. This is were things start to get annoying. We aren't snooty people but we expect a certain sense of quality and when the schedule was asked to be signed, we felt at ease. They were making a promise that our party was going to abide by a certain schedule.
This schedule stated we were to have pizzas by 630, cake cutting by 7, and start leaving by 8! Wonderful!!! It's a Monday night, school and work night, so yes! This is great... except...
6:30 came by and we started questioning about the pizza. In return the persons who were working the store both did not know where the food was. They decided to allow 45 min to pass before calling the pizza place, Pizza Mia. During this time my wife was growing a concern, for the children are starting to get anxious to eat and the same for the parents. At this point, everyone is aware that something has gone wrong. Now the whole party is involved with the ordering of the pizza and people are coming up to me, telling me to order Domino's! Another 15 min passes by before we are given the phone to speak to THEIR supplier. 30 mins go by for her to even speak with anyone. My wife spoke to the manager at PIZZA MIA, and to which he explained the order never came in (apparently, the owner which was not on the premises is the only one allowed to order and they forgot to place the order). They assured us it will be there shortly; 7:45 the pizza arrived cold and stale. Take a close look at the photos.
The owners were completely unhelpful and unwilling to bring resolution. If they tried to help or offer solutions we would have had the night turned around and wouldn't have been complaining for hours! Instead we got a"Sorry, oh well". Our party for our daughter was embarrassing as all of our friends kept apologizing to us as if it were their fault. Our 3 hour party was really only enjoyed for 45 mins due to the fact that my wife had to decorate alone for some time which ran into the start of the party and then at 6:45 till 7:45 had to try to resolve the pizza issue since no one at the establishment was able to nor the owners. We only fed the kids because they were starving. We really just wanted to leave at this point but we're at a list of what to do with our guest expecting food and didn't want to ruin our daughters birthday by not evening singing happy birthday with friends and family. But honestly my wife and I were so upset by the way everything was handled that we could hardly get through with the cake cutting.
After we thanked everyone for coming we were finally allowed privacy to speak to the workers and to the owners over the speaker phone. During this conversation my wife was able to detail the whole night and how they made what was suppose to be an easy, stress free event into total disarray. After some back and forth the owner agreed and said "do not worry about the payment, you can leave". Sickened, we left.
My wife and I got home after buying dinner through a drive through. While we were eating, we received a phone call from the police!!! With them wanting us to return to the circus for the rest of payment. We refused as that's not what the owner agreed in with us before we left.
All in all the owner denied our conversation which was heard by his two employee and a security guard.
This place is owned by people who are not concerned for their clients or the experiences to be had. It is unfortunate because my wife and I both agreed before the cops were called we would give them another shot. read more