easy and fast to get an appointment, friendly front office staff, excellent nurse practitioner, I…read morethink Karen is her name. Very happy and great experience with this facility. Jose

The worst place ever!! I would rather d*i than come back there - no one knows what the F they are…read moredoing

"People will not remember what you said, but they will remember how you made them feel." -Maya…read moreAngelou This review is for my Saturday afternoon visit to the Emergency Department. I was in excruciating pain. My husband drove me to the er. He couldn't come in with me because our little dog Max needed to be watched so they sat in the car while I went in alone. Check in and triage went smoothly. I especially appreciated the acknowledgment I was sweating and in pain - that someone would take me back soon and to breathe slowly. I sat in that wheelchair terrified what was happening. When I was wheeled back, I met Dr Kimberly Schrage. She examined me, took a photo, sent it to OB/GYN, a doctor from that department came to examine me, they spoke and then sent me off to get a CT scan. Another exam. Then the diagnosis. I was being referred to Gynecological Oncology. I was in pain, scared, and alone. The exact words I was told are understandably fuzzy but what I do remember is how kind everyone I encountered was. Whether I was being wheeled in the bed to get the CT scan, signing for my take home meds, or someone coming in to bring me a commode - everyone treated me with kindness. My ER doctor, Dr Schrage, offered to hold my hand and whispered I can squeeze it as hard as needed while the Gynecologist Dr Brookhart was examining me. She was proactive sending a message to oncology so that my issue could be addressed expeditiously. The doctors said goodbye and wished me well. Next day, the Gynecology Oncologist phoned me. It was Sunday. He called me at home on his day off after reviewing the referral and notes from my Saturday visit to the ER. Impressive. I had a negative experience with a surgeon at this location which made me nervous to go to the ER. I am glad I went scared because my issue was an emergency and everyone who helped me that day was exceptionally kind and professional while performing their important roles. I am grateful to everyone for this positive experience in my moment of great need - especially Dr Schrage. Based on this visit would I continue my Kaiser coverage? YES. I've been a member over 30 years. Based on this visit would I recommend Kaiser to family and friends? YES. The quality of care, coordinated centralized depaptment and electronic access to my medical information are excellent. Based on this visit would I recommend Dr. Schrage? ABSOLUTELY. Compassionate skilled care is what I seek and she delivered even more than I sought. I will never forget the way Dr Schrage, Dr Brookhart, and everyone I interacted with that day made me feel. I am thankful. Five stars for perfection.

My mom was here for a surgery a few weeks ago. And while she had a few excellent nurses. One in…read moreparticular treated her HORRIBLY. An RN named SALLY was completely unprofessional in every single way imaginable. Arguing with my mom over what the other nurses were doing with her and what they said. Straight up having an argument with my mom that "they were wrong we are going to do it my way." Saying, "be right back" and then NEVER coming back to someone who is recovering from a leg injury.... she needed something immediately and she said she would be back in a minute and never came back, never apologized. Meanwhile my mom was in agony, pain and was super frustrated. Then to not even APOLOGIZE to her at any point during her stay is absolutely appalling and a formal complaint was filed with the hospital. If anyone here for treatment or their friends/family get SALLY as their nurse- request a different one ASAP because she will completely ignore you, argue with you and then not even check up on you EVER. Even when promising to "be right back." Abysmal. Absolutely disgusting that someone who lacks so much empathy and compassion and who is straight up a liar is working at a hospital. O

I have to give a shout out to the Medical Center of Marin due to the consistently excellent care…read moreprovided. My 12 yr old son and I recently relocated back to the Bay Area and have been utilizing MCOM as our first point of contact while we get enrolled in the UCSF system. We almost always see Vila Phoulavan PA-C whose extreme attention to detail and spot-on diagnostic skills have led to very accurate assessments, referrals to appropriate providers and generally a sense that our time was well spent as Vila always takes as much time as needed to ensure a productive visit. If one cares to read further, my recent experience with Vila and MCOM will illustrate WHY I have such high regard and took the time to post here. I sustained a fluke injury to my elbow/bursa. I quickly drove over to MCOM as the elbow swelled up immediately (looked like I had a baseball attached to it). Although it was obvious due to the swelling that it was a bursa trauma, Vila resisted my request to aspirate the elbow until " we can get an Xray and know exactly what we are dealing with". Unfortunately, MCOM's Xray technician had left for the day, so Vila recommended icing the elbow and returning in the a.m. for the Xray. I was not able to adjust my a.m. schedule so I decided to drive over to Mill Valley UCSF affiliated urgent care in the Strawberry Center as they did have an Xray technician available. Upon treating the injury, the Strawbery Urgent Care Nurse decided that an Xray was not necessary and proceeded to aspirate and wrap the elbow. During aspiration, the Nurse commented that its "odd" as she expected bursa fluid to come out, however, only blood came out. She did mention that there could be a very slight chance of the wound/ arm becoming septic and if so - Head Straight to the ER! 7 hours later, upon waking with a septic hand which was the size of a small baseball mitt, I immediately went to Marin General ER where they jacked me up on antibiotics to avoid sepsis. The ER doc said the wound should have not been aspirated as sepsis often results and it's best to leave "bursa injuries or bursitis" as was the diagnosis alone. I told both the Strawberry Urgent care nurse and the Marin general ER doc that MCOM had recommended Xrays, but yet both practitioners were adamant that this was not necessary. I went home in pain and called Marin General ER the next day to ask if I should come back in as the forearm had turned blue/bruised and filled with fluids. I was told that this is normal and as long as the arm/hand/elbow was not red or feeling hot to the touch then I just need to ride it out as Bursa injuries take a long time (1 - 2 months) to heal. I nursed the elbow, pain and swelling along for 7 weeks until landing back at MCOM to address an issue with my son. At that time I asked Vila for an Xray on the elbow as it didn't appear to be healing correctly. Sure enough, the results came back - ACUTE FRACTURE OF THE MEDIAL ASPECT OF THE RADIAL HEAD. I'm extremely frustrated at how this played out ... as one tends to use this joint/ body part often! My next trip will be to an orthopedic doc who specializes in elbows. I will likely require surgery to fix an issue that never would have transpired if the other practitioners would have gone with Vila's original assessment/advice to get a FRICKING Xray ... which wouldn't seem to be an unusual request in my book. I'll leave it up to the reader to decide who dispensed the best advice in this scenario.

Great Reception and Medical folks. I feel well cared for! The encouragement of my Doctor has been…read morevital to my motivation.

... Wanted to update my review. The PA who treated me (Laura Sasso) continues to follow up with…read moremy with tests results and updates. That's great! Shows a lot of integrity that this Urgent Care has, rather than just in & out the door. I will use this urgent care if need arises on my future visits to Marin County from San Diego.

This place USED TO BE good to come to. You book an appointment and would be greeted by helpful…read morefolks. Their website still has the ability to book an appointment so I did.... I sat around at home nursing myself and then drove to my allotted appointment time at 12:15. I walk in and she said they no longer accept booked appointments- and it's all a walk in only clinic! Which now means... (with one doctor), hours to wait! They really need to update their website. This is so ridiculous - had I known I would have come straight here at 9am! Be forewarned if you try to book online!!

I've had surgery twice at the hospital, two times to the ER, 3 mri's and several lab work…read moreexperienes and every visit has been excellent. The facility is clean and modern, the doctors are excellent but most important is the warmth and hospitality of the staff. I love this hospital and have only wonderful things to say. I'm fortunate that it is the closest hospital to my home in Pt. Reyes.

I was seen a few days ago at NCH for a surgical incision that started bleeding; Dr. Montgomery and…read morethe nurses/assistants were very helpful, and I felt heard, and properly treated. The receptionist/check in woman could be a little friendlier, that's why only four stars instead of five; as she seemed irritated that she had to put her phone down and check a patient in.

Hello, I have never,…read morein my 56 years, written a thank you note to my dentist! I am compelled to do so after the exceptional care I received on Monday. The front reception is always welcoming and efficient. Thank you. I am not generally an anxious person, but for some reason I did have some anxiety about getting my crown put on. Dr. Joshi and his assistant (I'm sorry I cannot recall her name) were incredible. The degree of care and detail they put into building the crown and then putting it on and adjusting it was incredible. Not only that, as I was experiencing some jaw discomfort, they adapted their practice to give me plenty of time to rest and adjust during the procedure Finally, and most importantly, I can barely tell the crown is there! It feels like a natural part of my mouth and has caused me absolutely no discomfort whatsoever. I can't say I look forward to getting my next crown :), but I can say I know I am in excellent hands. Thank you!

I highy recommend Dr Gunjan Joshi at Marin Dental Care in San Rafael. I have had two visits, the…read morefirst a consultation and my first impression is: Dr Joshi is kind, personable and precise and also a dentist who explains his procedures carefully. The second visit was for a crown and again, the care was consistent and quality and outcome of procedure excellent. The office is well equipped, comfortable and communication with ther personable staff is excellent. I highly recommend Dr Joshi.

I was diagnosed with anemia. Much to my surprise, even though the prescribed iron supplement…read more'fixed' it, the first thing on the list trying to figure out why I became anemic is checking out the gastrointestinal system from end to end. Endoscopy and colonoscopy procedures is how that happens... "But why?," I thought, "I'm not anemic anymore!" Yikes! The instructions how to prepare for this appointment did not sound fun. I arrived at Endoscopy Center of Marin the morning after drinking that purge stuff ready to get this done and out ASAP. From the moment I was greeted at the reception area, to when I woke up in recovery, the entire experience was so comfortable. Every possible question was answered before I even asked. The staff was gracious, intelligent and kind. It was obvious to me there was mutual respect among them and they liked what they were doing. If it wasn't for the preparation a colonoscopy requires beforehand this would have been a (believe it or not) thoroughly pleasent experience!

Caring nurses, doctor & staff made the procedure easy & comfortable. I give them kudos for making…read morean enduring experience doable.

I recently visited EZ Smile Family Dental Group for some dental work, and I am truly grateful for…read morethe care and attention I received. From the very beginning, the team took the time to thoroughly explain my treatment plan and the different options available, which made me feel informed throughout the process. One of my most urgent concerns was an inflammation that required treatment and a crown. When I shared that my temporary crown was causing pain, the team listened carefully, examined the issue thoroughly, and kindly replaced it at no additional cost. Their commitment to patient comfort and satisfaction was greatly appreciated. A special thank you to Lindsey, the "Crown Queen," for her expertise and wonderful care. I am also grateful to Dr. Kamelia for her patience, clear explanations, and professionalism. And thank you to Gloria and the entire office staff for their kindness, warmth, and welcoming atmosphere. I truly appreciate the compassion and dedication shown by everyone at EZ Smile Family Dental Group and recommend them to anyone seeking quality dental care.

Let's be honest. I was once going to a practice that was much bigger than a regular dentist and I…read morealways felt they constantly pushed the envelope for more treatment than needed. I nevertheless went to this chain for an evaluation. 1/2 hour wait (fair enough) until they put me on a chair. After 45mns, I started to get a little antsy (to say the least). After inquiring, I realized that all dentists were at lunch. Oh well... The exam was a loooong list of important (and urgent) things that needed to be done. Very conveniently, an "insurance assessor" was waiting for me at the reception to go over the detail plan. Not having time (an hour and a half later thank you), I told that person to email me. I also said that I had left a practice as they were seeing me more as a money machine than a patient. Thank God the "assessor" reassured me that this practice was putting their patients first. A week later, I received a letter notifying me that they valued customer satisfaction and that I didn't fit the profile. No further comment other than despicable.